Guest Service Ambassador

3 weeks ago


Singapore Pan Pacific Orchard, Singapore Full time

Be part of an amazing team at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape.

The Guest Service Ambassador - Gym & Pool responds to guests enquiries first hand, and ensures that all their needs are well taken care of while they are at the Pool and/or Gym. Welcomes and greets all guests in a friendly and cheerful manner and creates a professional image when engaging with guests.

Our Expectations:

  • Assists guests on the usage of pool/gym towels and ensures that there are sufficient gym towels to be given out.
  • Ensures pool towels are nicely and neatly folded and displayed out
  • Ensures guests use facilities in a safe manner.
  • Deals with customers’ requests and complaints and provides vital information to Team Leader for the purpose of improving guests’ satisfaction.
  • Ensures all cabanas are well maintained – clean, well maintained, cushions neatly arranged.
  • Ensures pool deck is free from debris, food & drinks particles
  • Directs in-room-dining (IRD) associates to guests who had ordered food and drinks.
  • Helps to clear all food and beverage items for IRD to discard.
  • Ensures that the water and paper cones in the dispenser are refilled.
  • Assists guests on the usage of the gym equipment.
  • Assists to rack the weights back.

We are looking for a self-motivated Guest Service Ambassador with excellent interpersonal and communication skills. You should have the ability to adapt to ever changing requirements and needs of our guests.  If you have related work experience in the service industry, write in to have a chat with us

We are also dedicated to providing equal employment opportunities, including individuals with disabilities.



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