Guest Services Representative

3 days ago


Singapore DAISHO DEVELOPMENT SINGAPORE PTE LTD Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Services Representative to join our team at DAISHO DEVELOPMENT SINGAPORE PTE LTD. As a Guest Services Representative, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a seamless experience for our visitors.

Key Responsibilities
  • Guest Communication: Respond to guest inquiries, resolve issues, and provide information about hotel amenities and services.
  • Front Desk Operations: Manage front desk operations, including check-in, check-out, and room assignments.
  • Customer Service: Provide exceptional customer service, ensuring that all guests feel welcome and valued.
  • Problem-Solving: Resolve guest complaints and issues in a professional and courteous manner.
  • Team Collaboration: Work closely with other departments to ensure seamless guest experience.
Requirements
  • Excellent Communication Skills: Possess excellent verbal and written communication skills.
  • Customer Service Experience: Have previous experience in customer-facing roles, preferably in the hospitality industry.
  • Problem-Solving Skills: Be able to think critically and resolve problems in a timely and effective manner.
  • Team Player: Be able to work collaboratively as part of a team.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and professional development.
  • Collaborative Work Environment: A collaborative and supportive work environment.


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