Senior customer success manager
1 week ago
IAS is looking for the right people to continue our rapid growth. The Senior Customer Success Manager will partner with Sales, Customer Success Managers, and other cross-functional teams to successfully onboard, retain, and grow clients. The primary focus of this role is to shorten time to value realization, cement strong relationships with key senior-level stakeholders, and ultimately achieve renewals for our most valued accounts.As a part of our Customer Success team, this role offers potential to gain in-depth experience of the verification space within the advertising industry. Under the direction of your manager, you will finesse your technical, communication, and commercial skills.What you’ll do:Understand the digital advertising ecosystem of advertisers, agencies, platforms, publishers, and media technology partners.
Build a solid understanding of all IAS products and processes.
Manage buy-side, end-to-end client relationships with some of IAS’s strategic accounts.
Oversee the lifecycle and all aspects of client health including onboarding, value realization, and renewal, while spearheading further adoption of IAS services.
Act as the lead point of contact and account owner for all matters specific to assigned clients, providing problem resolution and escalations in a timely manner.
Be responsible for retaining and expanding customer relationships including owning renewals and amendments.
Identify opportunities for increased adoption of IAS products and close additional revenue (expansion/up-sell/cross-sell) from strategic customers.
Be disciplined with continued customer engagement to drive impactful meetings, adoption, and overall value for the customer. This includes establishing a regular cadence (e.g., biweekly meetings, regular business reviews) with key customer personnel and repeatedly demonstrating the value of IAS solutions.
Identify at-risk scenarios and work with internal/external stakeholders to build & enact solutions.
Communicate client needs and act as an internal advocate for owned clients.
Adhere to IAS values at all times.What you’ll need:Ideally 6-8 years of experience in Ad Tech, Media Agency, or Brand experience.
Experience in successfully working and owning the relationships across a diverse client portfolio with multiple client stakeholders.
Strong analytical skills, with the ability to identify business issues, analyze data, draw conclusions, and develop actionable, strategic recommendations.
Understanding of the online advertising and marketing industry is a must.
Ability to learn quickly and grasp different processes and systems.
Enthusiasm to work in a fast-paced and demanding environment.
Ability to prepare clear and concise client-ready documents.
Exceptional organizational skills, with a proven track record of successfully managing projects to completion and precise attention to detail.
Ability to work independently as well as part of a team.
Fluency with Microsoft Power Point, Word, Excel.
Experience working in Salesforce and with IAS in your current role is a plus.About Integral Ad Science:Integral Ad Science (IAS) is a leading global media measurement and optimization platform that delivers the industry’s most actionable data to drive superior results for the world’s largest advertisers, publishers, and media platforms. IAS’s software provides comprehensive and enriched data that ensures ads are seen by real people in safe and suitable environments, while improving return on ad spend for advertisers and yield for publishers. Our mission is to be the global benchmark for trust and transparency in digital media quality. For more information, visitintegralads.com.Equal Opportunity Employer:IAS is an equal opportunity employer, committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability, or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities, and veterans to apply.California Applicant Pre-Collection Notice:We collect personal information (PI) from you in connection with your application for employment or engagement with IAS, including the following categories of PI: identifiers, personal records, commercial information, professional or employment or engagement information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment or engagement. For additional details or if you have questions, contact us at agency/3rd party recruiters:IAS does not accept any unsolicited resumes or candidate profiles. If you are interested in becoming an IAS recruiting partner, please send an email introducing your company to We will get back to you if there's interest in a partnership.#J-18808-Ljbffr
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