Guest Relations Executive

6 months ago

Singapore FOUR SEASONS HOTEL SINGAPORE Full time
Roles & Responsibilities

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A luxury hotel in Singapore that escapes into a quiet garden enclave in the heart of the city – steps from Orchard Road shops and entertainment, and just minutes from the financial district. Enter a world that is intimate and exclusive, yet complete in every way, with award-winning dining and 24-hour fitness center. A warm, residential ambience showcases over 1,500 Asian art pieces, and thoughtful Four Seasons care elevates every moment.


About the role

Guest Relations Executive, Front Office

The Guest Relations Executive is an essential part of the Front Office Team. Welcoming guests to the property, providing an exceptional guest experience at check-in, during the guest’s stay, and on departure. This role works to achieve the highest level of guest satisfaction during their arrival and departure, plus responding to a wide variety of guest requests, assessing guest needs, adding personal recommendations, and aligning with Four Seasons service standards.

What you will do:

  • Welcome guests upon arrival and departure according to Four Seasons’ standards and procedures.
  • Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
  • Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, major city attractions and events, etc.
  • Responds to all guest requests in an accurate and timely manner.
  • Resolves guest complaints, and finds opportunities to recognize and personalize the service experience for all guests.
  • Reports to the Duty Manager for further follow-up when necessary.

What you bring

  • Open to entry-level candidates with Diploma in Hospitality or its equivalent
  • One (1) year of relevant experience within Four Seasons (or a top luxury group) is considered an asset
  • Good organisational skills, ability to prioritize workload and handle pressure
  • Pleasant disposition with strong interpersonal and communication skills
  • Knowledge of Opera System would be an added advantage
  • Curiosity and interest in the luxury market; Guest-centricity and understanding the importance of guest preferences
  • Kindly note that due to work visa restrictions, the position is open to Singaporeans only

What we offer:

With a culture built on mutual respect, a growing world of opportunities and an environment that supports the personal drive for excellence, a Four Seasons career can be exceptionally rewarding.

  • Career growth opportunities
  • Unique strong culture
  • Best-in-industry training
  • Complimentary stays at Four Seasons properties (based on availability), with discounted meals
  • Paid holidays/vacation
  • Dental and medical/life insurance
  • Employee service awards/Birthday Gift
  • Annual employee party/social and sporting events
  • Complimentary meals in dedicated employee restaurant

Schedule & Hours:

This position requires a person with a flexible schedule and the ability to work on a rotating shift basis, including overnight shifts, weekends, and public holidays.


Tell employers what skills you have

Front Office
Guest Relations
Pressure
Opera
Cashiering
Communication Skills
Customer Service
Disposition
Ability to Prioritize
Hospitality

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