Senior operations manager
2 weeks ago
Responsibilities: Global Team Management ● Lead and coordinate cross-functional teams both locally and internationally, ensuring alignment in operations, customer support, and deployment efforts. ● Provide guidance and support to overseas counterparts in managing robot operations, ensuring consistent service standards and operational efficiency across all regions. Deployment Planning and Execution ● Coordinate and plan the end-to-end deployment of robotics programs, ensuring alignment with customer requirements and timelines. ● Review deployment plans regularly, implementing improvements based on customer feedback and lessons learned from previous programs. ● Develop and implement a comprehensive post-deployment customer success strategy focused on achieving and exceeding SLA and customer satisfaction goals. ● Manage ongoing processes such as corrective maintenance, preventive maintenance, and customer support requests, ensuring continuous improvement in service delivery. Post Deployment Strategy and Customer Success ● Act as the primary point of contact for customer escalations, coordinating with Senior Field Service Engineers (FSEs) and technical support teams to resolve issues quickly and efficiently. ● Track performance and usage metrics of deployed robotics systems, identifying areas for proactive issue resolution, identifying trends or issues that require attention or escalation and improvement. ● Develop actionable insights from customer data to refine service delivery and enhance customer success strategies. Customer Relationship Management & Escalations ● Serve as the primary point of contact for customer escalations, working closely with Field Service Engineers (FSEs) and technical teams to resolve issues swiftly. ● Act as a bridge between the customer and internal teams, ensuring feedback is captured and incorporated into continuous improvement efforts. Performance Monitoring and Reporting ● Track and analyze performance data for Operational Robots, identifying usage patterns, trends, and potential areas for proactive issue resolution. ● Create and deliver detailed reports on performance metrics, customer satisfaction, and operational efficiency to senior management and key stakeholders. ● Leverage on data to develop actionable insights that refine service delivery strategies and enhance customer success outcomes. Requirements: ● Bachelor’s degree in Engineering, Business Management, or a related field. ● 5+ years of experience in a customer success or Program and Operations management role, ideally in the robotics, automation, or technology sectors. ● Excellent communication and interpersonal skills, with the ability to effectively collaborate across departments. ● Proven track record in managing complex programs and delivering high-quality results in a dynamic environment. ● Strong analytical skills with the ability to interpret data and develop insights. #J-18808-Ljbffr
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Senior sales manager
3 weeks ago
Singapore PARK Senior Villas Chandler Full timeWe are looking for Senior Sales Managers for our client in Singapore! Our Client is a leading technology events company, specializing in organizing and delivering world-class conferences, exhibitions, and networking events. Their mission is to connect industry professionals, innovators, and thought leaders, facilitating knowledge exchange and business...
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Senior sales manager
8 hours ago
Singapore PARK Senior Villas Chandler Full timeWe are looking for Senior Sales Managers for our client in Singapore!Our Client is a leading technology events company, specializing in organizing and delivering world-class conferences, exhibitions, and networking events. Their mission is to connect industry professionals, innovators, and thought leaders, facilitating knowledge exchange and business growth...
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Singapore MICRON SEMICONDUCTOR ASIA OPERATIONS PTE. LTD. Full timeJob Overview:This role is responsible for driving strategic engineering initiatives within the company's Global Assembly & Test network. As a Senior Strategic Programs Manager at Micron Semiconductor Asia Operations, you will collaborate with Technical Experts and Senior Leaders to develop and implement strategic programs aligned with the company's quality...
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Senior sap consultant
2 days ago
Singapore Lawton Senior Living Full timeWe are representing our client, a European IT Consultancy company, in searching for a Senior SAP MM to compliment their existing team.Responsibilities:Involvement in the full project cycle from Requirements Gathering, Gap Analysis, Design, Configuration, Development, Delivery, and Maintenance/Support of SAP MM modules.Develop functional specifications, and...
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Senior Social Worker
3 weeks ago
Singapore SASCO SENIOR CITIZENS' HOME Full timeJob Title: Senior Social WorkerAbout the Role:We are seeking a highly skilled and experienced Senior Social Worker to join our team at SASCO SENIOR CITIZENS' HOME. As a key member of our multidisciplinary team, you will be responsible for providing direct social work case management, counseling, and support to our clients and their families.Key...
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Senior Product Manager, Token Listing
1 month ago
Singapore Tampa Gardens Senior Living Full timeWho We Are At OKX, we believe our future is reshaped with technology. As one of the world's leading cryptocurrency spot and derivatives exchanges, OKX uses innovative blockchain technology to redefine the financial ecosystem. With millions of global users and an array of diverse and sophisticated products, solutions, and trading tools, we strive to...
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Senior Supply Chain Operations Manager
1 week ago
Singapore MICRON SEMICONDUCTOR ASIA OPERATIONS PTE. LTD. Full timeJob OverviewIn this challenging role at Micron Semiconductor Asia Operations PTE. LTD., you will lead the supply chain operations team in planning, managing, and optimizing the supply chain to meet business objectives.
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Singapore MICRON SEMICONDUCTOR ASIA OPERATIONS PTE. LTD. Full timeAbout the RoleWe are seeking an experienced Senior Manager to lead our Global Facilities and Subcontract category team at Micron Semiconductor Asia Operations PTE. LTD. The successful candidate will be responsible for establishing and executing category strategies to optimize cost, supply, and quality for assigned categories.Key Responsibilities:Develop and...
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Analyst - Real Estate
4 weeks ago
Singapore ACTIS MANAGER SINGAPORE PTE. LIMITED Full timeRoles & ResponsibilitiesPurpose of RoleWorking as a key member of the Actis Real Estate team and based in Singapore, this person will support the team on Actis South East Asia investments. The candidate will be working on screening of new investment ideas / strategies, and preliminary / final investment reviews of prospective investment opportunities for the...
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Senior media program manager
1 week ago
Singapore PROCTER & GAMBLE INTERNATIONAL OPERATIONS SA SINGAPORE BRANCH Full timeYour team This role reports to Senior Director of Media/e Com and will lead a multi-disciplinary IT team. How success looks like Drive Product Adoption, User Satisfaction and Business Value Creation Deliver Product Service Level and Support Experience Maintain Agility and Quality of Feature Releases Deliver Financial Forecast Accuracy and Compliance...
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Senior Manager, Module and Subcontract
1 week ago
Singapore MICRON SEMICONDUCTOR ASIA OPERATIONS PTE. LTD. Full timeRoles & ResponsibilitiesAs a Senior Manager of Global Facilities Module and Subcontract team, you will be responsible for establishing the category strategy and supplier relationships for assigned category.This Senior Manager role leads global category supplier managers. The team works on a dynamic portfolio of categories and sub-categories including various...
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Restaurant Operations Manager
3 weeks ago
Singapore A OPERATIONS PTE. LTD. Full timeRestaurant Supervisor RoleJob PurposeThe Restaurant Supervisor will work closely with the Restaurant Manager to ensure all restaurant operations are in line with company procedures, supervise team members, and ensure quality and hygiene standards are met.Key Responsibilities1. Collaborate with the Restaurant Manager to maintain high standards of food...
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Singapore DYSON OPERATIONS PTE. LTD. Full timeRoles & ResponsibilitiesJob OverviewWe are seeking an experienced Senior Manager / Manager to drive global revenue insights for Home or Audio and New Category, as well as Revenue Performance for the Americas or EMEA region. This is a matrix role which will have global oversight of the Category performance, as well as regional depth of P&L optimisation. This...
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Senior Commodity Sourcing Manager
1 week ago
Singapore MICRON SEMICONDUCTOR ASIA OPERATIONS PTE. LTD. Full timeJob Description:We are seeking a skilled Senior Commodity Sourcing Manager to join our team at Micron Semiconductor Asia Operations PTE. LTD.Estimated salary: SGD 80,000 - 120,000 per annum.About the Role:The successful candidate will be responsible for developing and implementing category strategies for managed commodities, ensuring best-in-class cost,...
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Senior Operations Manager
3 weeks ago
Singapore ICBC STANDARD BANK PLC SINGAPORE BRANCH Full timeJob Summary:As a Senior Analyst, FIC Post Trade Services, you will be responsible for the day-to-day functioning and performance of FIC Operations and Collateral Management tasks. The role requires strong leadership and management skills to deliver the strategy for Asia FIC Operations and ensure that processes within FIC Operations work effectively and...
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Operations Manager, Southeast Asia
3 weeks ago
Singapore TIDEWATER OFFSHORE OPERATIONS PTE. LTD. Full timeJob SummarySeeking an experienced Operations Manager to oversee the full spectrum of operations for the APAC region, ensuring the safe and efficient management of vessels under their control.Key ResponsibilitiesSupport the development of the company's strategy and work towards the company vision, goals, and values.Supervise the day-to-day operations of...
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Senior Operations Manager
4 weeks ago
Singapore United Overseas Bank Full timeJob SummaryAs a Senior Operations Manager at United Overseas Bank, you will be responsible for overseeing the day-to-day operations of the team, ensuring efficiency and adherence to established policies, procedures, and regulatory requirements. You will monitor key performance indicators (KPIs) and prepare regular reports for senior management. Your goal...
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Senior Operations Manager
5 days ago
Singapore Marina Bay Sands Full timeJob SummaryWe are seeking a highly experienced Senior Operations Manager to lead our team and drive excellence in all aspects of food and beverage operations at Marina Bay Sands.About the RoleThis is an exceptional opportunity for a seasoned professional to join our team and make a meaningful impact. As a Senior Operations Manager, you will be responsible...
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Senior Operations Manager
5 days ago
Singapore Marina Bay Sands Full timeJob DescriptionWe are seeking a highly skilled and experienced Senior Operations Manager to join our team at Marina Bay Sands. This is an exciting opportunity for a motivated individual to take on a leadership role in our Food and Beverage operations.
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Housekeeping Supervisor
3 weeks ago
Singapore SASCO SENIOR CITIZENS' HOME Full timeJob SummaryWe are seeking a highly skilled and experienced Housekeeping Supervisor to join our team at SASCO SENIOR CITIZENS' HOME. As a key member of our facilities maintenance team, you will be responsible for ensuring the cleanliness and maintenance of our buildings and grounds.Key ResponsibilitiesSupervise and coordinate the activities of the...