Customer Service Ambassador

2 weeks ago


Singapore RAFFLES Full time

Raffles is seeking a highly motivated and friendly Customer Service Ambassador to join our team. In this role, you will provide exceptional food and beverage service to guests, ensuring their experience is memorable and enjoyable.

Responsibilities:
  • Deliver outstanding customer service at all times, adhering to Raffles' high standards.
  • Greet and farewell guests in a warm and welcoming manner, building relationships and fostering loyalty.
  • Collaborate with colleagues to ensure seamless service delivery, supporting each other to meet guest expectations.
  • Take ownership of guests' belongings in the restaurant or bar, providing a safe and secure environment.
  • Demonstrate extensive knowledge of our menu offerings, including drinks and cocktails, to make informed recommendations and exceed guest expectations.
  • Take orders accurately and input them correctly into our Point of Sale system, ensuring timely and efficient service.
  • Anticipate guests' needs, verifying satisfaction with each course served and adjusting service accordingly.
  • Communicate effectively with colleagues and managers, using guests' names appropriately and relaying feedback and concerns.
  • Maintain a clean and organized workspace, adhering to health and safety standards and presenting a polished image.
Requirements:
  • Certificate or diploma in hospitality or related field, or minimum 6 months' hands-on experience in food service, similar operations style.
  • Retail or guest interaction experience.
  • Strong knowledge of food and beverages, with a personal interest or professional background.
  • Excellent interpersonal skills, able to communicate easily and openly with integrity.
  • Fluency in English, spoken and written.
  • Reliability, consistency, and a personal presentation that is clean and tidy.
  • Enthusiasm, energy, and the ability to work as part of a team.
  • Guest and people-oriented, creative, open-minded, flexible, and adaptable.
What We Offer:
  • A competitive salary of SGD $30,000 - $40,000 per annum, depending on experience.
  • A 5-day workweek, with duty meals provided.
  • Colleagues' discount and preferential room rates at Accor Hotels worldwide.
  • Flexible benefits, including dental, optical, vacation expenses, children's education, medical, and wellness benefits.
  • Comprehensive insurance coverage.
  • Local and overseas career development opportunities.
  • Holistic learning and development opportunities.

Raffles offers a dynamic and supportive work environment, with a strong focus on guest satisfaction and employee growth. If you are passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply.



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