Customer success manager
4 days ago
As a Manager, Customer Success, you will hire and develop teams, coaching Customer Success Managers (CSMs) to success. This role impacts our customer experience and retention at scale, providing an opportunity to join a company that’s a leader in the space and see your contributions firsthand. At Datadog, we value our office culture—the relationships and collaboration it builds, and the creativity it inspires. We operate as a hybrid workplace to help our Datadogs create a work-life harmony that best fits them.What You’ll Do:Drive and influence the full renewal and expansion sales cycleServe as an advisor and role model for exemplary customer serviceBalance autonomy with effective communication upwardsAct as a regional/segment owner and escalation point for relevant mattersMotivate CSMs to foster customer relationships that build trust and achieve consistent revenue growthCollaborate cross-functionally to drive positive customer outcomes and solve complex challengesFocus on talent attraction, retention, and development to create high-performance teamsWho You Are:Experienced in Customer Success or Account Management, with 6+ years of experience preferred and at least 3 years in the Saa S space3+ years of experience leading a high-performing team of Customer Success ManagersA proven track record of success in negotiating contract terms and overcoming pricing objections for renewal and upsell opportunitiesFamiliar with the B2 B tech or subscription-based software spaceComfortable in a fast-paced, scaling environmentBenefits and Growth:Best-in-class onboardingSales training in MEDDIC and Command of the MessageAn inclusive company culture, with opportunities to join our Community GuildsIntra-departmental mentor and buddy program for networkingContinuous professional development, product training, and career pathingNew hire stock equity (RSU) and employee stock purchase plan (ESPP)Generous global benefits#J-18808-Ljbffr
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Customer Success Manager
3 weeks ago
Singapore ORANGE GUM PTE LTD Full timeSenior Customer Success ManagerOrange Gum PTE LTD is seeking a Senior Customer Success Manager to lead our customer success team in Asia. In this role, you will develop and execute a customer success strategy to ensure the adoption, expansion, and retention of our customers across the region.About the RoleDevelop and execute a customer success strategy to...
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Customer Success Manager
3 weeks ago
Singapore Zendesk Full timeCustomer Success Manager Job DescriptionWe are seeking a highly motivated and driven Customer Success Manager to join our team at Zendesk. In this role, you will be responsible for building and fostering strong relationships with our customers to minimize churn and contraction while driving expansion opportunities.As a Customer Success Manager, you will...
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Customer success manager
4 days ago
Singapore Shield Financial Compliance Full timeShield is a global startup, with offices in TLV, NYC, LDN, and LIS. We’re rapidly growing and looking for another important piece of the puzzle. Is it you?As a Customer Success Manager, you will be a trusted advisor of Shield’s customers, helping them achieve maximum value from the Shield’s platform. You will share new product releases or content...
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Customer Success Manager
3 weeks ago
Singapore ORIENTAL REMEDIES INCORPORATED (PRIVATE LIMITED) Full timeCustomer Success Manager Job Description The Customer Success Manager will be responsible for leading our customer success team, ensuring high service quality, and meeting service-level agreements (SLAs). Key responsibilities include:Directly manage and develop the Customer Success team, fostering a high-performance environment.Implement...
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Customer success manager
3 days ago
Singapore Shield Financial Compliance Full timeShield is a global startup, with offices in TLV, NYC, LDN, and LIS. We’re rapidly growing and looking for another important piece of the puzzle. Is it you?As a Customer Success Manager, you will be a trusted advisor of Shield’s customers and help them achieve maximum value from Shield’s platform. You will share new product releases or content relevant...
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Manager of Customer Success
4 weeks ago
Singapore ORANGE GUM PTE LTD Full timeRoles & ResponsibilitiesAbout UsOrange Gum, as part of the Soprano Design Group, has over 20 years of experience in the development and provision of world leading mobile messaging and wireless application infrastructure. With a vision to make mobile messaging relevant and valuable to business, Soprano Design has developed a wide range of enterprise ready...
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Customer success manager
1 week ago
Singapore Datadog Full timeAs a Manager, Customer Success, you will hire and develop teams, coaching Customer Success Managers (CSMs) to success. This role impacts our customer experience and retention at scale, providing an opportunity to join a company that’s a leader in the space and see your contributions firsthand. At Datadog, we value our office culture—the relationships...
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Manager, Customer Success
4 weeks ago
Singapore DDOG SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesWe’re looking for a Manager, Customer Success to hire, coach, and manage a team of Customer Success Managers. Your team is responsible for the customer relationship, renewals, and growth across our existing customer base. This is an opportunity to join a company that’s a leader in the space, and contribute impactful work.At...
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Customer success manager
3 weeks ago
Singapore Cymulate Inc. Full timeWhat you will do:Serve as the primary contact liaison for technical questions or escalations, collaborating with Support, Product Management, and other relevant teams.Help customers develop success plans, outlining critical goals and key performance indicators, and provide guidance in achieving these objectives. Measure customers’ achievement of these key...
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Customer success manager
2 days ago
Singapore CleverTap Full timeAbout the Role: As a Customer Success Manager, you will be responsible for providing complete support to the customers for Clever Tap on value realization, solution engineering, and product adoption with the customer's system, retain and grow Clever Tap business by effective customer success management. What will you do: Drive the product adoption to...
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Customer success manager
4 days ago
Singapore X0PA AI Pte Ltd Full timeCustomer Success Manager X0 PA AI is an Artificial Intelligence Software as a Service (Saa S) start-up that aims to digitally transform the hiring process. We aim to save companies significant time and cost in hiring while achieving the highest level of objectivity, ultimately enhancing retention, loyalty and person to job and organization fit. Through our...
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Customer success manager
4 days ago
Singapore X0PA AI Pte Ltd Full timeCustomer Success ManagerX0 PA AI is an Artificial Intelligence Software as a Service (Saa S) start-up that aims to digitally transform the hiring process. We aim to save companies significant time and cost in hiring while achieving the highest level of objectivity, ultimately enhancing retention, loyalty and person to job and organization fit. Through our...
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Customer success manager
1 week ago
Singapore Darktrace Full timeDarktrace Darktrace AI interrupts in-progress cyber-attacks in seconds, including ransomware, email phishing, and threats to cloud environments and critical infrastructure. Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world...
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Customer success manager
4 days ago
Singapore Darktrace Full timeDarktraceDarktrace AI interrupts in-progress cyber-attacks in seconds, including ransomware, email phishing, and threats to cloud environments and critical infrastructure. Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world...
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Customer success manager
2 days ago
Singapore EngageRocket Full timeDescription Engage Rocket is hiring a Customer Success Manager to delight our customers, helping them to use our software to build great workplaces with amazing leaders. Are you looking to join a high performing technology start-up and build a career in Saa S? Do you want to work with a ground-breaking new product destined to revolutionise leadership and...
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Customer Success Manager
1 month ago
Singapore PST Full timeJob Title: Customer Success ManagerAt PST, we are seeking a highly skilled and experienced Customer Success Manager to join our team. This is a unique opportunity to work with a leading company in the customs data and software industry.Key Responsibilities:Develop and Maintain Strong Relationships: Build and maintain strong relationships with key clients,...
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Customer success manager
1 week ago
Singapore Fitch Group, Inc. Full timeCustomer Success Manager Requisition ID: 46916 Business Unit: Fitch Solutions Category: Customer Success Location: Singapore, SG Date Posted: Aug 7, 2024 At Fitch, we have an open culture where employees are able to exchange ideas and perspectives, throughout the organization, irrespective of their seniority. Your voice will be heard allowing you to have a...
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Customer success manager
1 week ago
Singapore This Is An IT Support Group Full timeMake Your Mark Cymulate's Continuous Security Validation enables companies to challenge, assess and optimize their cyber-security posture against the evolving cyberthreat landscape, simply and continuously. With world-class clients like YMCA, Brinks, and Euro Next, we strive to bring the highest level of service to everything we do. Our team is made up...
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Customer success manager
4 days ago
Singapore Fitch Group, Inc. Full timeCustomer Success ManagerRequisition ID: 46916Business Unit: Fitch Solutions Category: Customer Success Location: Singapore, SG Date Posted: Aug 7, 2024At Fitch, we have an open culture where employees are able to exchange ideas and perspectives, throughout the organization, irrespective of their seniority. Your voice will be heard allowing you to have a...
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Customer success manager
3 days ago
Singapore This Is An IT Support Group Full timeMake Your MarkCymulate's Continuous Security Validation enables companies to challenge, assess and optimize their cyber-security posture against the evolving cyberthreat landscape, simply and continuously. With world-class clients like YMCA, Brinks, and Euro Next, we strive to bring the highest level of service to everything we do. Our team is made up...