Customer Service Ambassador
3 weeks ago
In our pursuit of excellence in the hospitality industry, we are seeking a skilled Customer Service Ambassador to join our team at Recruitpedia Pte. Ltd. As a key member of our Customer Service team, you will be responsible for delivering exceptional guest experiences, ensuring prompt and courteous service to our valued clients.
Key Responsibilities:
- Provide efficient and personalized service to guests, striving to meet their expectations and needs.
- Be well-versed in all room types, rates, and availability, and up-sell relevant services to enhance the guest experience.
- Address guest complaints promptly and professionally, escalating issues to a supervisor if necessary.
- Ensure the safety and security of guest rooms by following established emergency and fire procedures.
Requirements:
- Minimum O Level qualification.
- Previous experience in customer service, preferably in the hospitality industry.
- Ability to work rotating shifts and adapt to changing circumstances.
What We Offer:
We value our employees and provide a supportive work environment, opportunities for growth and development, and competitive remuneration packages.
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