Guest Relations Ambassador

3 weeks ago


Singapore THE OTHER ROOM PTE. LTD. Full time
Role Summary

THE OTHER ROOM PTE. LTD. seeks a highly skilled Guest Relations Executive to join our team. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that every guest feels welcome and valued.

Key Responsibilities

• Manage reservations and guest bookings through effective communication and coordination with our team members.
• Respond promptly to guest inquiries and requests, providing personalized service and attention to detail.
• Collaborate with our team to ensure that every guest receives a warm welcome and a fond farewell, making them feel valued and appreciated.
• Assist in building and maintaining a strong guest profile database to enhance our understanding of guest preferences and behaviors.

Requirements

• At least 1 year of working experience in the related field is required for this position.
• Excellent guest relations and service skills, with a strong focus on delivering exceptional customer experiences.
• Ability to handle guest requests, concerns, and feedback in a professional and courteous manner.
• Resourceful in managing ad-hoc requests and resolving challenges in a timely and efficient manner.
• Outgoing and friendly, with a strong sense of hospitality and a passion for delivering exceptional service.

What We Offer

• A dynamic and supportive work environment that encourages growth and development.
• Opportunities to work with a talented team of hospitality professionals who share a passion for delivering exceptional service.
• A competitive salary and benefits package that recognizes your value and contributions to our team.

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