Senior customer success engineer

5 days ago


Singapore DynaTrace Software GmbH Full time

As a Senior Customer Success Engineer, you will be responsible for building and maintaining post-sales relationships with Dynatrace’s largest, most complex, and most valuable customers. A large percentage of the customers you engage with will be Enterprise customers from a Dynatrace spend perspective as well as some customers that are part of the Enterprise Success & Support program and have a mix of other dynatrace services involved. You will be a trusted strategic advisor, ensuring the successful deployment and adoption of all Dynatrace products. Customers hold CSE’s in high regard as experts and rely on you to guide them through ways of obtaining the most outstanding value from their Dynatrace solutions. You will align with customers' desired business outcomes, enable them on their existing products and services, and work with them to identify opportunities to expand into additional products and services, all while ensuring world-class customer experience, value, and satisfaction.
As part of the account team, you will work closely with the entire account team to define the strategic roadmap for your customers, to allow retention, renewal, and expansion of their Dynatrace relationship, and serve as a liaison between the customer and the Dynatrace Support and Product Management teams.
Responsibilities and Duties
Constantly go above and beyond to serve our customers and be a shining, standard-setting example of our Core Values
Triage, diagnose, and provide solutions to most complex configuration issues with Dynatrace solutions and non-Dynatrace integrations
Strategise on the overall technical objectives and long-term goals of the customer and their business and strategic objectives
Provide advice and guidance as the subject matter expert to ensure successful ongoing usage, adoption of the product, and foster growth of the customer’s footprint
Be the customer’s advocate by knowing their goals and use cases, then suggesting process improvements, product adoption, configuration, and additional features to meet their requirements
Provide web-based training to user groups to support organisational adoption
Undertake discovery and education activities to identify opportunities for Dynatrace usage across organisational functions and processes
Function as a frontline technical resource for “best practice” and informal customer questions
Engage with Dynatrace customer support as a customer advocate to ensure speedy resolution of customer issues
Engage with Dynatrace Product management as the customer advocate on product roadmap discussions
Participate and prepare for Monthly and Quarterly Business Reviews with customers
Maintain current functional and technical knowledge of Dynatrace products and services
Help to document best practices in developing and using Dynatrace
Provides insight, advice, and ‘street credibility’ with technical teams to understand technical issues and possible workarounds.
Has deep understanding of customers’ infrastructure, architecture, and business/regulatory requirements to speed up resolution.#J-18808-Ljbffr


  • Process engineer

    6 days ago


    Singapore The Chemical Engineer Full time

    Why Patients Need You Whether you are involved in the design and development of manufacturing processes for products or supporting maintenance and reliability, engineering is vital to making sure customers and patients have the medicines they need, when they need them. Working with our innovative engineering team, you'll help bring medicines to the...


  • Singapore The Chemical Engineer Full time

    About us At Exxon Mobil, our vision is to lead in energy innovations that advance modern living and a net-zero future. As one of the world’s largest publicly traded energy and chemical companies, we are powered by a unique and diverse workforce fueled by the pride in what we do and what we stand for. The success of our Upstream, Product Solutions and Low...


  • Singapore KABAM PTE. LTD. Full time

    Responsibilities: Global Team Management ● Lead and coordinate cross-functional teams both locally and internationally, ensuring alignment in operations, customer support, and deployment efforts. ● Provide guidance and support to overseas counterparts in managing robot operations, ensuring consistent service standards and operational efficiency across...


  • Singapore KABAM PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilities:Global Team Management● Lead and coordinate cross-functional teams both locally and internationally, ensuring alignment in operations, customer support, and deployment efforts.● Provide guidance and support to overseas counterparts in managing robot operations, ensuring consistent service standards and operational...


  • Singapore GLINTS SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesTitle: Customer Success EngineerLocation: Singapore/ WestPermResponsibilities: Manage customer relationships and site deployments, ensuring smooth operation and troubleshooting of technical issues. Collaborate with customers to understand technical needs, provide support, and recommend solutions. Lead the implementation of video...


  • Singapore Adobe Full time

    Senior Customer Success Manager page is loaded Senior Customer Success Manager Apply locations Singapore Bangkok time type Full time posted on Posted 7 Days Ago job requisition id R151328 Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to...


  • Singapore Adobe Full time

    Senior Customer Success Manager page is loaded Senior Customer Success ManagerApplylocationsSingaporeBangkoktime typeFull timeposted onPosted 7 Days Agojob requisition idR151328Our CompanyChanging the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and...


  • Singapore Red Hat Asia-Pacific PTE LTD Full time

    Customer Success Planning and ExecutionThe Customer Success Executive is responsible for developing and implementing customer success plans designed to ensure customers achieve their business objectives with Red Hat products and platforms.Key Responsibilities:Collaborate with customers to understand their technical and business priorities, and develop...


  • Singapore ADOBE SYSTEMS PTE. LTD. Full time

    The Opportunity The Customer Success Manager (CSM) for SEA DX Accounts is accountable for Adobe’s largest and most complex Customer Experience Cloud relationships. The mission of this team is to be relentless in ensuring customer satisfaction. To build strong partnerships, have a clear understanding of business goals and ultimately ensure our customers...


  • Singapore BlackLine Full time

    Get to Know Us:It's fun to work in a company where people truly believe in what they're doing!At Black Line, we're committed to bringing passion and customer focus to the business of enterprise applications. Since being founded in 2001, Black Line has become a leading provider of cloud software that automates and controls the entire financial...


  • Singapore BlackLine Full time

    About the Role:BlackLine is seeking a Senior Customer Success Manager to deliver exceptional post-sales efforts to our clients. As a trusted advisor, you will develop and execute customer success strategies to optimize adoption, prevent attrition, and enhance customer satisfaction.Responsibilities:Develop and implement customer success strategies to drive...


  • Singapore ADOBE SYSTEMS PTE. LTD. Full time

    Roles & ResponsibilitiesThe OpportunityThe Customer Success Manager (CSM) for SEA DX Accounts is accountable for Adobe’s largest and most complex Customer Experience Cloud relationships. The mission of this team is to be relentless in ensuring customer satisfaction. To build strong partnerships, have a clear understanding of business goals and ultimately...


  • Singapore Integral Ad Science, Inc. Full time

    IAS is looking for the right people to continue our rapid growth. The Senior Customer Success Manager will partner with Sales, Customer Success Managers and other cross-functional teams to successfully onboard, retain, and grow clients. The primary focus of this role is to shorten time to value realization, cement strong relationships with key senior-level...


  • Singapore ORANGE GUM PTE LTD Full time

    Senior Customer Success ManagerOrange Gum PTE LTD is seeking a Senior Customer Success Manager to lead our customer success team in Asia. In this role, you will develop and execute a customer success strategy to ensure the adoption, expansion, and retention of our customers across the region.About the RoleDevelop and execute a customer success strategy to...


  • Singapore Darktrace Full time

    Darktrace Darktrace AI interrupts in-progress cyber-attacks in seconds, including ransomware, email phishing, and threats to cloud environments and critical infrastructure. Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world...


  • Singapore Darktrace Full time

    DarktraceDarktrace AI interrupts in-progress cyber-attacks in seconds, including ransomware, email phishing, and threats to cloud environments and critical infrastructure. Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world...


  • Singapore ELEVANDI LIMITED Full time

    Unlock Your Potential as a Customer Success Manager at ELEVANDI LIMITEDElevandi Limited is a leading innovator in FinTech, connecting the world for impactful innovation. We're looking for a motivated and organized individual to join our Customer Success team and play a pivotal role in our commercial process.As a Customer Success Manager, you will engage with...


  • Singapore Braze Full time

    At Braze, we're passionate about igniting customer passion and driving lasting connections between consumers and brands they love.As a Customer Success Director - APAC, you'll join our department's senior leadership team to own our entire book of business within the region. You'll manage multiple teams, taking ownership of their growth, development, and...


  • Singapore TVS Digital Pte. Ltd. Full time

    Get notified about newCustomer Success Specialistjobs inSingapore. 3,000+Customer Success Specialist Jobs in SingaporeCommercial Coordination & Customer Success Support (Mumbai)Administrative Assistant and Concierge Ambassador (Singapore)Expression of Interest - Customer Success ManagerFront Desk Receptionist- Global Corporate Banking Division...


  • Singapore This Is An IT Support Group Full time

    IAS is looking for the right people to continue our rapid growth. The Senior Customer Success Manager will partner with Sales, Customer Success Managers, and other cross-functional teams to successfully onboard, retain, and grow clients. The primary focus of this role is to shorten time to value realization, cement strong relationships with key senior-level...