Guest Relations Executive

2 weeks ago


Singapore FOC SENTOSA PTE. LTD. Full time
Roles & Responsibilities

BENEFITS:

  • Outlet monthly sales incentive
  • 5 Days work per week
  • 44 hours weekly (OT & Off in lieu compensation)
  • Staff Meals provided
  • Transport from Vivo MRT to FOC Sentosa directly in and out daily
  • Referral Fee (Up to $3000/-) *
  • Uniform provided
  • Career Growth Opportunities
  • Employee discount of 25%
  • Birthday treat for 2pax (Worth up to $150)
  • Leave Benefits
  • Medical Benefits


RESPONSIBILITIES AND MEANS:

· Maintain a charming and groomed appearance as we greet our guests during their entrance to our venue

· Managing Reservations, walk ins & Event bookings below 40 guests

· Knowledge of the offers provided by the venue is required, such as Food, Beverage, Seating Options and Promotions

· Knowledge of Reservation Flow; Consumer View, Booking Platforms, Booking Processes

· Knowledge of Reservations/ Events Policies

· Monitor daily bookings and ensure assigned tables are prepared prior to their arrival

· Ensure that all requests are properly noted on reservation lists and followed up with

· Showing guests to their assigned tables

· Provide menu and announce server’s name

· As a member of the Front Desk, you will also be required to keep informative with the abouts in Sentosa; Ongoing and upcoming Events. Transport timings and methods. Directions and Map of Sentosa etc

· Know the profile of your guests before shift to anticipate and have a sense of who is visiting the Restaurant. Ensure all reservation requests and VIPs of the day are communicated to the respective service captains

· Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services

· Maintain constant awareness of operations and reservations on site

· In this role, you will be responsible for anticipating upcoming reservations, turnovers, and ensuring that walk-ins and last minute reservations are handled in a timely manner in each of the respective seating areas based upon turnovers, peak periods, and the current manpower availability to assure smooth operation flow

· Maintain efficiency in response; Phone Calls, Email Enquiries, Whatsapp Enquiries

· Constantly updated with incoming Reviews; appraise and bring up to the Team on Positive and Negative Reviews. Address customer complaints and escalate to the Guest Relations Manager

· Cashier duties; completing transactions, opening and closing cashier duties

· Data Reporting; updating of sales report


Tell employers what skills you have

Front Office
Microsoft Excel
Restaurants
Interpersonal Skills
Guest Relations
customer friendly approach
events bookings
customer friendly
Cashiering
Customer Service
Hospitality

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