Customer Service Representative
2 weeks ago
**Job Summary**
The Standard Hotel is seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional service to our guests, handling incoming and outgoing calls, and responding to guest requests in a timely and efficient manner.
Key Responsibilities**
- Answer incoming calls and direct them to the appropriate department or guest room
- Take and deliver guest messages
- Log wake-up call requests and perform wake-up call services
- Provide information about hotel services and amenities
- Assist with reporting telephone equipment or service complaints and problems
- maintain accurate records of calls placed and received
- update directory information on the front office software
Requirements**
- Prior experience in a call centre setting or hotel desired
- Excellent communication and interpersonal skills
- Service-oriented with attention to detail
- Ability to work flexible schedules, including days, evenings, nights, and holidays
- Strong communication, organization, problem-solving, and follow-up skills
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