Senior Manager, Customer Success
3 weeks ago
The driving force behind our success has always been the people of AspenTech. What drives us is our aspiration, our desire, and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride, and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.
The Role
The Senior Manager, Customer Success is responsible for building and maintaining strong, high-level (i.e., key decision makers, influencers, and senior management) trusted advisor relationships within assigned accounts ensuring high levels of customer satisfaction and ROI tied to business initiatives, leading to positive references, secure renewals, and engagement in user group activities. We are looking for a passionate and experienced individual, able to help a portfolio of customers achieve their business goals by leveraging our solutions and collaborating with the broader internal AspenTech team to actively support customer objectives and proactively resolve risks. Sr. Managers, Customer Success must be results driven and align our success with customer business initiatives by possessing an unrivaled sense of ownership, collaboration, drive for resolution, and dedication to helping each customer.
Your Impact
- Owns the customer experience, journey and renewal results for your assigned enterprise and key accounts, ensuring alignment with internal stakeholders such as the sales account management, executive sponsors, and cross-functional counterparts.
- Develop and focus on customer trust and alignment for customer advocacy.
- Build and nurture key decision makers, influencers, and senior management relationships across top accounts to solidify our partnership and commitment to the customer.
- Understands the customers’ business environment, challenges and opportunities, and aligns AspenTech’s initiatives with the customers’ initiatives, ultimately, aligning AspenTech’s success to the customers’ business initiatives to ensure customer retention.
- Uncovers and mitigates any risk that threatens the customers’ satisfaction, renewal or growth; conceive and execute risk mitigation plans by utilizing all available AspenTech resources.
- Collaborates with internal implementation consultants, sales account managers, and renewal representatives to develop and execute plans which ensure satisfaction, positive references, secured renewal, and expansion opportunities for sales action, where appropriate. Work as part of the team to develop strategies for scaling customer engagement.
- Ability to effectively facilitate and lead cross-functional teams and resources; manage both with and without organization authority.
- Acts as a trusted advisor throughout the entire lifecycle of a customer account following the initial sale through successful adoption and ultimately renewal.
- Proactive review of customer health indicators, customer contact and on-site visits to perform high-level Executive Business Reviews with key stakeholders, user group meetings, Road Maps, etc., to improve relationship and plan strategically with customers to help them meet their objectives through the use of our products and services.
- Delivers product insight and strategy advice for sales enablement, communication, competency development, and training initiatives.
- Responsible for nurturing assigned account base into long-term strategic partnerships and adoption of solutions.
What You'll Need
- Bachelor’s Degree in a business or engineering related field, or equivalent relevant experience.
- 10+ years of experience in Customer Relationship Management / Customer Success Management / Project Management or equivalent relevant experience.
- Proficiency in working in the engineering and construction sector of the process industries.
- Excellent communication skills, both written and verbal.
- Excellent project management, time management, organization skills, and attention to detail.
- A verifiable track record of consistently meeting and exceeding financial goals or business objectives.
- Proven ability to effectively facilitate, lead cross-functional teams and project manage.
- Experience with managing multi-million-dollar portfolios preferred.
- Skilled at building relationships with key decision makers, influencers, and senior management within an account.
- Strong self-motivation, agility, and business acumen.
- Travel up to 25%.
- Fluent English Speaker.
-
Senior customer success manager
4 weeks ago
Singapore Entrust Corporation Full timeSenior Customer Success Manager Apply locations Malaysia - Field Singapore - Field time type Full time posted on Posted 2 Days Ago job requisition id R003304 Career Growth, Flexibility and Collaboration! Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings....
-
Senior customer success manager
2 months ago
Singapore BlackLine Full timeGet to Know Us: It's fun to work in a company where people truly believe in what they're doing! At Black Line, we're committed to bringing passion and customer focus to the business of enterprise applications. Since being founded in 2001, Black Line has become a leading provider of cloud software that automates and controls the entire financial...
-
Senior technical customer success manager
2 months ago
Singapore Zscaler Full timeAt Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. We leverage valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology...
-
Senior customer success manager
1 month ago
Singapore WalkMe Full timeWalk Me pioneered the Digital Adoption Platform (DAP) to empower business leaders to accomplish the promise of technology in today's overwhelming digital world. Through Walk Me's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full...
-
Senior Customer Success Manager
1 month ago
Singapore WISE ASIA-PACIFIC PTE. LTD. Full timeRoles & ResponsibilitiesWe’re looking for a Senior Customer Success Manager who is passionate about the Wise mission – money without borders. You’ll be a part of the Wise Platform team, leading the most impactful projects and programmes of work in order to expand our growing list of global partners, helping us deliver world class payment service...
-
Senior Customer Success Manager
4 weeks ago
Singapore WISE ASIA-PACIFIC PTE. LTD. Full timeRoles & ResponsibilitiesWe’re looking for a Senior Customer Success Manager who is passionate about the Wise mission – money without borders. You’ll be a part of the Wise Platform team, leading the most impactful projects and programmes of work in order to expand our growing list of global partners, helping us deliver world class payment service...
-
Director, Customer Success
9 hours ago
Singapore ASPENTECH PTE. LTD. Full timeThe Director, Customer Success - APAC is responsible for building and leading a team of high performing Customer Success Managers (CSM). This person must have a strong track record on team leadership and maintaining strong high level (i.e. key decision makers, influencers and senior management) trusted advisor relationships. The Senior Director owns the...
-
Cohesity | Customer Success Manager
6 days ago
Singapore Cohesity Full timeCohesity is a leader in AI-powered data security and management. Aided by an extensive ecosystem of partners, Cohesity makes it easy to secure, protect, manage, and get value from data — across the data center, edge, and cloud. Cohesity helps organizations defend against cybersecurity threats with comprehensive data security and management capabilities,...
-
Executive, customer service
2 months ago
Singapore Customer Labs Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert This position will be responsible for overseeing the Customer Service Counters to ensure smooth running of the daily operations and managing the team of Customer Service Officers to provide excellent service. Conduct daily briefings to the Customer Service...
-
(senior) customer success manager
1 month ago
Singapore Talon.One GmbH Full timeABOUT THE ROLE: As an APAC Customer Success Manager, you will collaborate closely with agile, technology-driven brands to help them maximize the value of their investment in Talon. One. You'll build strong relationships to drive product adoption and translate customer insights into actionable feedback. By aligning customers' marketing goals with our...
-
Director, Customer Success
4 days ago
Singapore ASPENTECH PTE. LTD. Full timeRoles & ResponsibilitiesThe Director, Customer Success - APAC is responsible for building and leading a team of high performing Customer Success Managers (CSM). This person must have a strong track record on team leadership and maintaining strong high level (i.e. key decision makers, influencers and senior management) trusted advisor relationships. The...
-
Director, Customer Success
4 days ago
Singapore ASPENTECH PTE. LTD. Full timeRoles & ResponsibilitiesThe Director, Customer Success - APAC is responsible for building and leading a team of high performing Customer Success Managers (CSM). This person must have a strong track record on team leadership and maintaining strong high level (i.e. key decision makers, influencers and senior management) trusted advisor relationships. The...
-
Senior customer success manager singapore
1 month ago
Singapore WalkMe Full timeWalk Me pioneered the Digital Adoption Platform (DAP) to empower business leaders to accomplish the promise of technology in today's overwhelming digital world. Through Walk Me's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full...
-
Customer success manager
4 weeks ago
Singapore Promapp Full timeAbout Nintex: At Nintex, we are transforming the way people work, everywhere. As the global standard for process intelligence and automation, we're trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex Platform to accelerate their...
-
Customer success manager
2 weeks ago
Singapore Promapp Full timeAbout Nintex: At Nintex, we are transforming the way people work, everywhere. As the global standard for process intelligence and automation, we're trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex Platform to accelerate their...
-
Senior customer success manager
2 months ago
Singapore Wise Holdings Full timeWise Platform is a sub-team in Wise which empowers banks, fintechs and enterprises to build global payments solutions. As a senior customer success manager your role is to offer excellent partnership experience to Wise Platform enterprise level clients. You will be an operational owner of the portfolio of partners like Nubank, N26, Google Pay, etc. During...
-
Senior customer success engineer
2 months ago
Singapore DynaTrace Software GmbH Full timeAs a Senior Customer Success Engineer, you will be responsible for building and maintaining post-sales relationships with Dynatrace’s largest, most complex, and most valuable customers. A large percentage of the customers you engage with will be Enterprise customers from a Dynatrace spend perspective as well as some customers that are part of the...
-
minden.ai | Customer Success Manager
6 days ago
Singapore minden.ai Full timeWho We Are. minden.ai is a technology venture founded by Temasek in strategic partnership with DFI Retail Group and coalition partners BreadTalk Group, DBS Bank, PAssion Card, Mandai Wildlife Group, Singtel, Great Eastern, FoodPanda and GoJek. We are on a mission to redefine how brands engage with their customers through the power of machine learning and...
-
Customer Success Manager
2 days ago
Singapore ORIENTAL REMEDIES INCORPORATED (PRIVATE LIMITED) Full timeRoles & ResponsibilitiesJob ResponsibilitiesTeam Management Lead and develop the Customer Success team, promoting a high-performance and results-driven culture. Conduct regular staff performance evaluations, identifying training needs and areas for improvement. Drive team productivity through effective manpower management and resource...
-
Customer Success Manager
2 days ago
Singapore ORIENTAL REMEDIES INCORPORATED (PRIVATE LIMITED) Full timeRoles & ResponsibilitiesJob ResponsibilitiesTeam Management Lead and develop the Customer Success team, promoting a high-performance and results-driven culture. Conduct regular staff performance evaluations, identifying training needs and areas for improvement. Drive team productivity through effective manpower management and resource...