Senior technical customer success manager

2 months ago


Singapore Zscaler Full time

At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. We leverage valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and continuous growth. We're looking for an experienced Senior Customer Success Manager to join our Customer Success team in Singapore. Reporting to the Senior Manager, Customer Success, you will: Take full ownership of assigned accounts, advocating for customer needs within Zscaler and ensuring their success. Build and maintain strong relationships with customers through regular interactions, helping them achieve their business objectives. Partner with Field Sales to identify and pursue opportunities for account expansion and growth. Manage and resolve technical support and service issues, coordinating with cross-functional teams to deliver outcomes. Provide comprehensive product training, updates, and proactive support to maintain high levels of customer satisfaction and drive value from Zscaler services. What We're Looking for (Minimum Qualifications) 8 years of account management experience (pre- or post-sales) in the high-tech networking and information security industry. Strong stakeholder management and troubleshooting skills, with an in-depth understanding of enterprise networks, TCP/IP, packet captures, and diagnostics. Experience in implementing and supporting web security and email security solutions, along with practical knowledge of Internet protocols ( SMTP, DNS, LDAP, FTP) and system administration (Windows, Linux, Free BSD). What Will Make You Stand Out (Preferred Qualifications) Basic shell scripting/programming experience (e.g., bash, Perl) and SQL knowledge. Experience with Free BSD and Linux, as well as various routing and switching architectures (Cisco, Juniper, etc.). Fluency in Mandarin and/or Cantonese to effectively communicate with Mandarin/Cantonese-speaking customers. #J-18808-Ljbffr



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