Senior customer success manager
4 weeks ago
Senior Customer Success Manager Apply locations Malaysia - Field Singapore - Field time type Full time posted on Posted 2 Days Ago job requisition id R003304 Career Growth, Flexibility and Collaboration Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings. Headquartered in Minnesota, we offer our colleagues the ability to work globally, in a flexible and collaborative environment. Our team makes an impact The Company: Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust’s technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers. We Believe: Securing identities is most effective when we value all identities. We are committed to ensuring that, through diversity and inclusion, the many voices that make up our communities are heard. As a Senior Customer Success Manager on the APAC team, you will play a critical role in ensuring that our medium and large sized customers across the region achieve their goals, maximise the value of their investment in Onfido, and continue to grow their partnership with us. In this role, you will manage a portfolio of accounts, leading customer implementations and onboarding processes while nurturing strong, lasting client relationships. You will take the time to deeply understand each customer’s unique priorities and challenges, ensuring they effectively utilise our product and realise its full potential. Senior Customer Success Managers at Onfido combine technical expertise, analytical prowess, and exceptional customer management skills. By analysing customer data and generating actionable insights, you will provide strategic recommendations to help customers enhance their results, streamline onboarding, and reduce fraud and risk. Responsibilities: • Manage Customer Accounts: Oversee a portfolio of around 10-15 mid to large size accounts, actively monitoring customer performance metrics to ensure alignment with adoption and usage targets.• Collaborate with Cross-Functional Teams: Partner closely with our Sales and Product teams to maintain a strong service offering, ensuring that customers receive exceptional value from their Onfido experience.• Develop Expertise: Gain in-depth product and subject matter knowledge, allowing you to effectively present relevant features and functionality that meet specific customer needs.• Proactively Address Challenges: Identify potential adoption and service blockers early, deploying proven strategies to overcome them and secure positive outcomes for customers.• Build Strong Relationships: Foster productive relationships with internal stakeholders and external partners, ensuring seamless collaboration and communication.• Master Technical Knowledge: Quickly learn, apply, and articulate the technical aspects of the Onfido platform, as well as understand competitor offerings to position our solutions effectively.• Drive Growth: Identify opportunities to cross-sell additional Onfido products and increase usage. Collaborate with Account Executives to drive customer growth based on tangible value and outcomes.• Be the Customer's Advocate: Work closely with clients to solve challenges, presenting tailored solutions while representing the customer's voice internally, particularly in feeding priorities into the Product team for improvements and enhancements.• Enhance Team Performance: Focus on personal and team development by sharing best practices, contributing to the overall effectiveness and scalability of the team. Qualifications: • A minimum of 5 years in Customer Success Management, Client Services, Account Management, Technical Account Management, Implementation, or a similar role, with a proven ability to manage complex and high-value customer relationships.• Multilingual Proficiency: Proficiency in Mandarin, with the ability to manage customer relationships across different regions effectively.• Advanced Portfolio Management: Extensive experience managing a Book of Business valued at $4 M or more, with a strong track record of exceeding quarterly KPIs related to revenue, usage, and retention rates.• Commercial and Technical Expertise: Deep understanding of business and technical challenges, particularly within IT development and deployment in the Saa S market, with the ability to influence customer strategies at a senior level.• Strategic Business Solutions Focus: A forward-thinking approach with a focus on aligning customer success strategies to achieve critical business outcomes, driving long-term value and growth.• Advanced Stakeholder Management: Demonstrable experience in managing and influencing high-level stakeholders, both within service providers and customer teams, to ensure alignment, success, and sustained partnerships.• Expert Communication Skills: Exceptional ability to articulate complex information clearly and persuasively to both technical and non-technical audiences.• Service Delivery Leadership: Proven leadership in overseeing service delivery, including monitoring performance, managing escalations, and proactively resolving challenges to enhance customer satisfaction and retention.• Data-Driven Decision-Making: Expertise in analyzing complex data sets to generate actionable insights that drive customer success and support strategic decision-making.• Extensive Saa S Experience: Significant experience working in Saa S environments, with a deep understanding of the industry’s unique challenges and opportunities. #J-18808-Ljbffr
-
Senior Manager, Customer Success
3 weeks ago
Singapore Aspen Technology Full timeThe driving force behind our success has always been the people of AspenTech. What drives us is our aspiration, our desire, and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride, and aspiration in many ways — from a rich set of...
-
Senior customer success manager
2 months ago
Singapore BlackLine Full timeGet to Know Us: It's fun to work in a company where people truly believe in what they're doing! At Black Line, we're committed to bringing passion and customer focus to the business of enterprise applications. Since being founded in 2001, Black Line has become a leading provider of cloud software that automates and controls the entire financial...
-
Senior technical customer success manager
2 months ago
Singapore Zscaler Full timeAt Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. We leverage valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology...
-
Senior customer success manager
1 month ago
Singapore WalkMe Full timeWalk Me pioneered the Digital Adoption Platform (DAP) to empower business leaders to accomplish the promise of technology in today's overwhelming digital world. Through Walk Me's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full...
-
Executive, customer service
2 months ago
Singapore Customer Labs Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert This position will be responsible for overseeing the Customer Service Counters to ensure smooth running of the daily operations and managing the team of Customer Service Officers to provide excellent service. Conduct daily briefings to the Customer Service...
-
Senior Customer Success Manager
1 month ago
Singapore WISE ASIA-PACIFIC PTE. LTD. Full timeRoles & ResponsibilitiesWe’re looking for a Senior Customer Success Manager who is passionate about the Wise mission – money without borders. You’ll be a part of the Wise Platform team, leading the most impactful projects and programmes of work in order to expand our growing list of global partners, helping us deliver world class payment service...
-
Senior Customer Success Manager
4 weeks ago
Singapore WISE ASIA-PACIFIC PTE. LTD. Full timeRoles & ResponsibilitiesWe’re looking for a Senior Customer Success Manager who is passionate about the Wise mission – money without borders. You’ll be a part of the Wise Platform team, leading the most impactful projects and programmes of work in order to expand our growing list of global partners, helping us deliver world class payment service...
-
Director, Customer Success
9 hours ago
Singapore ASPENTECH PTE. LTD. Full timeThe Director, Customer Success - APAC is responsible for building and leading a team of high performing Customer Success Managers (CSM). This person must have a strong track record on team leadership and maintaining strong high level (i.e. key decision makers, influencers and senior management) trusted advisor relationships. The Senior Director owns the...
-
Cohesity | Customer Success Manager
6 days ago
Singapore Cohesity Full timeCohesity is a leader in AI-powered data security and management. Aided by an extensive ecosystem of partners, Cohesity makes it easy to secure, protect, manage, and get value from data — across the data center, edge, and cloud. Cohesity helps organizations defend against cybersecurity threats with comprehensive data security and management capabilities,...
-
Director, Customer Success
4 days ago
Singapore ASPENTECH PTE. LTD. Full timeRoles & ResponsibilitiesThe Director, Customer Success - APAC is responsible for building and leading a team of high performing Customer Success Managers (CSM). This person must have a strong track record on team leadership and maintaining strong high level (i.e. key decision makers, influencers and senior management) trusted advisor relationships. The...
-
Director, Customer Success
4 days ago
Singapore ASPENTECH PTE. LTD. Full timeRoles & ResponsibilitiesThe Director, Customer Success - APAC is responsible for building and leading a team of high performing Customer Success Managers (CSM). This person must have a strong track record on team leadership and maintaining strong high level (i.e. key decision makers, influencers and senior management) trusted advisor relationships. The...
-
(senior) customer success manager
1 month ago
Singapore Talon.One GmbH Full timeABOUT THE ROLE: As an APAC Customer Success Manager, you will collaborate closely with agile, technology-driven brands to help them maximize the value of their investment in Talon. One. You'll build strong relationships to drive product adoption and translate customer insights into actionable feedback. By aligning customers' marketing goals with our...
-
Customer success manager
4 weeks ago
Singapore Promapp Full timeAbout Nintex: At Nintex, we are transforming the way people work, everywhere. As the global standard for process intelligence and automation, we're trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex Platform to accelerate their...
-
Customer success manager
2 weeks ago
Singapore Promapp Full timeAbout Nintex: At Nintex, we are transforming the way people work, everywhere. As the global standard for process intelligence and automation, we're trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex Platform to accelerate their...
-
Senior customer success manager singapore
1 month ago
Singapore WalkMe Full timeWalk Me pioneered the Digital Adoption Platform (DAP) to empower business leaders to accomplish the promise of technology in today's overwhelming digital world. Through Walk Me's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full...
-
Senior customer success manager
2 months ago
Singapore Wise Holdings Full timeWise Platform is a sub-team in Wise which empowers banks, fintechs and enterprises to build global payments solutions. As a senior customer success manager your role is to offer excellent partnership experience to Wise Platform enterprise level clients. You will be an operational owner of the portfolio of partners like Nubank, N26, Google Pay, etc. During...
-
Senior customer success engineer
2 months ago
Singapore DynaTrace Software GmbH Full timeAs a Senior Customer Success Engineer, you will be responsible for building and maintaining post-sales relationships with Dynatrace’s largest, most complex, and most valuable customers. A large percentage of the customers you engage with will be Enterprise customers from a Dynatrace spend perspective as well as some customers that are part of the...
-
minden.ai | Customer Success Manager
6 days ago
Singapore minden.ai Full timeWho We Are. minden.ai is a technology venture founded by Temasek in strategic partnership with DFI Retail Group and coalition partners BreadTalk Group, DBS Bank, PAssion Card, Mandai Wildlife Group, Singtel, Great Eastern, FoodPanda and GoJek. We are on a mission to redefine how brands engage with their customers through the power of machine learning and...
-
Customer Success Manager
2 days ago
Singapore ORIENTAL REMEDIES INCORPORATED (PRIVATE LIMITED) Full timeRoles & ResponsibilitiesJob ResponsibilitiesTeam Management Lead and develop the Customer Success team, promoting a high-performance and results-driven culture. Conduct regular staff performance evaluations, identifying training needs and areas for improvement. Drive team productivity through effective manpower management and resource...
-
Customer Success Manager
2 days ago
Singapore ORIENTAL REMEDIES INCORPORATED (PRIVATE LIMITED) Full timeRoles & ResponsibilitiesJob ResponsibilitiesTeam Management Lead and develop the Customer Success team, promoting a high-performance and results-driven culture. Conduct regular staff performance evaluations, identifying training needs and areas for improvement. Drive team productivity through effective manpower management and resource...
