Guest Service Officer
1 month ago
- We are seeking a Guest Service Officer to provide a smooth and timely check in/out for all residents. The successful candidate will ensure accuracy and collection of outstanding bills from all residents.
- The ideal candidate will follow up on resident's requests, maintain strict security procedures when issuing of room keys and resident confidentiality, and maintain good communication between residents and all departments both verbally and in writing as required.
- Additionally, the Guest Service Officer will complete any other duties assigned by the Duty Manager/Guest Services Manager.
Responsibilities:
- Provide exceptional service to residents, ensuring a positive experience during their stay.
- Process all guest requests in a timely and efficient manner.
- Maintain accurate records of guest interactions and transactions.
- Work collaboratively with other departments to ensure seamless communication and service delivery.
Requirements:
- Applicants with relevant experience in guest services or a related field are highly valued.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment with multiple priorities.
- Flexibility to work a variety of shifts, including mornings, afternoons, and evenings.
Please submit your updated resume in MS Word format by using the APPLY NOW BUTTON.
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