Senior customer success manager
3 days ago
Walk Me pioneered the Digital Adoption Platform (DAP) to empower business leaders to accomplish the promise of technology in today's overwhelming digital world. Through Walk Me's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their digital assets to empower digital transformation. As a Senior Customer Success Manager, you will be a trusted advisor to a portfolio of up to 10 Fortune 1000 Walk Me customers managing a book of up to $3.5 M in annual revenue, helping them achieve maximum value from the Walk Me platform. You will understand your clients' digital adoption goals, and recommend solutions to help them get the most out of our product and exceed their goals. You will report to the Head of Customer Success, APAC. What You'll Own Be the 'voice of the customer' and provide internal feedback to maximize customer value and retention. Schedule and prepare Executive Business Reviews for customers, with the top priority of increasing customer adoption and proving return on investment that leads to renewals/expansion. Maintain an understanding of our product and roadmap, so you can guide customers to success and continue uplift their digital maturity. Educate customers on the most relevant features of their specific requirements. Understand your customer's industry trends, challenges with digital adoption, and current and potential use cases for Walk Me. Establish and develop strategic, trusted advisor relationships at the highest relevant levels (Decision Makers, Champions, Economic Buyers) by guiding the customer on best practice usage of the platform to help manage risk and exceed their goals. Partner with Walk Me Account Team (Renewal Managers, Account Executives, Services, Technical Account Managers) to ensure that customers renew and expand. Work with internal Walk Me Account team and Customer to develop a Success Plan outlining how Walk Me addresses their immediate/future needs (including metrics for success). Monitor customer health to reach out to customers before risks escalate and identify remediation options. Utilize available data and customer knowledge to identify risks, then take the necessary steps to document your plan and mitigate the risk. What You Need to Succeed 5+ years of customer advocacy and engagement experience in Enterprise Saa S Customer Success, account management, or post-sales relationship management working with Fortune 100 companies and their executives. Experience managing a quarterly retention and growth quota. You've maintained a book of 4-6 Strategic customer accounts. Increase customer satisfaction, adoption, and retention applying to a technical product. High competency in sales discovery methodologies and an ability to run return on investment discussions and have some experience in an enterprise solution sales environment, having partnered with account executives to develop and close sales opportunities. What Sets Us Apart Flexible Work Arrangements: We offer hybrid and flexible hours to help manage work commitments and personal life effectively. Family Friendly Policies: We provide family friendly policies relevant to your region, to ensure you can prioritise your family’s needs. Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community. Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering. Volunteer Time Off. We seek to hire and develop the best talent, bringing a range of perspectives, experiences and background to the DAP category. This helps us better meet the diverse needs of our global communities and clients with creativity, insight, and market innovation. We welcome and encourage applicants from across different genders, gender identity and expression, sexual orientation, race, age, national origin, citizen status, religion, body size, socioeconomic status, ability, neuro(a)typicality, physical appearance, veteran status or any other characteristic. If you require accommodation for any part of the recruitment process, please send a request to #J-18808-Ljbffr
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Senior customer success manager
3 weeks ago
Singapore Adobe Full timeSenior Customer Success Manager page is loaded Senior Customer Success Manager Apply locations Singapore Bangkok time type Full time posted on Posted 7 Days Ago job requisition id R151328 Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to...
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Senior customer success manager
3 weeks ago
Singapore Adobe Full timeSenior Customer Success Manager page is loaded Senior Customer Success ManagerApplylocationsSingaporeBangkoktime typeFull timeposted onPosted 7 Days Agojob requisition idR151328Our CompanyChanging the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and...
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Senior customer success manager
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Singapore ADOBE SYSTEMS PTE. LTD. Full timeThe Opportunity The Customer Success Manager (CSM) for SEA DX Accounts is accountable for Adobe’s largest and most complex Customer Experience Cloud relationships. The mission of this team is to be relentless in ensuring customer satisfaction. To build strong partnerships, have a clear understanding of business goals and ultimately ensure our customers...
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Senior customer success manager
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Singapore BlackLine Full timeGet to Know Us:It's fun to work in a company where people truly believe in what they're doing!At Black Line, we're committed to bringing passion and customer focus to the business of enterprise applications. Since being founded in 2001, Black Line has become a leading provider of cloud software that automates and controls the entire financial...
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Senior Customer Success Manager
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Singapore BlackLine Full timeGet to Know Us: It's fun to work in a company where people truly believe in what they're doing!At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications. Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial...
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Senior customer success manager
2 weeks ago
Singapore BlackLine Full timeGet to Know Us: It's fun to work in a company where people truly believe in what they're doing! At Black Line, we're committed to bringing passion and customer focus to the business of enterprise applications. Since being founded in 2001, Black Line has become a leading provider of cloud software that automates and controls the entire financial...
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Senior customer success manager
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Singapore Integral Ad Science, Inc. Full timeIAS is looking for the right people to continue our rapid growth. The Senior Customer Success Manager will partner with Sales, Customer Success Managers and other cross-functional teams to successfully onboard, retain, and grow clients. The primary focus of this role is to shorten time to value realization, cement strong relationships with key senior-level...
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Senior technical customer success manager
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Singapore Zscaler Full timeAt Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. We leverage valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology...
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Executive, customer service
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Singapore Customer Labs Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert This position will be responsible for overseeing the Customer Service Counters to ensure smooth running of the daily operations and managing the team of Customer Service Officers to provide excellent service. Conduct daily briefings to the Customer Service...
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Senior Customer Success Manager
3 days ago
Singapore WalkMe Full timeWalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to accomplish the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value...
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Senior customer success manager
3 weeks ago
Singapore This Is An IT Support Group Full timeIAS is looking for the right people to continue our rapid growth. The Senior Customer Success Manager will partner with Sales, Customer Success Managers, and other cross-functional teams to successfully onboard, retain, and grow clients. The primary focus of this role is to shorten time to value realization, cement strong relationships with key senior-level...
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Senior customer success manager
4 weeks ago
Singapore This Is An IT Support Group Full timeIAS is looking for the right people to continue our rapid growth. The Senior Customer Success Manager will partner with Sales, Customer Success Managers, and other cross-functional teams to successfully onboard, retain, and grow clients. The primary focus of this role is to shorten time to value realization, cement strong relationships with key senior-level...
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Senior Customer Success Strategist
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Singapore SEARCHASIA CONSULTING PTE. LTD. Full timeJob Title: Senior Customer Success StrategistAbout the Role: SEARCHASIA CONSULTING PTE. LTD. is seeking an experienced Senior Customer Success Strategist to join our team in Singapore. As a key member of our customer-facing team, you will be responsible for developing and executing comprehensive customer success strategies aligned with our company's goals...
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Customer success manager
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Singapore Darktrace Full timeDarktrace Darktrace AI interrupts in-progress cyber-attacks in seconds, including ransomware, email phishing, and threats to cloud environments and critical infrastructure. Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world...
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Customer success manager
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Singapore Darktrace Full timeDarktraceDarktrace AI interrupts in-progress cyber-attacks in seconds, including ransomware, email phishing, and threats to cloud environments and critical infrastructure. Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world...
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Senior Customer Success Lead
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Singapore BlackLine Full timeAbout the Role:BlackLine is seeking a Senior Customer Success Manager to deliver exceptional post-sales efforts to our clients. As a trusted advisor, you will develop and execute customer success strategies to optimize adoption, prevent attrition, and enhance customer satisfaction.Responsibilities:Develop and implement customer success strategies to drive...
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Senior Customer Success Manager
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Singapore WISE ASIA-PACIFIC PTE. LTD. Full timeRoles & ResponsibilitiesWe’re looking for a Senior Customer Success Manager who is passionate about the Wise mission – money without borders. You’ll be a part of the Wise Platform team, leading the most impactful projects and programmes of work in order to expand our growing list of global partners, helping us deliver world class payment service...
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Customer Success Growth Manager
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Singapore Onfido PTE LTD (SG) Full timeWe are seeking a seasoned Customer Success Growth Manager to nurture, grow and retain our accounts across the Southeast Asian market. In this role, you will proactively manage a portfolio of accounts throughout the Onfido customer lifecycle, building and maintaining strong relationships with senior client-side managers to gain deep insights into their...
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Customer success manager
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Singapore Fitch Group, Inc. Full timeCustomer Success Manager Requisition ID: 46916 Business Unit: Fitch Solutions Category: Customer Success Location: Singapore, SG Date Posted: Aug 7, 2024 At Fitch, we have an open culture where employees are able to exchange ideas and perspectives, throughout the organization, irrespective of their seniority. Your voice will be heard allowing you to have a...