Guest Experience Ambassador
3 days ago
About the Role
We are seeking a dynamic and customer-focused individual to join our Operations Department as a Guest Experience & Retail Assistant. As a key ambassador for the Science Centre and its group of attractions, you will play a crucial role in ensuring smooth and profitable frontline operations, including admission and ticketing procedures, guest and retail services, and exhibit operations.
Key Responsibilities
- Provide exceptional frontline services, including admission, ticketing, guest assistance, and retail services using electronic systems for sales.
- Offer advice on products and services, assist with exhibit interaction, and manage stock control and merchandise display.
- Handle sales proceeds, daily account closing, and address Science-Centre related guest enquiries.
- Apply digital technology to enhance the visitor experience, enforce safety rules, and perform first-level service assistance and recovery.
- Ensure health and safety standards are maintained, escalate incidents, and support emergency response procedures.
- Guide interns/temporary staff, evaluate their performance, and oversee inventory, procurement, and sourcing/purchasing of supplies and equipment for the department's operations.
Requirements
- Good knowledge in Attractions, Retail Operations or Tourism Services.
- Relevant working experience in related Attractions or Retail operations is an added advantage.
- Strong service mindset and ability to interact with people.
- Cheerful disposition, organized, and meticulous with numbers.
- Ability to maintain a flexible working schedule, including evenings, weekends, and public holidays.
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