Service Ambassador
3 days ago
About the Role
We are seeking a Service Ambassador to deliver exceptional service to our loyalty guests at Marina Bay Sands. The ideal candidate will be responsible for managing membership, assisting with events and enrollment, and ensuring excellent guest satisfaction.
Key Responsibilities
- Provide personalized service to all loyalty programme guests, addressing their needs and requests in a timely manner.
- Thoroughly understand the Marina Bay Sands loyalty programmes and respond to any enquiries regarding the programme information.
- Manage the Loyalty Club Membership counters, assisting with Sands Rewards Club and Sands LifeStyle membership enrollment.
- Deliver exceptional service to all Paiza LifeStyle members, meeting their individual needs and preferences.
- Assist with Special Events and Promotions, ensuring seamless execution and exceeding guest expectations.
- Collaborate closely with stakeholders, including Retailers, Retail Concierage, Transportation, Front Office, Cage, Table Games, and other teams, to address guest requests and feedback.
- Maintain strict adherence to organizational guidelines and regulations while carrying out work duties.
- Perform additional tasks as required by management.
Requirements and Qualifications
- Secondary education preferred.
- Prior experience in Hospitality or Customer Service is advantageous, but training will be provided for the right candidate.
- Customer-focused, team-oriented, and possessing good problem-solving skills.
- Proficient in Microsoft Windows, Word, and Excel.
- Able to communicate effectively with both English and Mandarin-speaking guests.
- Able to work on rotating shifts, public holidays, and weekends.
About Us
Marina Bay Sands is committed to building a diverse, equitable, and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees adhere to and abide by all rules, regulations, policies, and procedures, including the rules of conduct and business ethics of the Company.
Compensation and Benefits
The estimated salary for this role is SGD 40,000 - 55,000 per annum, depending on experience. As a valued member of our team, you can expect a comprehensive benefits package, including medical insurance, retirement savings plan, and opportunities for professional growth and development.
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