Customer success manager

4 weeks ago


Singapore X0PA AI Pte Ltd Full time

Customer Success Manager
X0 PA AI is an Artificial Intelligence Software as a Service (Saa S) start-up that aims to digitally transform the hiring process. We aim to save companies significant time and cost in hiring while achieving the highest level of objectivity, ultimately enhancing retention, loyalty and person to job and organization fit. Through our AI and Machine Learning capabilities, we are able to source, score and rank talent to identify the best talent for each organisation.
Brief overview of the role:
As a Customer Success Manager (CSM), you will act as a trusted advisor, managing all aspects of the customer lifecycle. You will be responsible for building strong relationships with customers, ensuring successful deployment of X0 PA AI’s platform and products while driving customer satisfaction and happiness. You will also manage the alignment of customers’ long-term goals with X0 PA AI’s products and services. This is a fantastic opportunity to work hands on with a high performing team in an AI based, innovative, fast-moving, funded start-up.
We are looking for candidates with the right attitude, drive & passion for customer success and we value that over any educational qualifications. If you are highly driven, looking to accelerate your career and grow in a high performing start-up environment, WE WANT YOU
Key Responsibilities:Managing the entire customer lifecycle (from deployment to product adoption)
Develop and maintain long-term relationships with stakeholders
Closely manage and nurture accounts
Propose development strategies for customers’ expanded usage of solutions
Sustain business growth and profitability by maximizing value
Minimize customer churn
Conduct on-boarding and product demonstrations for new and existing customers
Analyze customer account trends and liaise with internal stakeholders to ensure customer requirements are met and issues are addressed
Monthly reports to highlight customer successes and proposed recommendations
JOB REQUIREMENTSMinimum 2 years experience in a customer success role within a SAAS organization
Proven track record in servicing strategic and complex organizations
Strong project management experience, PMP certification a plus
Demonstrate account portfolio planning competency
Excellent verbal and written communication skills
Great interpersonal skills to liaise with key stakeholders, including VP/ C-level executives
Strong business acumen of the software industry
Passionate to work for a fast-paced start-up
Knowledge of a recruitment lifecycle will be an added advantage
Strong time management and prioritisation skills
Self-driven and are proactive in nature
SkillsJob Id:2556443
Job TypeFull-Time
QualificationBachelor's degree or equivalent
No.of Vacancies1
Internal CodeNOT SPECIFIED
CityNOT SPECIFIED
CountryNOT SPECIFIED
Work LocationNOT SPECIFIED
X0 PA Ai Pte. Ltd.
X0 PA is a people management Enterprise system that uses data analytics, machine learning and proprietary algorithms to produce data-driven, evidenced-based predictions for business leaders, managers, employees and candidates.#J-18808-Ljbffr



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