Customer Service Representative
3 days ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Dao by Dorsett AMTD Singapore. As a key member of our front office team, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities:
- Provide personalized service to guests, responding to their needs and resolving any issues in a timely and professional manner.
- Conduct guest check-in and check-out processes efficiently and accurately, ensuring all necessary information is collected and processed.
- Familiarize yourself with our hotel's facilities, services, and operating hours to provide guests with accurate information and advice.
- Update yourself on citywide events and special promotions to enhance the guest experience.
- Address guest concerns and complaints promptly and professionally, ensuring their satisfaction and loyalty.
- Perform other duties as assigned by management to ensure the smooth operation of the front office.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong problem-solving and conflict resolution skills.
- Proficiency in Microsoft Excel and other relevant software.
- Adaptability and flexibility in a fast-paced environment.
About Us:
DHI DOWNTOWN PTE. LTD. is a dynamic and growing company committed to delivering exceptional service and experiences to our guests. We offer a competitive salary, comprehensive benefits, and opportunities for career growth and development.
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