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Executive, Guest Service Representative

2 months ago

Singapore ASCOTT INTERNATIONAL MANAGEMENT PTE LTD Full time
Job Summary

We are seeking a highly motivated and service-oriented Guest Service Representative to join our team at ASCOTT INTERNATIONAL MANAGEMENT PTE LTD. As a key member of our Front Office team, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our valued customers.

Key Responsibilities
  • Guest Service Operations
    • Assist guests with check-in and check-out procedures, ensuring a smooth and efficient process.
    • Ensure all guests are attended to at the Front Desk, providing prompt and courteous service.
    • Issue apartment access key cards and manage guest accounts, information, and apartment availability in the system.
    • Attend to and anticipate all guests' queries and needs, providing recommendations on nearby amenities and services.
  • Front Office Administration
    • Manage the safekeeping of cash and guests' valuables and belongings.
    • Perform simple bookkeeping and record-keeping tasks.
    • Make and confirm reservations, as well as assist with the onboarding process for new employees.
  • Communication and Customer Service
    • Respond to all queries through walk-ins, emails, and calls, and assist with requests in a timely and professional manner.
    • Handle and record guests' feedback and complaints, referring them to supervisors and managers as needed.
    • Receive and convey messages to guests promptly, ensuring clear and effective communication.
Requirements
  • Entry-level candidates who have attained an ITE in Hospitality, Hotel Management, or an equivalent qualification are welcomed to apply.
  • Service-oriented individuals with a passion for learning and adapting to new tasks and responsibilities.
  • Willingness to perform shifts and work in a fast-paced environment.