Customer Service Ambassador

7 hours ago


Singapore RECRUITPEDIA PTE. LTD. Full time
Customer Service Role Overview

In our pursuit of excellence in the hospitality industry, we are seeking a skilled Customer Service Ambassador to join our team at Recruitpedia Pte. Ltd. As a key member of our Customer Service team, you will be responsible for delivering exceptional guest experiences, ensuring prompt and courteous service to our valued clients.

Key Responsibilities:
  • Provide efficient and personalized service to guests, striving to meet their expectations and needs.
  • Be well-versed in all room types, rates, and availability, and up-sell relevant services to enhance the guest experience.
  • Address guest complaints promptly and professionally, escalating issues to a supervisor if necessary.
  • Ensure the safety and security of guest rooms by following established emergency and fire procedures.

Requirements:
  • Minimum O Level qualification.
  • Previous experience in customer service, preferably in the hospitality industry.
  • Ability to work rotating shifts and adapt to changing circumstances.

What We Offer:
We value our employees and provide a supportive work environment, opportunities for growth and development, and competitive remuneration packages.

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