Customer Service Ambassador
4 hours ago
About the Role
We are seeking a highly skilled and enthusiastic individual to join our Operations Department as a Guest Experience & Retail Assistant. This role serves as the ambassador for the Science Centre and its group of attractions, ensuring smooth and profitable frontline operations including admission and ticketing procedures, guest and retail services, and exhibit operations.
Key Responsibilities
- Providing frontline services, including admission, ticketing, guest assistance, and retail services using electronic systems for sales
- Offering advice on products and services, assisting with exhibit interaction, and managing stock control and merchandise display
- Handling sales proceeds, daily account closing, and addressing Science-Centre related guest enquiries
- Applying digital technology to enhance the visitor experience, enforcing safety rules, and performing first-level service assistance and recovery
- Ensuring health and safety standards, escalating incidents, supporting emergency response procedures, and guiding interns/temporary staff
- Evaluating their performance and overseeing inventory, procurement, and sourcing/purchasing of supplies and equipment for the department's operations
Requirements
The ideal candidate should have good knowledge in Attractions, Retail Operations or Tourism Services. Those with relevant working experience in related Attractions or Retail operations will have added advantage.
You should have a strong service mindset and enjoy interacting with people. You must have a cheerful disposition, be organized and are meticulous with numbers. Due to the operational nature of the work, you must be able to maintain a flexible working schedule including evenings, weekends and public holidays.
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