Guest Relations Officer

2 months ago


Singapore MANDAI RESORTS PTE. LTD. Full time
Roles & Responsibilities

Main Duties and Responsibilities

Our Guest Relations Officers play a pivotal role in upholding Banyan Tree’s unparalleled standards of service and excellence. As our brand ambassadors, they will deliver our signature service to our guests, ensuring their stay is memorable, comfortable and exquisite.


Key Responsibilities


  • Guest Service Excellence: Ensure an exceptional experience for our guests by being one of the first points of contact for them. They will welcome guests upon arrival and provide a seamless check-in and check-out experience. Our Guest Relations Officers will assist in addressing guests’ inquiries in a prompt and professional manner
  • Concierge Services: As part of the role, our Guest Relations Officers will seek to understand our guests’ needs and offer them recommendations regarding dining, entertainment, transportation, and other guest needs. They will also advice on the various offerings in the Resort and the attractions.
  • Operations: Manage guest profiles, process payments, and handle various administrative tasks related to guest services. Prepare and maintain accurate records and reports as needed.

Job Requirements

  • Minimum of 3-5 years of experience in a similar capacity in a property of similar standing.
  • Professional Certificate/NiTEC in Hospitality Management, or a related field
  • Exceptional communication and interpersonal skills with the ability to engage effectively with guests.
  • Strong problem-solving abilities and attention to detail.

Tell employers what skills you have

Customer Service Oriented
Concierge Services
Entertainment
Housekeeping
Interpersonal Skills
Inventory
Composition
Property
Golf
Guest Relations
Hospitality Management
Attention to Detail
Transportation
Facility Maintenance
Service Excellence
Hospitality

  • Singapore LEAD GENERAL F&B MANAGEMENT CO. PTE. LTD. Full time

    Job Title: Guest Relations OfficerLEAD GENERAL F&B MANAGEMENT CO. PTE. LTD. is seeking a skilled Guest Relations Officer to join our team.Job Summary:We are looking for a friendly and efficient Guest Relations Officer to provide exceptional customer service to our guests. The successful candidate will be responsible for welcoming guests, leading them to...


  • Singapore LEAD GENERAL F&B MANAGEMENT CO. PTE. LTD. Full time

    Job Title: Guest Relations OfficerJob Summary:LEAD GENERAL F&B MANAGEMENT CO. PTE. LTD. is seeking a skilled Guest Relations Officer to join our team. As a key member of our front-of-house staff, you will be responsible for providing exceptional customer service and ensuring a seamless dining experience for our guests.Key Responsibilities:- Greet guests in a...


  • Singapore CUBE HOSPITALITY PTE. LTD. Full time

    Roles & ResponsibilitiesThe Guest Relations Officer / Executive is an important role at Cube to ensure a positive and rewarding experience for our guests. You will be responsible for developing relationships with guests, managing reservations, assisting guests' questions, and handling any issues that may arise during their stay.We are looking for motivated...


  • Singapore HOTEL NUVE PTE. LTD. Full time

    Roles & Responsibilities1. JOB DESCRIPTIONJob TitleGuest Relations ExecutiveJob Description & RequirementsJob SummaryResponsible in satisfying hotel guests’ needs through attending to their enquiries and providing solutions and good customer service.Duties and Responsibilities Performs check-ins and check-outs. Ensure all reservations are entered in...


  • Singapore AUREALIS SERVICED RESIDENCE PTE. LTD. Full time

    Roles & ResponsibilitiesYou are in charge of end to end of a guest stay experience, from marketing, sales, checking in and ensuring that guests have the best stay experience. You must be - independent- loyal- responsible- think of others before self- willing to work out of office hours occassionally to meet guests' needs- strong English writing and speaking...


  • Singapore HOTEL 1855 OPCO PTE. LTD. Full time

    Roles & ResponsibilitiesREPORTS TO: Hotel ManagerRESPONSIBILITIES: Greet guests upon arrival and provide a warm welcome, setting the tone for their stay. Assist guests with check-in and check-out procedures, ensuring efficiency and accuracy. Address guest inquiries, requests, and concerns promptly and professionally. Anticipate guests' needs and go above...


  • Singapore THE RITZ-CARLTON, MILLENIA SINGAPORE Full time

    Roles & ResponsibilitiesSupply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or...


  • Singapore BAES HOSPITALITY PTE. LTD. Full time

    Roles & Responsibilities Responsible for welcoming guests in a courteous and prompt manner and leading them to a prepared table in accordance with outlets' seating procedures. Be familiar with the menu, promotions, and service procedures. Provide full assistance to guests concerning general queries. Provide full assistance to incoming inquiries via email...


  • Singapore CARLTON CITY HOTEL (SINGAPORE) PTE. LTD. Full time

    Roles & ResponsibilitiesRoleThis role reports to the Duty Manager and is responsible for the operational efficiency and service delivery of the Front Office areas including Reception and the Club Lounge.Responsibilities1. Provide timely and professional check-in/check-out services in accordance with established and standards.2. Responsible for the smooth...


  • Singapore CONCEPT SHARED SERVICES PTE. LTD. Full time

    Roles & ResponsibilitiesPart Time position 3 to 4 daysWorking Hours 6 pm to 130 amStaying in East (Tampines/ Pasir Ris)Key Responsibilities: Increase guest spending and drive revenue growth by upselling premium services such as bottle service, VIP packages, and event promotions. Attract new customers through social networking, referrals, and proactive...


  • Singapore HOTEL NUVE HERITAGE PTE. LTD. Full time

    Roles & ResponsibilitiesAs a Senior Guest Relations Officer at HOTEL NUVE HERITAGE PTE. LTD., you will be responsible for ensuring that our guests have an exceptional experience during their stay with us. This includes attending to their enquiries, providing solutions to their problems, and delivering top-notch customer service.Key Responsibilities:Perform...


  • Singapore UE PARK AVENUE INTERNATIONAL PTE. LTD. Full time

    Roles & ResponsibilitiesBeing at the frontline, the Guest Relations Officer is the first contact point when a guest check-in at a hotel. He/She will deliver exceptional guests' experience and manage guests professionally to promote positive impression.Responsibilities Ensure checking-in and out is done promptly and efficiently in accordance to the procedure...


  • Singapore CAN CARLITOS PTE. LTD. Full time

    Roles & ResponsibilitiesThe Guest Relations Executive is responsible for welcoming guests and managing reservations, addresses inquiries and complaints, and fosters positive guest experiences.Job Responsibilities Manage guest relations desk to ensure guest comfort and satisfaction during their visit. Aid guests with reservations via email, phone, and our...


  • Singapore HOTEL NUVE HERITAGE PTE. LTD. Full time

    Roles & ResponsibilitiesJob SummaryResponsible in satisfying hotel guests’ needs through attending to their enquiries and providing solutions and good customer service.Duties and Responsibilities Performs check-ins and check-outs. Ensure all reservations are entered in timely and accurate manner. Handles guests enquires and complaints. Attend to...


  • Singapore SINGAPORE MARRIOTT TANG PLAZA HOTEL Full time

    Roles & ResponsibilitiesJOB SUMMARYWork closely with the Duty Managers (DM) to ensure daily operations in Front Office are run smoothly. Ensure all the areas in Front Office are covered by sufficient manpower at all times. Assist to oversee and train all Front Office associates to ensure consistency of service rendered to all guests.JOB DESCRIPTION Monitor...


  • Singapore HOTEL 1855 OPCO PTE. LTD. Full time

    REPORTS TO: Hotel ManagerRESPONSIBILITIES:Greet guests upon arrival and provide a warm welcome, setting the tone for their stay. Assist guests with check-in and check-out procedures, ensuring efficiency and accuracy. Address guest inquiries, requests, and concerns promptly and professionally. Anticipate guests' needs and go above and...


  • Singapore FOUR SEASONS HOTEL SINGAPORE Full time

    Roles & ResponsibilitiesAbout Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment...


  • Singapore THE FULLERTON HOTEL Full time

    Roles & ResponsibilitiesJob Description: Welcome guests upon arrival and check-in according to establish standards and procedures. To provide courteous and efficient service and if possible to comply with each and every guest request. Check out guests courteously and accurately. Take ownership of problems, handle guest complaints promptly according to...


  • Singapore 50RAFFLESPLACE PRIVATE LIMITED Full time

    Roles & ResponsibilitiesResponsibilities: Providing excellent wait service to ensure satisfaction. Greet customer the before and after. Assist customers with seating arrangements. Offer menu recommendations upon request. Up-sell additional products when appropriate.. Meet with restaurant staff to review daily specials, changes on the menu and service...


  • Singapore TIPSY COLLECTIVE SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesTipsy Collective is a multi-concept holding group led by a team of passionate individuals who seek to present hospitality uniquely through a series of thoughtful concepts. Crafting experiences is what drives us at Tipsy Collective, we do so with carefully curated elements through Live Entertainment, Gourmet Food and Premium Drinks....