Customer success manager

2 days ago


Singapore X0PA AI Pte Ltd Full time

Customer Success Manager X0 PA AI is an Artificial Intelligence Software as a Service (Saa S) start-up that aims to digitally transform the hiring process. We aim to save companies significant time and cost in hiring while achieving the highest level of objectivity, ultimately enhancing retention, loyalty and person to job and organization fit. Through our AI and Machine Learning capabilities, we are able to source, score and rank talent to identify the best talent for each organisation. Brief overview of the role: As a Customer Success Manager (CSM), you will act as a trusted advisor, managing all aspects of the customer lifecycle. You will be responsible for building strong relationships with customers, ensuring successful deployment of X0 PA AI’s platform and products while driving customer satisfaction and happiness. You will also manage the alignment of customers’ long-term goals with X0 PA AI’s products and services. This is a fantastic opportunity to work hands-on with a high performing team in an AI-based, innovative, fast-moving, funded start-up. We are looking for candidates with the right attitude, drive & passion for customer success and we value that over any educational qualifications. If you are highly driven, looking to accelerate your career and grow in a high performing start-up environment, WE WANT YOU Key Responsibilities: Managing the entire customer lifecycle (from deployment to product adoption) Develop and maintain long-term relationships with stakeholders Closely manage and nurture accounts Propose development strategies for customers’ expanded usage of solutions Sustain business growth and profitability by maximizing value Minimize customer churn Conduct on-boarding and product demonstrations for new and existing customers Analyze customer account trends and liaise with internal stakeholders to ensure customer requirements are met and issues are addressed Monthly reports to highlight customer successes and proposed recommendations What we offer? We are a bunch of fun-loving, self-motivated professionals. We offer an inclusive, diverse and motivated work environment with huge learning opportunities. In Singapore, we are located at JTC Launch Pad at One North which is a leading start-up hub in Asia and the world, a vibrant start-up ecosystem with opportunities to meet a lot of like-minded individuals. JOB REQUIREMENTS Minimum 2 years experience in a customer success role within a SAAS organization Proven track record in servicing strategic and complex organizations Strong project management experience, PMP certification a plus Demonstrate account portfolio planning competency Excellent verbal and written communication skills Great interpersonal skills to liaise with key stakeholders, including VP/ C-level executives Strong business acumen of the software industry Passionate to work for a fast-paced start-up Knowledge of a recruitment lifecycle will be an added advantage Strong time management and prioritisation skills Self-driven and proactive in nature Additional Information Job Id: 1980751 Job Type: Full-Time Qualification: Bachelor's degree or equivalent No. of Vacancies: 1 Internal Code: NOT SPECIFIED City: NOT SPECIFIED Country: Work Location: NOT SPECIFIED X0 PA Ai Pte. Ltd. is a people management Enterprise system that uses data analytics, machine learning and proprietary algorithms to produce data-driven, evidence-based predictions for business leaders, managers, employees and candidates. #J-18808-Ljbffr



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