Guest services executive

1 week ago


Singapore SKILLSFORCE MANAGEMENT CONSULTANCY PTE LTD Full time

My client, a private clubhouse focusing on Fine Art Exhibits, private dining, and lifestyle concierge service for C-suite level private members, is seeking a Concierge/Guest Services Executive to join them. The incumbent must be confident in dealing and communicating with members. Role: Meet and greet VIP guests and offer assistance throughout their stay. Address queries and complaints promptly. Control the operation on a day-to-day basis ensuring all operating standards are in place. Maintain and develop excellent service standards with a consistent customer service focus. Collate and establish a large range of information regarding food & beverage to meet and exceed guests’ expectations. Support the team for a seamless arrival and departure experience at the clubhouse. Responsibilities: Engage with members in a friendly and confident manner. Ensure members are enjoying their drinks and meals and take action to correct any problems. Assist with food preparation and setup when necessary. Requirements: Diploma with experience providing excellent customer service in a fast-paced environment such as restaurants, hotels, casinos, or cabin crew experience. A positive attitude and ability to work well under pressure with private chefs and internal staff. Able to perform high-quality work and must be able to work independently. Ability to speak English and Chinese to communicate with Chinese-speaking members in the club. Others: 5 days work week and weekends if there is an event. #J-18808-Ljbffr



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