Guest Services Executive
4 months ago
Job Responsibilities:
- Sell, register and assign rooms to incoming guests, ensuring that registration cards are properly filled up. Check out departing guests based on the established procedures
- Inform other Departments and Outlets of arrivals, room changes checkouts and special arrangement
- Handle all guest enquiries referred to them either over the telephone or personally
- To action on requests or requirements of incoming guests to ensure guest satisfaction and smooth operation
- Maintain a friendly, neat, pleasant and professional image to guests
- Provide courteous services to guests and responds promptly and tactfully to guest’s complaints, requests and enquiries
- To be kept informed of all functions, events, and promotions going on in the hotel
- Handle simple function of cashiering based on the established procedures
- Welcome and escort guests to room. Explain in room features and facilities
Job Requirements:
- Positive attitude and team player
- Good communication and public relation skills
Tell employers what skills you have
Front Office
Positive Team Player
Cashiering
Communication Skills
Public Relations Skills
Team Player
Customer Service
Excellent Interpersonal Communication Skills
positive attitude
Hospitality
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