Guest Service Ambassador
2 months ago
Position summary statement:
Guest Service Ambassador directly addresses the needs of all guests/customer and ensures an exceptional guest/customer experience. He/She is responsible in increasing overall guest’s stay experience. responsible meet and exceed guest expectations by providing efficient and courteous in accordance to Serviced Suites requirement.
Primary Responsibilities:
- Treating all guest with respect and handles rooms reservations or walk-in requests, registration processes or complains with professionalism, paying special attention to Long Staying Guest (LSG) and VIPS.
- To develop and maintain close business contact with the in-house guests to provide a positive impression.
- Handles all incoming calls from internal or external parties to address the needs of all guests. Ensures that every call received is attended to promptly and pleasantly, takes messages accurately and delivers all wake-up calls request timely in accordance with Pan Pacific guidelines as well as doing follow up call with LSG to obtain guest requirement during stay, feedback and special preferences.
- Ensure timely reply to any guest enquiries via websites and email enquiry
- Plan, organize, coordinate quarterly activities for guest and recommend ideas to enhance guest stay oT ensure all guests data are updated in PMS system.
- To be well equipped with Food and Beverage knowledge and skills to facilitate Pacific Lounge operations during breakfast and to always follow Food and Beverage Safety and Hygiene policies and procedures.
- To maintain the overall cleanliness of the Front Office, Lobby, Pacific Lounge and Living Room.
- Work closely with the team & other departments to ensure all information are shared promptly.
- Treating all guest with respect and handles rooms reservations or walk-in requests, registration processes or complains with professionalism.
- Performs Cashier-related function such as posting charges to guest as well as ensuring all transactions are well accounted for. To assume responsibility and accountability for the safekeeping and handling of the Front Office Cash Float.
- Develop the desired salesmanship skills to maximize on the room revenue and provide our guests with options. He/she must be knowledgeable to present pricing options/alternatives ti meet guests’ request.
- To be well versed in property’s standard procedures, current products, services, promotions, events, activities as well as operating hours of establishment. Ensuring that all Key Policies of this hotel are enforced and adhered to.
- To develop a working knowledge of Property Management System (PMS) to aid in the various job function.
- To prepare welcome folders and relevant materials for LSG guests and before the arrival.
- Handling all incoming calls from internal or external parties in a promptly and pleasantly manner.
- To continuously strive to meet Front office objective i.e. up-selling, guest preferences, Discovery Loyalty Programme etc.
- To ensure all vouchers, such as rebate, paid out’s, voided etc for the AGRM/OM has proper authorisation before submission to Finance department.
- To perform other duties assigned by the Management from time to time.
- To enforce and comply with Rules and Regulations stipulated in the Employee handbook and Workplace Safety and Health as well as to highlight any issues that may cause harm for both staff and guest.
Tell employers what skills you have
Front Office
Customer Service Oriented
Microsoft Office
Interpersonal Skills
Cashiering
Communication Skills
Administrative Support
Team Player
Hospitality
Customer Service Experience
-
Guest Service Ambassador
2 months ago
Singapore PARKROYAL SERVICED RESIDENCES PTE. LTD. Full timeRoles & ResponsibilitiesPosition summary statement:Guest Service Ambassador directly addresses the needs of all guests/customer and ensures an exceptional guest/customer experience. He/She is responsible in increasing overall guest’s stay experience. responsible meet and exceed guest expectations by providing efficient and courteous in accordance to...
-
Guest Service Ambassador
2 days ago
Singapore Ascott International Management Pte Ltd Full timeJob SummaryAs a Guest Service Ambassador at Ascott International Management Pte Ltd, you will play a key role in providing exceptional guest services to residents. Your primary responsibility will be to support the daily guest service operations, ensuring a pleasant and lasting atmosphere that enables residents' satisfaction and provides a sense of home away...
-
Guest Experience Ambassador
7 days ago
Singapore GRAND HYATT SINGAPORE Full timeRoles & ResponsibilitiesThe Guest Experience Ambassador will contribute to the smooth and efficient running of the Guest Experience team within the Rooms Division at GRAND HYATT SINGAPORE. Key responsibilities include providing exceptional customer service, assisting with daily shift operations, and collaborating with the Concierge and Belldesk...
-
Guest Experience Ambassador
1 week ago
Singapore Careers@Gov Full timeAbout the RoleWe are seeking a dynamic and customer-focused individual to join our Operations Department as a Guest Experience & Retail Assistant. As a key ambassador for the Science Centre and its group of attractions, you will play a crucial role in ensuring smooth and profitable frontline operations, including admission and ticketing procedures, guest and...
-
Guest Room Ambassador
2 months ago
Singapore PAN PACIFIC SERVICED SUITES BEACH ROAD Full timeRoles & ResponsibilitiesThe Guest Room Ambassador ensures the cleanliness and orderly presentation of assigned service apartments and maintains a positive overall impression of the hotel in accordance with the hotel’s procedures and standards.Primary Responsibilities Responsible for cleaning an allocated number of apartments set by the Guest Room Team...
-
Guest Services Ambassador
2 months ago
Singapore CONCORDE HOTEL SINGAPORE Full timeJob SummaryWe are seeking a highly skilled Guest Services Officer to join our team at Concorde Hotel Singapore. As a key member of our hospitality team, you will be responsible for providing exceptional guest experiences and ensuring seamless interactions with our guests.Key ResponsibilitiesDeliver warm and personalized greetings to guests, setting the tone...
-
Guest Service Officer
1 week ago
Singapore TPC HOTEL PTE. LTD. Full timeRoles & ResponsibilitiesJob Description: Maintain appropriate standards of conduct, dress, hygiene, uniform, appearance and posture throughout the department Meet and greet all guests on arrival. Welcome guests upon arrival and check-in according to established standard operating procedures. Provide information pertaining to the guest’s stay. Provide...
-
Customer Service Ambassador
7 days ago
Singapore RECRUITPEDIA PTE. LTD. Full timeCustomer Service Role OverviewIn our pursuit of excellence in the hospitality industry, we are seeking a skilled Customer Service Ambassador to join our team at Recruitpedia Pte. Ltd. As a key member of our Customer Service team, you will be responsible for delivering exceptional guest experiences, ensuring prompt and courteous service to our valued...
-
Guest Service Ambassador
2 days ago
Singapore Marina Bay Sands Full timeJob OverviewAs a Guest Service Agent at Marina Bay Sands, you will play a pivotal role in ensuring exceptional guest experiences.Key ResponsibilitiesOrganize and maintain uniform inventory, ensuring a seamless guest experience.Assist at the Wardrobe Counter, addressing queries and requests from team members and guests.Provide prompt responses to internal and...
-
Customer Service Ambassador
7 days ago
Singapore NUVE HOLDINGS PTE. LTD. Full timeJob SummaryAt NUVE HOLDINGS PTE. LTD., we are seeking an exceptional Customer Service Ambassador to join our team. As a key member of our front office, you will be responsible for delivering outstanding customer experiences and ensuring our guests feel valued and cared for throughout their stay. Key Responsibilities:• Perform check-ins and check-outs to...
-
Community Ambassador
1 week ago
Singapore Gold Living Property Pte Ltd Full timeAt Gold Living Property Pte Ltd, we are seeking a Community Ambassador to join our team. As a Community Ambassador, you will be responsible for creating an inclusive and collaborative community at lyf. Your day will start with checking in new guests, recommending must-visit places, and ending with having a cup of coffee or wine with guests in our social...
-
Pool Guest Service Ambassador
3 days ago
Singapore Marina Bay Sands Full timeJob ScopeAs a Pool Guest Service Agent at Marina Bay Sands, you will be part of the team operating one of the world's most iconic infinity pools. Your role will involve delivering exceptional guest service to ensure a luxurious experience for our guests, leaving them with unforgettable memories.Key ResponsibilitiesWarmly welcome and engage all guests...
-
Customer Service Ambassador
7 days ago
Singapore THE CRE8TIVE GROUP PTE. LTD. Full timeCustomer Service AmbassadorUnlock the art of exceptional customer service as a key member of THE CRE8TIVE GROUP PTE. LTD. team!Become the face of our company, delivering outstanding service to our guests Handle customer inquiries, complaints, and reservations with finesse Take wine sales and promotion to the next level Host our guests with warmth and...
-
Customer Service Ambassador
7 days ago
Singapore Careers@Gov Full timeAbout the RoleWe are seeking a highly skilled and enthusiastic individual to join our Operations Department as a Guest Experience & Retail Assistant. This role serves as the ambassador for the Science Centre and its group of attractions, ensuring smooth and profitable frontline operations including admission and ticketing procedures, guest and retail...
-
Hotel Ambassador
7 days ago
Singapore JEN SINGAPORE TANGLIN BY SHANGRI-LA Full timeAbout the RoleWe are seeking an exceptional Hotel Ambassador to join our team at JEN SINGAPORE TANGLIN BY SHANGRI-LA. As a Hotel Ambassador, you will be the face of our hotel, providing personalized service to our guests and ensuring their stay with us is nothing short of exceptional.Key ResponsibilitiesProvide exceptional guest service, ensuring every...
-
Customer Experience Ambassador
3 days ago
Singapore Mandai Wildlife Group Full timeMandai Wildlife Group is dedicated to providing unparalleled wildlife experiences. Job Summary:We are seeking a skilled Customer Experience Ambassador to join our team. As a Customer Experience Ambassador, you will be responsible for ensuring that our guests have an exceptional experience during their visit to our wildlife reserve.Assist in the day-to-day...
-
Customer Service Ambassador
7 days ago
Singapore ZZX MANAGEMENT PTE. LTD. Full timeAs a Customer Service Ambassador at ZZX MANAGEMENT PTE. LTD., you will be the first point of contact for our guests, providing a warm and welcoming experience from the moment they arrive. Your role will involve warmly welcoming guests, confirming reservations, and guiding them to their seats.Responsibilities will also include recording and managing phone or...
-
Room Attendant
2 months ago
Singapore UOL SOMERSET INVESTMENTS PTE. LTD. Full timeRoles & ResponsibilitiesPosition summary statement:The Guest Room Ambassador performs any combination of cleaning duties to maintain allapartments in a clean and orderly manner for occupancy.Primary Responsibilities: Responsible for cleaning an allocated number of apartments set by the Assistant Housekeeper according to working procedures. Clean bedrooms,...
-
Guest Relations Ambassador
7 days ago
Singapore LUX GOURMET PTE. LTD. Full timeGuest Relations Executive Job DescriptionLUX GOURMET PTE. LTD. seeks an exceptional Guest Relations Executive to join our team at Guoco Midtown Market. As a face of our restaurant, you will be responsible for ensuring that every guest feels welcomed and valued from the moment they step in.The ideal candidate will possess excellent communication and...
-
Guest Relations Ambassador
7 days ago
Singapore THE OTHER ROOM PTE. LTD. Full timeRole SummaryTHE OTHER ROOM PTE. LTD. seeks a highly skilled Guest Relations Executive to join our team. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that every guest feels welcome and valued. Key Responsibilities• Manage reservations and guest bookings through effective...