Customer Service Ambassador

19 hours ago


Singapore Marina Bay Sands Full time
Job Description:

We are seeking a Customer Service Ambassador to join our team at Marina Bay Sands.

About the Role:

The Customer Service Ambassador will be responsible for delivering exceptional service to loyalty guests, managing membership, and assisting with events and enrollment.

Key Responsibilities:
  • Provide excellent service to all Marina Bay Sands loyalty programme guests and assist them with their needs and requests.
  • Thoroughly understand the Marina Bay Sands loyalty programmes and respond to any enquiries regarding the programme information.
  • Manage the Loyalty Club Membership counters and assist with Sands Rewards Club and Sands LifeStyle membership enrollment.
  • Provide personalized service to all Paiza LifeStyle members.
  • Assist with Special Events and Promotions.
  • Work closely with stakeholders on guests' requests and feedback, and ensure that excellent guest satisfaction is achieved.
  • Ensure compliance to the organization's guidelines and regulations when carrying out work duties.
Requirements:
  • Secondary education preferred.
  • Prior experience in Hospitality or Customer Service will be advantageous.
  • No experience required as training will be provided.
Working Conditions:
  • Customer-focused, excellent team player and possess good problem-solving skills.
  • Proficient in Microsoft Windows, Word, and Excel.
  • Able to communicate effectively with both English and Mandarin-speaking guests.
  • Able to work on rotating shifts, public holidays, and weekends.

MARINA BAY SANDS OFFERS A COMPETITIVE SALARY OF SGD 45,000 PER ANNUM.



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