Senior Operations Manager

4 weeks ago


Singapore United Overseas Bank Full time
Job Summary

As a Senior Operations Manager at United Overseas Bank, you will be responsible for overseeing the day-to-day operations of the team, ensuring efficiency and adherence to established policies, procedures, and regulatory requirements. You will monitor key performance indicators (KPIs) and prepare regular reports for senior management. Your goal will be to ensure efficient and effective processes that support the overall goals and objectives of the bank.

Key Responsibilities
  • Oversee and optimize the day-to-day operations of the team to ensure efficiency and adherence to established policies, procedures, and regulatory requirements.
  • Monitor key performance indicators (KPIs) and prepare regular reports for senior management.
  • Ensure efficient and effective processes that support the overall goals and objectives.
  • Identify areas for process improvement and implement solutions.
  • Implement strategies to improve team productivity and performance.
  • Conduct coaching and performance appraisal sessions to identify opportunities and recognize positive behaviors.
  • Promote a supportive environment in which employees are encouraged to solve problems.
  • Manage escalations timely and perform service recovery when needed.
  • Proactively solve problems and provide timely resolution to ensure minimal impact to customer and employee satisfaction.
  • Provide on-the-job training and mentoring.
  • Involve in Department projects to ensure success.
  • Develop and implement initiatives to drive continuous improvement and innovation.
  • Coordinate with other departments to ensure seamless operations and effective communication.

Requirements
  • Bachelor's degree with 5 years of working experience in Remittance Operation.
  • Managerial experience leading a team.
  • Ability to manage a team and ensure SLA are met.
  • Proven leadership and team management skills.
  • Strong analytical and problem-solving abilities.
  • Excellent communication and interpersonal skills.
  • Proficiency in operations management software and tools.
  • Ability to work under pressure and meet tight deadlines.

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