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Customer Service Representative

2 months ago

Singapore CONCORDE HOTEL SINGAPORE Full time
Job Summary

We are seeking a highly skilled and detail-focused Customer Service Representative to join our team at Concorde Hotel Singapore. As a key member of our customer service team, you will be responsible for providing exceptional service to our guests and ensuring that their needs are met in a timely and efficient manner.

Key Responsibilities:
  • Answer and Transfer Calls: Respond to incoming calls in a polite and professional manner, and transfer calls to the relevant department or team member as needed.
  • Listen and Act: Carefully listen to guest requests and take action to resolve their issues in a timely and efficient manner.
  • Record Maintenance Requests: Record all maintenance requests at the One Stop Service portal to ensure that issues are properly documented and tracked.
  • Stay Informed: Review logbooks, notice boards, and other relevant materials to stay up-to-date on the latest information and follow up on any outstanding issues.
  • Liaise with Maintenance Company: Communicate with the maintenance company to resolve any outstanding telephone faults and ensure that issues are properly addressed.
  • Prepare Reports: Prepare reports for auditors to ensure that our customer service standards are met and that our guests are satisfied with the service they receive.
Requirements:
  • Positive Attitude: Demonstrate a positive and friendly attitude when interacting with guests and colleagues.
  • Detail-Focused: Be detail-focused and guest-oriented, ensuring that all guest requests are met and that their needs are exceeded.
  • Good Communication: Possess good communication skills, both written and verbal, to effectively communicate with guests and colleagues.
  • Team Player: Be able to work independently and as part of a team to achieve common goals and objectives.
  • Rotating Shifts: Be able to work on rotating shifts, including midnight shifts, to ensure that our customer service standards are met 24/7.
What We Offer:

As a Customer Service Representative at Concorde Hotel Singapore, you will have the opportunity to work in a dynamic and fast-paced environment, where you will be challenged to provide exceptional service to our guests. You will also have the opportunity to develop your skills and knowledge in customer service, and to work with a team of dedicated and experienced professionals.