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Guest Service Ambassador

2 months ago

Singapore Pan Pacific Orchard, Singapore Full time

Be part of an amazing team of PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape.

As a Guest Service Ambassador for our club lounge, you'll play a crucial role in providing outstanding service during breakfast, afternoon tea, and evening cocktails, all while maintaining our high standards of guest satisfaction.

Our Expectations:

  • Assist in setting up and maintaining the Executive Lounge during breakfast buffet, afternoon tea, and evening cocktail hours.
  • Ensure that all foods and drinks are properly served while upholding cleanliness and sanitation standards.
  • Support in maintaining the Executive Lounge's cleanliness and organization.
  • Report any issues with lounge fixtures or equipment and follow up as necessary.
  • Help manage the requisition and stocking of F&B, administrative, and operating equipment/fixtures.
  • Handle guest feedback and requests with a focus on delivering exceptional guest experiences.
  • Maintain awareness of daily VIP and lobby movements.
  • Support guest check-ins and check-outs by confirming reservations, assigning rooms, issuing room keys, and processing payments.
  • Coordinate with Housekeeping to track room readiness for check-ins.
  • Assist with designated cashier and closing reports in the computer system.
  • Support the Club Manager and team members as required.

If you possess the relevant experience in the hospitality industry and possess a keen eye for detail in delivering high standards of guest satisfaction, we'd love to hear from you

We are also dedicated to providing equal employment opportunities, including individuals with disabilities.