Guest Services Officer

5 months ago


Singapore CONCORDE HOTEL SINGAPORE Full time
Roles & Responsibilities

Job Description


  • Provide a warm welcome to guests with appropriate introduction.
  • Coordinate guest requirements with other departments and follow up to ensure all queries are handled to maximum satisfaction.
  • Collect any information about guests’ plans, pre-reservation services, special dietary requests, allergies or other safety conditions and coordinate with concerned departments to ensure guest experience is memorable.
  • Ensure guest details are well checked and input into the system.
  • Check all information on registration card and cross check with correspondence for accuracy.
  • Ensure all guest documents are filled, registered and confirmed by the resort management.


Requirements


  • Strong team mentality, and willingness to be of assistance as required.
  • Able to work rotating shifts including weekends and public holidays
  • Must be able to stand for long periods of time.

Tell employers what skills you have

Restaurants
Currency
Customer Experience
Housekeeping
Interpersonal Skills
Property
Spa
Transportation
Communication Skills
Customer Satisfaction
Customer Service
Audit

  • Singapore TPC HOTEL PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description: Maintain appropriate standards of conduct, dress, hygiene, uniform, appearance and posture throughout the department Meet and greet all guests on arrival. Welcome guests upon arrival and check-in according to established standard operating procedures. Provide information pertaining to the guest’s stay. Provide...

  • Guest Service Officer

    2 months ago


    Singapore BEVERLY HOTEL PTE. LTD. Full time

    Roles & ResponsibilitiesJob Highlights· Positive Working Environment· Fixed Allowances· AWS + Quarterly Performance Incentive Bonus. Career GrowthGuest Service Officer Job Description:A Guest Service Officer is a professional responsible for providing efficient and courteous guest service. Serving as the initial point of contact, they play a vital role in...


  • Singapore FURAMA PTE. LTD. Full time

    Roles & ResponsibilitiesHe/She is responsible to perform all functions related to the Front Office Operation and guest relations to create and upkeep a pleasant experience for guests by rendering warm and personalized services at all times. He/She must also welcome and assist guests on the first level lobby in providing a personalized service with a warm and...


  • Singapore GRAND PARK CITY HALL Full time

    Roles & ResponsibilitiesJob DescriptionGrand Park City Hall is a sustainable sanctuary of modern comfort that takes pride and care in what we do and find joy in giving our best to positively impact people and the planet. We believe that true hospitality begins with service delivered with love and passion. If you share our passion for service, we invite you...

  • Guest Service Officer

    7 months ago


    Singapore GRAND MERCURE ROXY HOTEL Full time

    Roles & ResponsibilitiesDuties and Responsibilities· Attend to all guests’ check-in by confirming reservations, assigning room, issuing and activating room key.· Attend to guests’ check-outs including resolving any late and disputed charges.· Process all payment types such as room charges, cash, checks, debit, or credit.· Assist guests with...


  • Singapore TEHC LEISURE PTE. LTD. Full time

    Job OverviewWe are seeking a skilled Guest Service Officer to join our team at TEHC LEISURE PTE. LTD. in Arena Country Club Upper Jurong, Singapore. As the first point of contact for our guests, you will be responsible for ensuring an outstanding experience from arrival to departure.Key Responsibilities:Greet and welcome guests, handle check-in and equipment...


  • Singapore ARCADIA HOTEL MANAGEMENT PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilities: Perform check-in and check-out for hotel guest. Attend to guest’s needs and enquires. Handle cashiering duties. Handle guest reservation using Opera system. To provide an excellent level of service to all guest and ensure overall guest satisfaction. Handle other adhoc duties assigned.Requirements: Minimum...


  • Singapore ROYAL PLAZA Full time

    Roles & ResponsibilitiesVoted 'Best Independent Hotel’ Award by TTG Asia Travel Awards for 10 years running as well as Winner of TripAdvisor Certificate of Excellence 2017, we invite you to be part of the Front Office team as you take on the following responsibilities: Work across reception, concierge, and executive lounge Welcome guests warmly and...

  • Guest Service Officer

    2 months ago


    Singapore GRAND HYATT SINGAPORE Full time

    Roles & ResponsibilitiesYou will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer (Telephone Operator) is responsible to attend to both internal and external calls, conduct trouble-shooting and direct guest requests to relevant department. Possess minimum G.C.E. "O" levels. Candidates with...

  • Guest Service Officer

    2 months ago


    Singapore NOVOTEL SINGAPORE ON KITCHENER Full time

    The Guest Service Officer orientate and give assistance to guests, as well as providing necessary information. S/he reports directly to the Chef Concierge.Primary Responsibilities:Greet and welcome guestsAssist guest with their luggageTo ensure job assigned through HOTSOS is followed up timelyRooming the guestsAssist the guest in case of a room...


  • Singapore MCI Career Services Pte Ltd Full time

    Job SummaryAs a Guest Service Officer at MCI Career Services Pte Ltd, you will be responsible for providing exceptional customer service to residents, ensuring a smooth and timely check-in and check-out process. You will also be responsible for collecting outstanding bills, following up on resident requests, and maintaining strict security procedures. If you...

  • Guest Service Officer

    2 months ago


    Singapore WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD. Full time

    Roles & Responsibilities Welcoming guests upon their arrival at the hotel and assist them in handling their luggage and directing them to the front office reception for check-in. Assist in the loading and unloading of guests’ luggage (upon guests’ arrival & departure), count the number of pieces of luggage to ensure that no luggage goes missing. ...


  • Singapore CARLTON HOTEL (SINGAPORE) PTE LTD Full time

    Roles & ResponsibilitiesJob Responsibilities1. Attends daily briefing2. Performs the check-in and check-out process in a friendly and efficient manner3. Performs cashiering duties4. Prints back up reports on every shift5. Responsible for the issuance of guest room keys6. Performs blocking of rooms7. Coordinates with Housekeeping team on room status8....

  • Guest Service Officer

    2 months ago


    Singapore GRAND HYATT SINGAPORE Full time

    Roles & ResponsibilitiesYou will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer (Telephone Operator) is responsible to attend to both internal and external calls, conduct trouble-shooting and direct guest requests to relevant department. Possess minimum G.C.E. "O" levels. Candidates with...


  • Singapore BUSINESS EDGE PERSONNEL SERVICES PTE LTD Full time

    Roles & ResponsibilitiesJob Description: Greeting guests upon arrival and making them feel welcomed. Administering check-ins and check-outs. Providing front desk services to guests. Assigning rooms and taking care of administrative duties.Working Arrangements:Working hour : 8 Hours per shiftShifts : 3 shifts (A – 7am to 3pm), (B – 3pm to 11pm), (C...


  • Singapore Far East Organization Full time

    Key ResponsibilitiesCollaborate closely with the Residence Manager to ensure seamless guest experiences.Deliver exceptional customer service, responding promptly and tactfully to guest inquiries, complaints, and requests.Efficiently handle cashiering duties, adhering to the residence's Standard Policies & Procedures.Maintain outstanding guest relations,...


  • Singapore THOMSON MEDICAL PTE. LTD. Full time

    Roles & ResponsibilitiesThis role is responsible for smooth hospital operations, display consistent excellent service level to patients at all times.Job Responsibilities Greeting and Assistance: Welcome patients, visitors, and doctors at various entrances and counters. Enquire about their purpose of visit and offer directions or assistance. Complaint...


  • Singapore MANDAI RESORTS PTE. LTD. Full time

    Roles & ResponsibilitiesMain Duties and ResponsibilitiesOur Guest Relations Officers play a pivotal role in upholding Banyan Tree’s unparalleled standards of service and excellence. As our brand ambassadors, they will deliver our signature service to our guests, ensuring their stay is memorable, comfortable and exquisite.Key Responsibilities Guest Service...


  • Singapore CONCEPT SHARED SERVICES PTE. LTD. Full time

    Roles & ResponsibilitiesPart Time position 3 to 4 daysWorking Hours 6 pm to 130 amStaying in East (Tampines/ Pasir Ris)Key Responsibilities: Increase guest spending and drive revenue growth by upselling premium services such as bottle service, VIP packages, and event promotions. Attract new customers through social networking, referrals, and proactive...


  • Singapore FAR EAST HOSPITALITY MANAGEMENT (S) PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description: Work closely with the Residence Manager Provide good customer service and respond efficiently and tactfully to guests’ complaints, requests and enquiries Handle cashiering functions and adhere to the residence’s Standard Policies & Procedures Maintain good guest relations with in-house guests at all times ...