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Guest Service Ambassador

2 months ago

Singapore Pan Pacific Orchard, Singapore Full time

Be part of the amazing team at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape and grow your hospitality career with us

The Guest Service Ambassador plays a primary role in ensuring a positive arrival and departure experience for all guests. Reception tasks and duties includes checking in and out and providing assistance to guests.

Our Expectations:

  • Provide an efficient reception experience for guests, including check-in, check-out and complete audit procedures.
  • Demonstrate an updated knowledge of hotel room categories, room rates, packages, promotions, surrounding events and other general product knowledge.
  • Use the correct procedure regarding the acceptance of foreign currencies, credit cards and cash.
  • Process guest credit at check-in and check-out.
  • Identify and record special billing instructions and act accordingly.
  • Ensure that the Guest Service Team Leader on duty are kept fully aware of any relevant feedback from guests and/or other departments.
  • Communicate any special requests by guests to the appropriate department, or otherwise seek the assistance and guidance from the Guest Service Team Leader or Duty Manager.
  • Communicate any positive and negative guest comments to the Guest Services Team Leader or Duty Manager.
  • Inform the Guest Service Team Leader, Duty Manager and concerned departments about any potential credit risks.
  • Report all incidents regarding Health & Safety, injury or damage to the Guest Service Team Leader, Duty Manager and Security Manager in accordance with the Standard Operating Procedures to ensure the safety of all guests at all times.

We are looking for a self-motivated Guest Service Ambassador with the ability to anticipate the needs of the guest with excellent communication skills. If you have at least two years of related experience in write in to have a chat with us

We are also dedicated to providing equal employment opportunities, including individuals with disabilities.