Guest Service Officer
3 days ago
Job Highlights
· Positive Working Environment
· Fixed Allowances
· AWS + Quarterly Performance Incentive Bonus
. Career Growth
A Guest Service Officer is a professional responsible for providing efficient and courteous guest service. Serving as the initial point of contact, they play a vital role in creating a positive first impression for hotel guests. Key responsibilities include:
1. Guest Check-In and Check-Out:
- Efficiently process guest arrivals and departures.
- Distribute room keys and inform guests about room amenities and hotel services.
- Address guest inquiries, requests, and concerns promptly and professionally.
2. Customer Service Excellence:
- Exhibit exceptional customer service skills, making guests feel welcome and valued.
- Provide accurate information about the hotel, local attractions, and services.
- Handle guest complaints or issues with patience and effective problem-solving.
3. Payment Processing:
- Collect payments for hotel accommodations and additional services.
- Maintain accurate billing and payment records.
4. Communication Skills:
- Possess strong verbal and written communication skills to interact with guests and colleagues effectively.
- Handle phone inquiries and reservations courteously and professionally.
5. Computer Proficiency:
- Utilize basic computer skills for guest check-in, reservations, and record-keeping.
- Familiarity with hotel management software is a plus.
6. Professional Appearance:
- Maintain a neat and professional appearance.
- Greet guests with a friendly smile and offer assistance as needed.
7. Physical Stamina:
- Be able to stand for extended periods.
- Handle luggage and assist guests with mobility as required.
- Candidate must possess at least GCE O-level or equivalent.
- Minimum 1 year of hotel front office working experience is preferred. Candidates with no related experience will also be considered, as on-the-job training will be provided.
- Pleasant and well-groomed.
- Good communication and interpersonal skills.
- Enjoys interacting with guests and working in a fast-paced environment.
- The candidate must be able to work rotational shifts, weekends, and holidays (9–12 hours).
- A good team player, can work independently and is able to work under pressure.
If you meet these requirements and are excited to be a part of our dynamic and growing team at Beverly Hotel Elements, we encourage you to apply. Join us in creating unforgettable experiences for our guests while embarking on a rewarding career journey in the hospitality industry.
We look forward to having you as a part of our Beverly Hotel Elements family
Tell employers what skills you have
Customer Service Skills
Front Office
Housekeeping
Interpersonal Skills
Exceptional Customer Service
Hospitality Industry
Mobility
Communication Skills
Team Player
Customer Service
Customer Service Excellence
Hotel Management
Hospitality
-
Guest Service Officer
1 month ago
Singapore MCI Career Services Pte Ltd Full timeWe are seeking a Guest Service Officer to provide a smooth and timely check in/out for all residents. The successful candidate will ensure accuracy and collection of outstanding bills from all residents.The ideal candidate will follow up on resident's requests, maintain strict security procedures when issuing of room keys and resident confidentiality, and...
-
Guest Services Officer
2 days ago
Singapore WORLDWIDE HOTELS MANAGEMENT (H) PTE. LTD. Full timeRoles & ResponsibilitiesJob Description & Requirements Welcoming guests upon their arrival at the hotel and assist them in handling their luggage and directing them to the front office reception for check-in. Assist in the loading and unloading of guests’ luggage (upon guests’ arrival & departure), count the number of pieces of luggage to ensure that...
-
Guest Services Officer
3 months ago
Singapore WORLDWIDE HOTELS MANAGEMENT (H) PTE. LTD. Full timeRoles & ResponsibilitiesJob Description & Requirements Welcoming guests upon their arrival at the hotel and assist them in handling their luggage and directing them to the front office reception for check-in. Assist in the loading and unloading of guests’ luggage (upon guests’ arrival & departure), count the number of pieces of luggage to ensure that...
-
Guest Services Officer
2 days ago
Singapore GRAND PARK CITY HALL Full timeRoles & ResponsibilitiesJob DescriptionGrand Park City Hall is a sustainable sanctuary of modern comfort that takes pride and care in what we do and find joy in giving our best to positively impact people and the planet. We believe that true hospitality begins with service delivered with love and passion. If you share our passion for service, we invite you...
-
Guest Services Officer
2 months ago
Singapore GRAND PARK CITY HALL Full timeRoles & ResponsibilitiesJob DescriptionGrand Park City Hall is a sustainable sanctuary of modern comfort that takes pride and care in what we do and find joy in giving our best to positively impact people and the planet. We believe that true hospitality begins with service delivered with love and passion. If you share our passion for service, we invite you...
-
Guest Service Officer
8 months ago
Singapore GRAND MERCURE ROXY HOTEL Full timeRoles & ResponsibilitiesDuties and Responsibilities· Attend to all guests’ check-in by confirming reservations, assigning room, issuing and activating room key.· Attend to guests’ check-outs including resolving any late and disputed charges.· Process all payment types such as room charges, cash, checks, debit, or credit.· Assist guests with...
-
Guest Services Officer
2 days ago
Singapore SHANGRI-LA HOTEL LIMITED Full timeRoles & ResponsibilitiesAt Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred...
-
Guest Services Officer
2 weeks ago
Singapore SHANGRI-LA HOTEL LIMITED Full timeRoles & ResponsibilitiesAt Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred...
-
Guest Services Officer
3 months ago
Singapore ROYAL PLAZA Full timeRoles & ResponsibilitiesVoted 'Best Independent Hotel’ Award by TTG Asia Travel Awards for 10 years running as well as Winner of TripAdvisor Certificate of Excellence 2017, we invite you to be part of the Front Office team as you take on the following responsibilities: Work across reception, concierge, and executive lounge Welcome guests warmly and...
-
Guest Services Officer
2 weeks ago
Singapore WORLDWIDE HOTELS MANAGEMENT (H) PTE. LTD. Full time $2,100 - $2,300Job Description & Requirements Welcoming guests upon their arrival at the hotel and assist them in handling their luggage and directing them to the front office reception for check-in. Assist in the loading and unloading of guests’ luggage (upon guests’ arrival & departure), count the number of pieces of luggage to ensure that no luggage goes...
-
Guest Services Officer
2 weeks ago
Singapore SHANGRI-LA HOTEL LIMITED Full timeAt Shangri-La Singapore we are a heart-warming family. Weshare something powerful - our genuine care and respect for others.Our strength lies beyond our harmonious surroundings and hideawaylocations. It lies in our core values that guide us to treat eachand everyone with honour, as kin, as family. We strive to be thepreferred employer by providing great...
-
Guest Service Officer
3 days ago
Singapore WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD. Full timeRoles & Responsibilities Welcoming guests upon their arrival at the hotel and assist them in handling their luggage and directing them to the front office reception for check-in. Assist in the loading and unloading of guests’ luggage (upon guests’ arrival & departure), count the number of pieces of luggage to ensure that no luggage goes missing. ...
-
Guest Service Officer
3 months ago
Singapore WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD. Full timeRoles & Responsibilities Welcoming guests upon their arrival at the hotel and assist them in handling their luggage and directing them to the front office reception for check-in. Assist in the loading and unloading of guests’ luggage (upon guests’ arrival & departure), count the number of pieces of luggage to ensure that no luggage goes missing. ...
-
Guest Service Officer
3 days ago
Singapore E-PLOYMENT CONSULTANCY Full timeRoles & Responsibilities Perform guests check in or check out according to hotel procedures and service standards. Handles guests’ inquiries or complaints promptly while ensuring guest satisfaction. Perform cashiering and updating of guest records. Handles all incoming calls for guests or internal departments. Performs other related tasks.Job...
-
Guest Service Officer
3 months ago
Singapore E-PLOYMENT CONSULTANCY Full timeRoles & Responsibilities Perform guests check in or check out according to hotel procedures and service standards. Handles guests’ inquiries or complaints promptly while ensuring guest satisfaction. Perform cashiering and updating of guest records. Handles all incoming calls for guests or internal departments. Performs other related tasks.Job...
-
Guest Services Officer
2 weeks ago
Singapore ANDAZ SINGAPORE Full timeJob Title:Guest Services Officer - Telephone OperatorOverview:We are seeking a highly motivated and service-oriented Guest Services Officer - Telephone Operator to join our team at Andaz Singapore. As the first point of contact for our guests, you will play a crucial role in delivering exceptional customer service and ensuring a seamless experience for our...
-
Guest Services Officer
3 days ago
Singapore CONCORDE HOTEL SINGAPORE Full timeRoles & ResponsibilitiesJob Description Provide a warm welcome to guests with appropriate introduction. Coordinate guest requirements with other departments and follow up to ensure all queries are handled to maximum satisfaction. Collect any information about guests’ plans, pre-reservation services, special dietary requests, allergies or other...
-
Guest Services Officer
7 months ago
Singapore CONCORDE HOTEL SINGAPORE Full timeRoles & ResponsibilitiesJob Description Provide a warm welcome to guests with appropriate introduction. Coordinate guest requirements with other departments and follow up to ensure all queries are handled to maximum satisfaction. Collect any information about guests’ plans, pre-reservation services, special dietary requests, allergies or other...
-
Guest Services Officer
2 days ago
Singapore RB CORP PTE. LTD. Full timeRoles & ResponsibilitiesAt InterContinental® Hotels & Resorts our role is to put the glamour into international travel. That’s where you come in. When you’re part of the InterContinental Hotels & Resorts brand you’re more than just a job title.At InterContinental Hotels & Resorts we look for people who are charming, confident, and...
-
Guest Services Officer
2 weeks ago
Singapore RB CORP PTE. LTD. Full timeRoles & ResponsibilitiesAt InterContinental® Hotels & Resorts our role is to put the glamour into international travel. That’s where you come in. When you’re part of the InterContinental Hotels & Resorts brand you’re more than just a job title.At InterContinental Hotels & Resorts we look for people who are charming, confident, and...