Guest Services Agent

4 weeks ago


Singapore DHI DOWNTOWN PTE. LTD. Full time
Roles & Responsibilities

We are looking for a Guest Service Agent (Customer Service Representative) to join our exciting and fast-growing company. Based at Dao by Dorsett AMTD Singapore, you have an important responsibility - but like all positions in Dorsett, you are not alone We are here to assist by supporting you with great practices. You will have the chance to work with a great team of people, and more importantly, we will provide you a career with Dorsett and give you an opportunity to be yourself.

Job Responsibilities:

  • Provide the most efficient and courteous service to all guests and to deliver the most complete and personalized service as may be required by the guests in all areas of Customer Service Operations.
  • Conducts guest’s Check-In & Check-Out in an accurate, efficient and friendly manner.
  • Conducts in-room orientation in a professional manner.
  • Ensures that all guest’s registry information is complete and handled with privacy and confidentiality.
  • Issues keys based on strict established procedures.
  • Familiarizes him/herself with all information regarding the property’s facilities, services, operating hours, special promotions and events at all times.
  • Updates him/herself in all citywide special events so as to provide residents with accurate information and advice when requested.
  • Addresses all guests’ concerns or complaints with the utmost urgency. Handles all guests’ queries and questions and avoid referring to other persons or departments unless otherwise necessary.
  • Any ad-hoc duties as assigned

Tell employers what skills you have

Front Office
Interpersonal Skill
Microsoft Excel
Customer Service Operations
Quality Assurance
Adaptability
Pressure
Cashiering
Communication Skills
Wellbeing
Customer Service
Able To Work Independently
Hospitality
  • Guest Service Agent

    4 weeks ago


    Singapore MARINA BAY SANDS PTE. LTD. Full time

    Roles & ResponsibilitiesJOB SCOPEAs a Pool Guest Service Agent, you will be part of the team operating one of the world’s most iconic and Instragramable Infinity Pool. Being a Pool Guest Service Agent, you will deliver the highest level of guest service to ensure guest experience a luxurious and leave them with an unforgettable memories.The role will...

  • Guest Service Agent

    4 weeks ago


    Singapore MARINA BAY SANDS PTE. LTD. Full time

    Roles & ResponsibilitiesJOB SCOPEAs a Pool Guest Service Agent, you will be part of the team operating one of the world’s most iconic and Instragramable Infinity Pool. Being a Pool Guest Service Agent, you will deliver the highest level of guest service to ensure guest experience a luxurious and leave them with an unforgettable memories.The role will...

  • Front Office

    5 days ago


    Singapore THE RITZ-CARLTON, MILLENIA SINGAPORE Full time

    Roles & ResponsibilitiesThe Guest Services Agent is responsible for creating unique, memorable and personal experiences for our guests during the process of check-in, check-out, reservations and rooms enquiries, must have an intuitive responsiveness to the expressed and unexpressed wishes and needs of our guests.Core Responsibilities: Provide excellent...

  • Front Office

    5 days ago


    Singapore THE RITZ-CARLTON, MILLENIA SINGAPORE Full time

    Roles & ResponsibilitiesThe Guest Services Agent is responsible for creating unique, memorable and personal experiences for our guests during the process of check-in, check-out, reservations and rooms enquiries, must have an intuitive responsiveness to the expressed and unexpressed wishes and needs of our guests.Core Responsibilities: Provide excellent...

  • Guest Service Agent

    4 weeks ago


    Singapore LVND HOTELS PTE. LTD. Full time

    Roles & ResponsibilitiesIbis Styles MacPherson- An International Brand hotel under Accor hotels. Handle operations of front line duties at front desk. Multitasking in guest services for room deliveries. Responsible for the daily cashiering and to ensure a consistently high standard of guest service. Responsible for Information desk activities (including...

  • Guest Service Agent

    4 weeks ago


    Singapore LVND HOTELS PTE. LTD. Full time

    Roles & ResponsibilitiesIbis Styles MacPherson- An International Brand hotel under Accor hotels. Handle operations of front line duties at front desk. Multitasking in guest services for room deliveries. Responsible for the daily cashiering and to ensure a consistently high standard of guest service. Responsible for Information desk activities (including...

  • Guest Services Agent

    4 weeks ago


    Singapore BIDEFORD HOUSE PTE. LTD. Full time

    Roles & ResponsibilitiesCOMO Metropolitan Singapore marks a debut homecoming for our Singapore-founded company. It's the first time COMO Group’s signature brands – COMO Hotels and Resorts, a multi-label fashion retail space curated by Club 21, a new urban wellness space by COMO Shambhala, contemporary international dining by COMO Cuisine, as well as...

  • Guest Services Agent

    4 weeks ago


    Singapore BIDEFORD HOUSE PTE. LTD. Full time

    Roles & ResponsibilitiesCOMO Metropolitan Singapore marks a debut homecoming for our Singapore-founded company. It's the first time COMO Group’s signature brands – COMO Hotels and Resorts, a multi-label fashion retail space curated by Club 21, a new urban wellness space by COMO Shambhala, contemporary international dining by COMO Cuisine, as well as...

  • Guest Services Agent

    4 weeks ago


    Singapore TPC HOTEL PTE. LTD. Full time

    Roles & ResponsibilitiesJob Responsibility: Meets and greets all guests on arrival. Welcome guests upon arrival and check-in according to established standard operating procedures. Provide information pertaining to the guest’s stay. Provide courteous and efficient service and if possible, try to comply with each and every guest request. Be familiar...

  • Guest Services Agent

    4 weeks ago


    Singapore TPC HOTEL PTE. LTD. Full time

    Roles & ResponsibilitiesJob Responsibility: Meets and greets all guests on arrival. Welcome guests upon arrival and check-in according to established standard operating procedures. Provide information pertaining to the guest’s stay. Provide courteous and efficient service and if possible, try to comply with each and every guest request. Be familiar...


  • Singapore Hilton Worldwide, Inc. Full time

    Key ResponsibilitiesWe are seeking an experienced Guest Service Manager to lead the Front Office Team and provide exceptional guest experiences. Key responsibilities include:">Supervising Guest Service Agents, Operators, and Bell Attendants to ensure seamless front desk operations;Maintaining accurate records of room and rate availability, and making...


  • Singapore Hilton Worldwide, Inc. Full time

    Job Description - Guest Service Executive (HOT0B8QG)A Guest Service Executive supervises the Front Office Team (Guest Service Agents, Operators, and Bell Attendants) to ensure that our Guests receive an exceptional experience from check-in through check-out. What will I be doing?As a Guest Service Executive, you are part of the Front Office Team which is...


  • Singapore 605 Marina Bay Sands Pte Ltd Full time

    Guest Service Executive - Call Centre Agent, Express Service Guest Service Executive - Call Centre Agent, Express Service Apply locations: Perennial Business City, Singapore Time type: Full time Posted on: Posted 2 Days Ago Job requisition id: JR10001765LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE!Be part of our diverse and inclusive team. Job...

  • Guest Service Agent

    3 weeks ago


    Singapore IBIS SINGAPORE ON BENCOOLEN Full time

    Roles & ResponsibilitiesJob Description: Assist in managing hotel operations including front desk, housekeeping, food and beverage, and maintenance Learn and understand the hotel's standard operating procedures and policies Ensure guest satisfaction and handle guest complaints as needed Assist in hiring, training, and supervising staff Conduct regular...

  • Guest Service Agent

    3 weeks ago


    Singapore IBIS SINGAPORE ON BENCOOLEN Full time

    Roles & ResponsibilitiesJob Description: Assist in managing hotel operations including front desk, housekeeping, food and beverage, and maintenance Learn and understand the hotel's standard operating procedures and policies Ensure guest satisfaction and handle guest complaints as needed Assist in hiring, training, and supervising staff Conduct regular...


  • Singapore NEW PARK PROPERTY PTE. LTD. Full time

    Roles & ResponsibilitiesThe Guest Services Agent is the point of reference for guests who need assistance or information. Understanding guests’ needs and requests and provides them with personalised solutions for hotel offerings and Singapore-specific activities and attractions. He/she will also be responsible for any luggage and parcel handling from a...


  • Singapore NEW PARK PROPERTY PTE. LTD. Full time

    Roles & ResponsibilitiesThe Guest Services Agent is the point of reference for guests who need assistance or information. Understanding guests’ needs and requests and provides them with personalised solutions for hotel offerings and Singapore-specific activities and attractions. He/she will also be responsible for any luggage and parcel handling from a...


  • Singapore Hilton Worldwide, Inc. Full time

    About the RoleHilton Worldwide, Inc. is seeking a skilled Executive Guest Services Professional to join our Front Office Team. This role involves overseeing front desk operations, supervising staff, and ensuring exceptional guest experiences.Duties include:">Supervising Guest Service Agents, Operators, and Bell Attendants to ensure efficient front desk...


  • Singapore MARINA BAY SANDS PTE. LTD. Full time

    Roles & ResponsibilitiesJOB SCOPESummary of Job ResponsibilitiesAs a Minibar Guest Service Agent, you are responsible for the handling and receiving of all inventories. You will also be responsible to ensure that all minibar carts are fully stocked for daily operations and work cohesively to support operations with ad-hoc service requests.Job...


  • Singapore MARINA BAY SANDS PTE. LTD. Full time

    Roles & ResponsibilitiesJOB SCOPESummary of Job ResponsibilitiesAs a Minibar Guest Service Agent, you are responsible for the handling and receiving of all inventories. You will also be responsible to ensure that all minibar carts are fully stocked for daily operations and work cohesively to support operations with ad-hoc service requests.Job...