Hotel Front Office Associate

2 weeks ago

Singapore MGH HOSPITALITY PTE. LTD. Full time
Roles & Responsibilities

Meet KINN, where our properties are more than just places to stay - they're sanctuaries designed for creating meaningful connections and cherished memories within a secure, inclusive, and peaceful environment. Our vision is to redefine hospitality as a comprehensive lifestyle experience, thoughtfully curated to everyone’s needs.


We are looking for Full-time Front Office Associate to serve as our guests’ main point of contact and manage all aspects of their accommodation. Serving as KINN’s ambassador, you will be instrumental in creating a pleasant and memorable stay for our guests, and to show them the full KINN experience.


Responsibilities

  • Perform check in and check out duties in accordance to the Hotel’s P&P Standards
  • Update guest information into Hotel PMS system
  • Filing of guest registration cards into Guest In House folders for check in guest
  • Filing and storage of guest registration cards for check out guests
  • Checking and charging of daily arrivals, guest in house and future bookings via Hotel PMS and various OTAs (Online Travel Agent) according to Hotel P&P standards
  • Checking of daily arrivals and departures, ensuring that rooms/capsules are blocked and prepared for guest arrivals
  • Perform checks on cleanliness of public areas and other guest areas such as dorms, guest toilets, public areas etc
  • Check pantries and topping up of pantry amenities
  • Preparing and sending of daily hotel reports to relevant parties nightly

Requirements

  • Independent and adaptable
  • Self-confident and makes an effort to be well-groomed and tidy
  • Excellent communication and organizational skills
  • Fluency in English is a must.
  • Previous work experience as a hotel front desk agent, receptionist or similar role is preferred, but will train the right person.
  • Commitment to work a 5 day work week including shifts and weekends.
  • Experience with property management and digital softwares such as CloudBeds or Opera will be a huge plus
  • Experience managing online travel agent websites such as Booking.com and Agoda work is an advantage

Tell employers what skills you have

Front Office
Service Orientation
Written English
Property Management
Housekeeping
Work Well Under Pressure
Online Travel
Adaptable
Transportation
Opera
Customer Service
Disposition
Bridge
Audit
Hospitality
Call Center

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