Guest Services Officer

3 days ago


Singapore ANDAZ SINGAPORE Full time
Job Title:

Guest Services Officer - Telephone Operator

Overview:

We are seeking a highly motivated and service-oriented Guest Services Officer - Telephone Operator to join our team at Andaz Singapore. As the first point of contact for our guests, you will play a crucial role in delivering exceptional customer service and ensuring a seamless experience for our valued clients.

Salary & Benefits:

The successful candidate can expect a competitive salary of SGD 3,200 per month, with opportunities for overtime pay and a range of benefits including medical, dental, and optical coverage, as well as staff discounts and uniform allowances.

Job Description:

As a Guest Services Officer - Telephone Operator, your primary responsibility will be to provide exceptional customer service to our guests via phone, email, and in-person interactions. You will work closely with the Guest Services Centre team to ensure that all guest inquiries and requests are handled efficiently and effectively.

Key Responsibilities:

  • Handle high-volume calls from guests, responding to queries and resolving issues in a timely and professional manner
  • Respond to guest emails and other correspondence, providing accurate and helpful information
  • Collaborate with the Guest Services Centre team to ensure seamless communication and efficient resolution of guest issues
  • Maintain accurate records and reports, as required
Requirements:

To be considered for this role, you will need to possess the following skills and qualifications:

  • Diploma or equivalent in Hospitality or related field (preferred)
  • Excellent communication, interpersonal, and problem-solving skills
  • Able to work shifts, weekends, and public holidays
  • Fluent Mandarin language skills (an advantage)
How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application, along with a detailed resume and cover letter, to [insert contact details]. We regret that only shortlisted candidates will be notified.


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