Customer success manager
2 days ago
Job Description Serve as the primary contact point for customer needs and requirements. Provide onboarding support for new customers, helping them better understand and use the product to enhance satisfaction and retention. Demonstrate a proactive problem-solving mindset, addressing customer issues promptly and effectively. Build and maintain long-term customer relationships through regular follow-ups and communication, fostering customer loyalty. Collaborate closely with product development and sales teams to gather customer feedback, suggest product improvements, and continuously enhance products and services. Analyse customer usage data to identify renewal and expansion opportunities, drive value-added services, and promote product upgrades to maximize customer lifetime value. Job Requirements 3 years of experience in customer success management or customer support within the Saa S, Ed Tech, or OA system industries. Bachelor's degree or above, with a preference for majors in marketing, business management, information technology, or related fields. Proven experience in customer success management for Saa S products, with a solid understanding of Saa S customer needs and service models. Proactive, resourceful, and able to manage multiple tasks in a fast-paced environment. Strong communication and interpersonal skills, with the ability to clearly explain concepts and solutions. Detail-oriented with excellent organizational skills to manage documentation and client interactions effectively. Proficiency in English and Mandarin, enabling effective communication and collaboration with staff at the China branch. #J-18808-Ljbffr
-
Executive, customer service
1 week ago
Singapore Customer Labs Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert This position will be responsible for overseeing the Customer Service Counters to ensure smooth running of the daily operations and managing the team of Customer Service Officers to provide excellent service. Conduct daily briefings to the Customer Service...
-
Customer Success Manager
1 month ago
Singapore Zendesk Full timeCustomer Success Manager Job DescriptionWe are seeking a highly motivated and driven Customer Success Manager to join our team at Zendesk. In this role, you will be responsible for building and fostering strong relationships with our customers to minimize churn and contraction while driving expansion opportunities.As a Customer Success Manager, you will...
-
Customer success manager
3 weeks ago
Singapore Shield Financial Compliance Full timeShield is a global startup, with offices in TLV, NYC, LDN, and LIS. We’re rapidly growing and looking for another important piece of the puzzle. Is it you?As a Customer Success Manager, you will be a trusted advisor of Shield’s customers, helping them achieve maximum value from the Shield’s platform. You will share new product releases or content...
-
Customer Success Manager
13 hours ago
Singapore DIGIFY PTE. LTD. Full timeRoles & ResponsibilitiesAs a Customer Success Manager at Digify, you will play a key role in onboarding, engaging, growing, and retaining customers. This dynamic role involves demonstrating our product, educating customers to drive adoption, nurturing them for expansion opportunities and retaining the customers satisfaction. Your primary focus will be on...
-
Customer success manager
3 weeks ago
Singapore Datadog Full timeAs a Manager, Customer Success, you will hire and develop teams, coaching Customer Success Managers (CSMs) to success. This role impacts our customer experience and retention at scale, providing an opportunity to join a company that’s a leader in the space and see your contributions firsthand. At Datadog, we value our office culture—the relationships...
-
Customer success manager
3 weeks ago
Singapore Shield Financial Compliance Full timeShield is a global startup, with offices in TLV, NYC, LDN, and LIS. We’re rapidly growing and looking for another important piece of the puzzle. Is it you?As a Customer Success Manager, you will be a trusted advisor of Shield’s customers and help them achieve maximum value from Shield’s platform. You will share new product releases or content relevant...
-
Customer success manager
1 week ago
Singapore CleverTap Full timeAbout the Role: As a Customer Success Manager, you will be responsible for providing complete support to the customers for Clever Tap on value realization, solution engineering, and product adoption with the customer's system, retain and grow Clever Tap business by effective customer success management. What will you do: Drive the product adoption to...
-
Customer success manager
4 weeks ago
Singapore Datadog Full timeAs a Manager, Customer Success, you will hire and develop teams, coaching Customer Success Managers (CSMs) to success. This role impacts our customer experience and retention at scale, providing an opportunity to join a company that’s a leader in the space and see your contributions firsthand. At Datadog, we value our office culture—the relationships...
-
Customer success manager
1 month ago
Singapore Cymulate Inc. Full timeWhat you will do:Serve as the primary contact liaison for technical questions or escalations, collaborating with Support, Product Management, and other relevant teams.Help customers develop success plans, outlining critical goals and key performance indicators, and provide guidance in achieving these objectives. Measure customers’ achievement of these key...
-
Customer success manager
3 weeks ago
Singapore X0PA AI Pte Ltd Full timeCustomer Success Manager X0 PA AI is an Artificial Intelligence Software as a Service (Saa S) start-up that aims to digitally transform the hiring process. We aim to save companies significant time and cost in hiring while achieving the highest level of objectivity, ultimately enhancing retention, loyalty and person to job and organization fit. Through our...
-
Customer success manager
3 weeks ago
Singapore X0PA AI Pte Ltd Full timeCustomer Success ManagerX0 PA AI is an Artificial Intelligence Software as a Service (Saa S) start-up that aims to digitally transform the hiring process. We aim to save companies significant time and cost in hiring while achieving the highest level of objectivity, ultimately enhancing retention, loyalty and person to job and organization fit. Through our...
-
Customer success manager
3 weeks ago
Singapore CleverTap Full timeAbout the Role: As a Customer Success Manager, you will be responsible for providing complete support to the customers for Clever Tap on value realization, solution engineering, and product adoption with the customer's system, retain and grow Clever Tap business by effective customer success management. What will you do: Drive the product adoption to...
-
Customer success manager
4 weeks ago
Singapore Darktrace Full timeDarktrace Darktrace AI interrupts in-progress cyber-attacks in seconds, including ransomware, email phishing, and threats to cloud environments and critical infrastructure. Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world...
-
Customer success manager
2 days ago
Singapore X0PA AI Pte Ltd Full timeCustomer Success Manager X0 PA AI is an Artificial Intelligence Software as a Service (Saa S) start-up that aims to digitally transform the hiring process. We aim to save companies significant time and cost in hiring while achieving the highest level of objectivity, ultimately enhancing retention, loyalty and person to job and organization fit. Through our...
-
Customer success manager
3 weeks ago
Singapore Darktrace Full timeDarktraceDarktrace AI interrupts in-progress cyber-attacks in seconds, including ransomware, email phishing, and threats to cloud environments and critical infrastructure. Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world...
-
Customer success manager
3 weeks ago
Singapore EngageRocket Full timeDescription Engage Rocket is hiring a Customer Success Manager to delight our customers, helping them to use our software to build great workplaces with amazing leaders. Are you looking to join a high performing technology start-up and build a career in Saa S? Do you want to work with a ground-breaking new product destined to revolutionise leadership and...
-
Customer Success Manager
1 day ago
Singapore THE SUPREME HR ADVISORY PTE. LTD. Full timeEstimated Salary: SGD 60,000 - SGD 80,000 per annumAbout The RoleThe Supreme HR Advisory Pte. Ltd. is seeking an experienced Customer Success Manager to join our team in Singapore.Job DescriptionWe are looking for a skilled and results-driven individual who can develop new partnerships and maintain relationships with existing partners in the Home Appliances...
-
Customer Success Manager
1 week ago
Singapore V V TECHNOLOGY PTE. LTD. Full timeRoles & ResponsibilitiesJob Description· Serve as the primary contact point for customer needs and requirements.· Provide onboarding support for new customers, helping them better understand and use the product to enhance satisfaction and retention.· Demonstrate a proactive problem-solving mindset, addressing customer issues promptly and effectively.·...
-
Customer success manager
4 weeks ago
Singapore Fitch Group, Inc. Full timeCustomer Success Manager Requisition ID: 46916 Business Unit: Fitch Solutions Category: Customer Success Location: Singapore, SG Date Posted: Aug 7, 2024 At Fitch, we have an open culture where employees are able to exchange ideas and perspectives, throughout the organization, irrespective of their seniority. Your voice will be heard allowing you to have a...
-
Customer success manager
4 weeks ago
Singapore This Is An IT Support Group Full timeMake Your Mark Cymulate's Continuous Security Validation enables companies to challenge, assess and optimize their cyber-security posture against the evolving cyberthreat landscape, simply and continuously. With world-class clients like YMCA, Brinks, and Euro Next, we strive to bring the highest level of service to everything we do. Our team is made up...