Customer Service Ambassador
1 day ago
Job Overview
We are seeking a Customer Service Ambassador to join our team at Ascott International Management Pte Ltd. This role is responsible for ensuring seamless resident experiences through attentive and responsive service.
Key Responsibilities
- Deliver exceptional customer service by assisting residents with check-in and check-out procedures, attending to their queries, and providing recommendations on nearby amenities and services.
- Manage apartment access key cards, perform bookkeeping tasks, and make reservations as needed.
- Respond promptly to resident feedback, complaints, and messages, escalating issues to supervisors and managers when necessary.
- Contribute to the safekeeping of cash and residents' valuables and belongings.
Requirements
- Degree in Hospitality or related field preferred;
- Excellent communication and interpersonal skills;
- Ability to work independently and as part of a team;
- Familiarity with customer relationship management software an asset;
- Possession of a valid work permit (if applicable).
Benefits
- Estimated salary range: SGD 35,000 - 50,000 per annum;
- A comprehensive benefits package including medical coverage, training opportunities, and subsidized rates at Ascott serviced residences;
- Ongoing training and development support to enhance your skills and career growth prospects.
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