Guest Services Executive
2 months ago
Job Description:
- Assist with guests' check-ins and check-outs and verify guests' reservations
- Coordinate daily front office activities to ensure operational efficiency
- Maintain accurate room status information
- Monitor and facililate service responses to guests' requests to ensure timely and appropriate follow-up
- Monitor guests satisfaction levels and feedback for service improvement
- Provide information and recommendations to guests on property's amenities and services
- Resolve guests' concerns and feedback to ensure guest satisfaction
- Other ad-hoc duties as and when assigned
Requirements:
- Possess excellent communication and interpersonal skill
- Able to work in a fast-paced environment
- A good team player
- Able to work rotating shifts, weekends and public holidays
Tell employers what skills you have
Front Office
Communicate with customers
Account Management
Microsoft PowerPoint
Microsoft Office
Advertising
Restaurants
Housekeeping
Welcoming guests
Guest Satisfaction
help customers
Customer Focus
Team Player
Customer Service
Directing
Financial Services
Hospitality
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