Guest Relations Officer

4 weeks ago


Singapore UE PARK AVENUE INTERNATIONAL PTE. LTD. Full time
Roles & Responsibilities

Being at the frontline, the Guest Relations Officer is the first contact point when a guest check-in at a hotel. He/She will deliver exceptional guests' experience and manage guests professionally to promote positive impression.


Responsibilities

  • Ensure checking-in and out is done promptly and efficiently in accordance to the procedure of the Hotel
  • Give a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standards
  • Interact and attend to guest’s enquires
  • Handle cashiering duties
  • Maintain the filing system and required reports
  • Handle guest reservation using Opera system
  • Provide information about amenities, major attractions and hotel services.
  • Anticipate guest needs and build rapport with customers.
  • Ensure the safety, security and loss control policies and procedures are compiled with at the front counter and back office area.

Requirements

  • People orientated with excellent customer service skill
  • Communication skills (written/verbal)
  • Proficient in OPERA will be added advantage
  • Able to perform rotating shift, PH and weekends

Tell employers what skills you have

service oriented
Teamwork
Interpersonal Skills
Policy
cashiering duties
Problem Solving
Communication Skills
filing system
Telephone Skills
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