Customer Service Representative

4 days ago


Singapore PropNex Full time

Job Summary

We are seeking a highly motivated and organized Customer Service Representative to join our team at PropNex Realty Pte Ltd. In this role, you will be responsible for providing exceptional customer service to our salespersons and clients, handling daily operations, and ensuring the smooth running of our office.

About the Role

This is an exciting opportunity for a customer-focused individual who is passionate about delivering excellent service. As a Customer Service Representative, you will be the first point of contact for our customers, responding to their inquiries, resolving issues, and providing support.

Key Responsibilities

  • To serve our salespersons and clients at the customer service counter or reception counter;
  • To process documents, collect commission, sale of merchandise, use POS system, handle office equipment, and perform data entry using in-house systems (REMSPlus2, Admin module, e-submission) and external systems (IRAS, HDB, CEA);
  • To manage walk-ins, emails, and telephone enquiries;
  • To frank mail and deposit at SingPost, collect and distribute mail;
  • To open and close the office, meeting rooms, and training rooms;
  • To perform any other ad-hoc duties as and when assigned.

Requirements

  • A minimum GCE ?O? Level qualification;
  • Prior experience in customer service duties is preferred;
  • Excellent phone etiquette and possess good communication skills;
  • Ability to multitask and handle high volumes of customers efficiently;
  • Computer literacy in Microsoft Office;
  • Candidates with immediate or short-term availability will be given preference.

Benefits

  • Friendly and progressive work environment;
  • Great career progression opportunities;
  • Annual leave up to 21 days;
  • Festive leave;
  • Birthday leave & birthday voucher;
  • Dress code: Smart casual;

Working Details

  • Working location: Toa Payoh (HDB Hub near Toa Payoh MRT Station);
  • Five-day work week, Monday and Friday: 8.30am to 5.30pm, 9.00am to 6.00pm, 9.30am to 6.30pm or 10.00am to 7.00pm (with 1 hour break).

Salary Range

$2800 - $3600 per month, depending on qualifications and experience.



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