Guest Services Ambassador

1 month ago


Singapore CONCORDE HOTEL SINGAPORE Full time
Job Summary

We are seeking a highly skilled Guest Services Officer to join our team at Concorde Hotel Singapore. As a key member of our hospitality team, you will be responsible for providing exceptional guest experiences and ensuring seamless interactions with our guests.

Key Responsibilities
  • Deliver warm and personalized greetings to guests, setting the tone for a memorable stay.
  • Collaborate with other departments to coordinate guest requirements and ensure all queries are resolved efficiently.
  • Collect and verify guest information, including plans, preferences, and special requests, to tailor their experience.
  • Ensure accurate and timely input of guest details into our system.
  • Verify guest documents and correspondence for accuracy, ensuring a smooth check-in process.
  • Coordinate with resort management to confirm guest details and ensure a seamless experience.
Requirements
  • Strong team player with excellent interpersonal skills and a willingness to assist colleagues as needed.
  • Able to work flexible shifts, including weekends and public holidays.
  • Ability to stand for extended periods, ensuring excellent guest service.
What We Offer

As a Guest Services Officer at Concorde Hotel Singapore, you will have the opportunity to develop your skills and expertise in guest experience management, working with a dynamic and supportive team.



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