Guest Relations Officer
2 months ago
REPORTS TO: Hotel Manager
RESPONSIBILITIES:
- Greet guests upon arrival and provide a warm welcome, setting the tone for their stay.
- Assist guests with check-in and check-out procedures, ensuring efficiency and accuracy.
- Address guest inquiries, requests, and concerns promptly and professionally.
- Anticipate guests' needs and go above and beyond to exceed their expectations.
- Coordinate with other hotel departments to ensure seamless guest experiences.
- Maintain a positive attitude and uphold the highest standards of hospitality at all times.
REQUIREMENTS:
- Previous experience in a customer service or hospitality role is preferred.
- Excellent communication and interpersonal skills.
- Strong attention to detail and organizational abilities.
- Ability to multitask and thrive in a fast-paced environment.
- A passion for delivering exceptional service and creating memorable guest experiences.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
WHY JOIN US:
- Be part of a young and fun team dedicated to delivering outstanding hospitality.
- Opportunity for growth and advancement within the company.
- Enjoy a supportive work environment where your contributions are valued and recognized.
- Experience the excitement of working in a boutique hotel setting with unique challenges and rewards.
Tell employers what skills you have
Front Office
Ability to Multitask
Excellent Communication Skills
Microsoft Office
Strong Attention To Detail
Quality Assurance
Housekeeping
Interpersonal Skills
Inventory
passionate
Hospitality Industry
Efficiency
Organizational Skills
Customer Service
Maintaining a Positive Attitude
Work in a Fast Paced Environment
Team Work
Able To Work Independently
Hospitality
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