Senior technical customer success manager
2 months ago
At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. We leverage valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and continuous growth. We're looking for an experienced Senior Customer Success Manager to join our Customer Success team in Singapore. Reporting to the Senior Manager, Customer Success, you will: Take full ownership of assigned accounts, advocating for customer needs within Zscaler and ensuring their success. Build and maintain strong relationships with customers through regular interactions, helping them achieve their business objectives. Partner with Field Sales to identify and pursue opportunities for account expansion and growth. Manage and resolve technical support and service issues, coordinating with cross-functional teams to deliver outcomes. Provide comprehensive product training, updates, and proactive support to maintain high levels of customer satisfaction and drive value from Zscaler services. What We're Looking for (Minimum Qualifications) 8 years of account management experience (pre- or post-sales) in the high-tech networking and information security industry. Strong stakeholder management and troubleshooting skills, with an in-depth understanding of enterprise networks, TCP/IP, packet captures, and diagnostics. Experience in implementing and supporting web security and email security solutions, along with practical knowledge of Internet protocols ( SMTP, DNS, LDAP, FTP) and system administration (Windows, Linux, Free BSD). What Will Make You Stand Out (Preferred Qualifications) Basic shell scripting/programming experience (e.g., bash, Perl) and SQL knowledge. Experience with Free BSD and Linux, as well as various routing and switching architectures (Cisco, Juniper, etc.). Fluency in Mandarin and/or Cantonese to effectively communicate with Mandarin/Cantonese-speaking customers. #J-18808-Ljbffr
-
Senior customer success manager
4 weeks ago
Singapore Entrust Corporation Full timeSenior Customer Success Manager Apply locations Malaysia - Field Singapore - Field time type Full time posted on Posted 2 Days Ago job requisition id R003304 Career Growth, Flexibility and Collaboration! Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings....
-
Senior customer success manager
2 months ago
Singapore BlackLine Full timeGet to Know Us: It's fun to work in a company where people truly believe in what they're doing! At Black Line, we're committed to bringing passion and customer focus to the business of enterprise applications. Since being founded in 2001, Black Line has become a leading provider of cloud software that automates and controls the entire financial...
-
Senior customer success manager
1 month ago
Singapore WalkMe Full timeWalk Me pioneered the Digital Adoption Platform (DAP) to empower business leaders to accomplish the promise of technology in today's overwhelming digital world. Through Walk Me's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full...
-
Senior technical customer success manager, singapore
2 months ago
Singapore Kong Inc Full timeAre you ready to power the World's connections? If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others. About the role: As a member of the CSM team,...
-
Senior Manager, Customer Success
3 weeks ago
Singapore Aspen Technology Full timeThe driving force behind our success has always been the people of AspenTech. What drives us is our aspiration, our desire, and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride, and aspiration in many ways — from a rich set of...
-
(senior) customer success manager
1 month ago
Singapore Talon.One GmbH Full timeABOUT THE ROLE: As an APAC Customer Success Manager, you will collaborate closely with agile, technology-driven brands to help them maximize the value of their investment in Talon. One. You'll build strong relationships to drive product adoption and translate customer insights into actionable feedback. By aligning customers' marketing goals with our...
-
Senior customer success engineer
2 months ago
Singapore DynaTrace Software GmbH Full timeAs a Senior Customer Success Engineer, you will be responsible for building and maintaining post-sales relationships with Dynatrace’s largest, most complex, and most valuable customers. A large percentage of the customers you engage with will be Enterprise customers from a Dynatrace spend perspective as well as some customers that are part of the...
-
Senior customer success manager singapore
1 month ago
Singapore WalkMe Full timeWalk Me pioneered the Digital Adoption Platform (DAP) to empower business leaders to accomplish the promise of technology in today's overwhelming digital world. Through Walk Me's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full...
-
Cohesity | Customer Success Manager
6 days ago
Singapore Cohesity Full timeCohesity is a leader in AI-powered data security and management. Aided by an extensive ecosystem of partners, Cohesity makes it easy to secure, protect, manage, and get value from data — across the data center, edge, and cloud. Cohesity helps organizations defend against cybersecurity threats with comprehensive data security and management capabilities,...
-
Darktrace | Customer Success Manager
6 days ago
Singapore Darktrace Full timeDarktrace is currently expanding its Customer Success team, which will provide the successful candidate an opportunity to gain valuable experience in the rapidly evolving cyber security industry. Our passion, creativity and determination to succeed is helping us build something completely novel and extraordinary. Join us on our mission to free the world of...
-
Customer success manager
2 months ago
Singapore Cymulate Inc. Full timeWhat you will do:Serve as the primary contact liaison for technical questions or escalations, collaborating with Support, Product Management, and other relevant teams.Help customers develop success plans, outlining critical goals and key performance indicators, and provide guidance in achieving these objectives. Measure customers’ achievement of these key...
-
Customer success manager
4 weeks ago
Singapore Promapp Full timeAbout Nintex: At Nintex, we are transforming the way people work, everywhere. As the global standard for process intelligence and automation, we're trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex Platform to accelerate their...
-
Customer success manager
2 weeks ago
Singapore Promapp Full timeAbout Nintex: At Nintex, we are transforming the way people work, everywhere. As the global standard for process intelligence and automation, we're trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex Platform to accelerate their...
-
Customer success manager
4 weeks ago
Singapore 105 Musarubra Singapore Pte. Ltd. Full timeTrellix is a global company redefining the future of cybersecurity and soulful work. The company’s comprehensive, open and native cybersecurity platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Trellix, along with an extensive partner ecosystem, accelerates...
-
Singapore Kong Inc Full timeAre you ready to power the World's connections?If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others. About the role: As a member of the CSM team, you...
-
Customer Success Manager
9 hours ago
Singapore Univers Full timeUnivers provides the world’s most comprehensive decarbonization system. We help companies and countries optimize energy systems and reduce carbon emissions with accurate, reliable, and actionable decarbonization data. Our EnOS (Energy and Environment Operating System) platform connects on-the-ground operational technology and in-the-cloud intelligence to...
-
Executive, customer service
2 months ago
Singapore Customer Labs Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert This position will be responsible for overseeing the Customer Service Counters to ensure smooth running of the daily operations and managing the team of Customer Service Officers to provide excellent service. Conduct daily briefings to the Customer Service...
-
Digify | Customer Success Manager
4 days ago
Singapore Digify Full timeDigify is a cloud-based document security and data room software that allows customers to control, protect and track important documents after sharing them. Companies use Digify to protect confidential information for fundraising and due diligence, secure intellectual property, and protect sensitive communications. Digify is used in 138 countries today. We...
-
Senior Customer Success Manager
1 month ago
Singapore WISE ASIA-PACIFIC PTE. LTD. Full timeRoles & ResponsibilitiesWe’re looking for a Senior Customer Success Manager who is passionate about the Wise mission – money without borders. You’ll be a part of the Wise Platform team, leading the most impactful projects and programmes of work in order to expand our growing list of global partners, helping us deliver world class payment service...
-
Senior Customer Success Manager
4 weeks ago
Singapore WISE ASIA-PACIFIC PTE. LTD. Full timeRoles & ResponsibilitiesWe’re looking for a Senior Customer Success Manager who is passionate about the Wise mission – money without borders. You’ll be a part of the Wise Platform team, leading the most impactful projects and programmes of work in order to expand our growing list of global partners, helping us deliver world class payment service...