Customer Service Representative

3 weeks ago


Singapore BRAWN & BRAINS COFFEE PTE. LTD. Full time

Customer Service Representative Job Description

Brawn & Brains Coffee PTE. LTD. is seeking a Customer Service Representative to join our team in Singapore. As a Customer Service Representative, you will be responsible for providing excellent customer service with a positive and outgoing attitude.

Key Responsibilities:

  • Provide exceptional customer service, ensuring a high level of satisfaction for our customers.
  • Maintain the cleanliness and tidiness of the coffee shop, adhering to our high standards.
  • Take orders and process payment transactions accurately and efficiently.
  • Greet customers, present menus, take orders, and suggest meal promotions accordingly.
  • Operate the POS cash register and perform cashiering duties accurately and efficiently.
  • Adhere to all company policies and procedures, ensuring a smooth and efficient operation.
  • Work well and confidently under pressure during peak hours, providing a seamless customer experience.
  • Attend to customers' queries and feedback, resolving any issues promptly and professionally.
  • Assist in other areas of operations when required, demonstrating a willingness to learn and adapt.
  • Required to work weekends and public holidays, with shifts located between our outlets (East Coast Road/Hamilton Road).
  • Remuneration rates are based on relevant working experience.

Requirements:

  • Good communication and interpersonal skills, with the ability to work effectively with colleagues and customers.
  • Reliable and consistent, with a strong work ethic and a commitment to excellence.
  • Enjoy working in a team dynamic environment, with a willingness to learn and take initiative.
  • Must be able to work on weekends and public holidays, with flexibility to rotate between outlets as required.
  • Able to work well under pressure, with a positive and solution-focused attitude.
  • All ages are welcome to apply, with a focus on finding the right candidate for the role.


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