Customer success manager
1 day ago
Trellix is a global company redefining the future of cybersecurity and soulful work. The company’s comprehensive, open and native cybersecurity platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Trellix, along with an extensive partner ecosystem, accelerates technology innovation through artificial intelligence, automation, and analytics to empower over 50,000 business and government customers with responsibly architected security. More at trellix.com . Job Title: Customer Success Manager Role Overview: Serves as the primary post-sale point of contact for clients/customers. Uses in-depth knowledge of client industry and/or business processes, deep knowledge of the product being sold and technical expertise to drive and increase adoption and utilization of company products/services. About the Role In this role you have the opportunity to apply your passion for customers, communication skills, persistence, and business acumen to directly contribute to the Company’s growth and success. The cross-functional nature of the role allows for the development of a deep understanding of all aspects of the business. You will be considered the lead customer liaison for strategic accounts. Develop a trusted advisor relationship with customer key stakeholders and executive sponsors to fully understand customer's business strategy, technical environment and measurements for success with Quarterly Business Reviews to continue alignment and highlight ongoing progress. Advocate for our customers with a focus on transformation, engagement, and experience. Build and develop customer specific success plans to oversee customer onboarding, adoption, and satisfaction across the portfolio to promote best practices and usage of Trellix products and solutions. Partner with Sales to help transition the account from Pre-Sales to Customer Success and identify expansion opportunities. Develop a comprehensive understanding of typical business and cyber security challenges faced by customers whilst demonstrating the fundamental capability of our technology, driving feature adoption to maximize time to value and return on investment. Support and coordinate escalations of deployment or customer productivity blocking issues, and coordinate related activities with Sales, R&D and CS Engineering. Identify risks to the customer achieving their desired outcomes and stated business goals, working with account teams and cross-functional groups on risk mitigation or escalate as needed. About You 8+ years of customer engagement and account management experience in a Cybersecurity/Saa S solutions company and/or an enterprise software industry a plus. Strong customer orientation, ability to manage complex projects and conflicting requirements. Outstanding communication skills and ability to collaborate cross-functionally. You have an enthusiastic and dedicated approach to connect customers with an understanding of their needs and ensuring they understand and realize the full value of our products and services. Ability to build and maintain highly valuable and outcome-based relationships with a diverse customer account base. Company Benefits and Perks We work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees. Retirement Plans Medical, Dental and Vision Coverage Paid Time Off Paid Parental Leave Support for Community Involvement We're serious about our commitment to diversity which is why we prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status. #J-18808-Ljbffr
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Executive, customer service
3 weeks ago
Singapore Customer Labs Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert This position will be responsible for overseeing the Customer Service Counters to ensure smooth running of the daily operations and managing the team of Customer Service Officers to provide excellent service. Conduct daily briefings to the Customer Service...
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Customer Success Manager
2 weeks ago
Singapore DIGIFY PTE. LTD. Full timeRoles & ResponsibilitiesAs a Customer Success Manager at Digify, you will play a key role in onboarding, engaging, growing, and retaining customers. This dynamic role involves demonstrating our product, educating customers to drive adoption, nurturing them for expansion opportunities and retaining the customers satisfaction. Your primary focus will be on...
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Customer Success Manager
7 days ago
Singapore DIGIFY PTE. LTD. Full timeRoles & ResponsibilitiesAs a Customer Success Manager at Digify, you will play a key role in onboarding, engaging, growing, and retaining customers. This dynamic role involves demonstrating our product, educating customers to drive adoption, nurturing them for expansion opportunities and retaining the customers satisfaction. Your primary focus will be on...
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Customer Success Manager
1 day ago
Singapore PROS TECHNOLOGY (SG) PTE. LTD. Full timeRoles & ResponsibilitiesPerformance of Duties1.1 The Employee shall serve the Company as Customer Success Manager or such other role as the Company may require from time to time having regard to the needs of the business and the Employee’s skills, qualifications, and experience.1.2 The Employee shall perform the following duties, including but not limited...
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Customer Success Manager
3 days ago
Singapore PROS TECHNOLOGY (SG) PTE. LTD. Full timeRoles & ResponsibilitiesPerformance of Duties1.1 The Employee shall serve the Company as Customer Success Manager or such other role as the Company may require from time to time having regard to the needs of the business and the Employee’s skills, qualifications, and experience.1.2 The Employee shall perform the following duties, including but not limited...
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Customer success manager
1 month ago
Singapore Shield Financial Compliance Full timeShield is a global startup, with offices in TLV, NYC, LDN, and LIS. We’re rapidly growing and looking for another important piece of the puzzle. Is it you?As a Customer Success Manager, you will be a trusted advisor of Shield’s customers and help them achieve maximum value from Shield’s platform. You will share new product releases or content relevant...
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Customer success manager
3 weeks ago
Singapore CleverTap Full timeAbout the Role: As a Customer Success Manager, you will be responsible for providing complete support to the customers for Clever Tap on value realization, solution engineering, and product adoption with the customer's system, retain and grow Clever Tap business by effective customer success management. What will you do: Drive the product adoption to...
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Customer success manager
2 months ago
Singapore Cymulate Inc. Full timeWhat you will do:Serve as the primary contact liaison for technical questions or escalations, collaborating with Support, Product Management, and other relevant teams.Help customers develop success plans, outlining critical goals and key performance indicators, and provide guidance in achieving these objectives. Measure customers’ achievement of these key...
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Customer success manager
1 month ago
Singapore CleverTap Full timeAbout the Role: As a Customer Success Manager, you will be responsible for providing complete support to the customers for Clever Tap on value realization, solution engineering, and product adoption with the customer's system, retain and grow Clever Tap business by effective customer success management. What will you do: Drive the product adoption to...
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Customer success manager
1 month ago
Singapore X0PA AI Pte Ltd Full timeCustomer Success Manager X0 PA AI is an Artificial Intelligence Software as a Service (Saa S) start-up that aims to digitally transform the hiring process. We aim to save companies significant time and cost in hiring while achieving the highest level of objectivity, ultimately enhancing retention, loyalty and person to job and organization fit. Through our...
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Customer success manager
1 month ago
Singapore X0PA AI Pte Ltd Full timeCustomer Success ManagerX0 PA AI is an Artificial Intelligence Software as a Service (Saa S) start-up that aims to digitally transform the hiring process. We aim to save companies significant time and cost in hiring while achieving the highest level of objectivity, ultimately enhancing retention, loyalty and person to job and organization fit. Through our...
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Customer success manager
1 month ago
Singapore Darktrace Full timeDarktrace Darktrace AI interrupts in-progress cyber-attacks in seconds, including ransomware, email phishing, and threats to cloud environments and critical infrastructure. Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world...
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Customer success manager
2 weeks ago
Singapore X0PA AI Pte Ltd Full timeCustomer Success Manager X0 PA AI is an Artificial Intelligence Software as a Service (Saa S) start-up that aims to digitally transform the hiring process. We aim to save companies significant time and cost in hiring while achieving the highest level of objectivity, ultimately enhancing retention, loyalty and person to job and organization fit. Through our...
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Customer success manager
1 month ago
Singapore Darktrace Full timeDarktraceDarktrace AI interrupts in-progress cyber-attacks in seconds, including ransomware, email phishing, and threats to cloud environments and critical infrastructure. Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world...
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Customer success manager
1 month ago
Singapore EngageRocket Full timeDescription Engage Rocket is hiring a Customer Success Manager to delight our customers, helping them to use our software to build great workplaces with amazing leaders. Are you looking to join a high performing technology start-up and build a career in Saa S? Do you want to work with a ground-breaking new product destined to revolutionise leadership and...
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Customer Success Manager
2 weeks ago
Singapore THE SUPREME HR ADVISORY PTE. LTD. Full timeEstimated Salary: SGD 60,000 - SGD 80,000 per annumAbout The RoleThe Supreme HR Advisory Pte. Ltd. is seeking an experienced Customer Success Manager to join our team in Singapore.Job DescriptionWe are looking for a skilled and results-driven individual who can develop new partnerships and maintain relationships with existing partners in the Home Appliances...
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Customer success manager
1 month ago
Singapore Fitch Group, Inc. Full timeCustomer Success Manager Requisition ID: 46916 Business Unit: Fitch Solutions Category: Customer Success Location: Singapore, SG Date Posted: Aug 7, 2024 At Fitch, we have an open culture where employees are able to exchange ideas and perspectives, throughout the organization, irrespective of their seniority. Your voice will be heard allowing you to have a...
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Customer Success Manager
6 days ago
Singapore V V TECHNOLOGY PTE. LTD. Full timeRoles & ResponsibilitiesJob Description· Serve as the primary contact point for customer needs and requirements.· Provide onboarding support for new customers, helping them better understand and use the product to enhance satisfaction and retention.· Demonstrate a proactive problem-solving mindset, addressing customer issues promptly and effectively.·...
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Customer Success Manager
3 weeks ago
Singapore V V TECHNOLOGY PTE. LTD. Full timeRoles & ResponsibilitiesJob Description· Serve as the primary contact point for customer needs and requirements.· Provide onboarding support for new customers, helping them better understand and use the product to enhance satisfaction and retention.· Demonstrate a proactive problem-solving mindset, addressing customer issues promptly and effectively.·...
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Customer success manager
1 day ago
Singapore Promapp Full timeAbout Nintex: At Nintex, we are transforming the way people work, everywhere. As the global standard for process intelligence and automation, we're trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex Platform to accelerate their...
