Conrad Service Guest Service Executive

2 weeks ago

Singapore CONRAD SINGAPORE ORCHARD Full time
Roles & Responsibilities

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.


If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.


A Conrad Service Guest Service Executive is responsible for making the guest’s experience over the phone as pleasant as possible, by extending a warm greeting, assisting the guests with any special request and respond to any queries in a timely manner. The Conrad Service Guest Service Executive is to supervise the activities of the Conrad Service Center and provide efficient communication across various departments, to ensure guests receive optimum service in accordance with the standards, policies and procedures of the Conrad Hotels and Resorts.


What will I be doing?

As a Conrad Service Guest Service Executive you are responsible to oversee the Conrad Service Team activities and ensuring the completion of daily tasks. To support the Conrad Service Center Manager in the absence to communicate any updated information from the various departments to deliver outstanding guest service through every phone call. Specifically, you will be responsible for performing the following tasks to the highest standards:

  • To ensure the highest standard of service is maintained showing a pleasant and courteous manner when handling calls, following the Forbes standards.
  • Answer all internal and external calls pertaining guest requests, hotel restaurants bookings, handle e-mails and guest communications, responding to all enquiries and special requests.
  • To handle any guest comments and to liaise with the Duty Manager when required.
  • Handle several calls at any given time.
  • Be knowledgeable of all hotel facilities, restaurant and bar menus and special promotions and be familiar with the different restaurant floor plans and capacity.
  • Ensure maximum guest recognition and accuracy using our guest history information.
  • Give adequate directions of the hotel from any locations.
  • Ensure streamline communication with the team and guests and achieve consistent results.
  • Follow through and constantly update the restaurant guest’s database to be efficient and consistent in relation to regulars and VIPs. This includes keeping track of Guest birthday, Anniversary to offer to make reservation, if the guest wishes to dine with us.
  • Ensure all communication are efficiently made in regards to enquiries, groups or daily reservations.
  • Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene.
  • To be fully conversant with the Hotel’s emergency system and to ensure the correct procedure is known and carried out at all time.
  • To ensure a high standard of telephone equipment is maintained at all times.
  • To ensure all messages are handled accurately and promptly.
  • To ensure all wake-up calls are correctly recorded and processed.
  • To ensure all Conrad Service Center TM are familiar with any daily events occurring in the hotel and in-house VIP’s.
  • To ensure full security of the Conrad Service Center is maintained at all times.
  • To ensure that a practical manual backup is available and trained in case of a ‘System Down’ status.
  • To have good knowledge of the procedure of handling Kipsu, SynergyMMS and OnQ PM.
  • To control the hotel’s telephone and mobile phone inventory.
  • Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
  • The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.


What are we looking for?

A Conrad Service Guest Service Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Senior High School education or specialty in Hospitality.
  • Positive attitude and Excellent grooming standards
  • Committed to delivering high levels of customer service
  • Flexibility to respond to a range of different work situations
  • Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
  • Open minded and outgoing personality.
  • Calm, organized work ethic with the ability to prioritize and meet deadlines
  • Excellent supervisory, inter-personal, and communication skills (Oral and Written)


What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all


Tell employers what skills you have

Front Office
Account Management
Microsoft PowerPoint
Microsoft Office
Advertising
Reserves
Restaurants
Leisure
Housekeeping
Inventory
Floor Plans
Communication Skills
Customer Service
Ability to Prioritize
Hospitality

  • Guest Services Executive

    2 weeks ago

    Singapore TREETOPS EXECUTIVE RESIDENCES Full time

    Roles & ResponsibilitiesResponsibilities: Attend to guests’ needs and enquiries. Handles checking-in and checking-out of guests. Provide personalized, warmth and attentive service to guests, always ensuring that they have an enjoyable and smooth stayRequirements: Good interpersonal skills and positive working attitude Service oriented A good team...

  • Guest Services Executive

    2 weeks ago

    Singapore TREETOPS EXECUTIVE RESIDENCES Full time

    Roles & ResponsibilitiesResponsibilities: Attend to guests’ needs and enquiries. Handles checking-in and checking-out of guests. Provide personalized, warmth and attentive service to guests, always ensuring that they have an enjoyable and smooth stayRequirements: Good interpersonal skills and positive working attitude Service oriented A good team...

  • Lobby Ambassador

    2 weeks ago

    Singapore CONRAD CENTENNIAL SINGAPORE Full time

    Roles & ResponsibilitiesWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...

  • Lobby Ambassador

    2 weeks ago

    Singapore CONRAD CENTENNIAL SINGAPORE Full time

    Roles & ResponsibilitiesWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...

  • Guest Services Manager

    2 weeks ago

    Singapore TREETOPS EXECUTIVE RESIDENCES Full time

    Roles & Responsibilities Candidate must have at least a Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in Hospitality/Tourism/Hotel Management or equivalent qualifications. At least 5 Year(s) of working experience in the related field is required for this position. Preferably Managerial experience in...

  • Guest Services Manager

    2 weeks ago

    Singapore TREETOPS EXECUTIVE RESIDENCES Full time

    Roles & Responsibilities Candidate must have at least a Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in Hospitality/Tourism/Hotel Management or equivalent qualifications. At least 5 Year(s) of working experience in the related field is required for this position. Preferably Managerial experience in...

  • F&B Executive

    2 weeks ago

    Singapore CONRAD CENTENNIAL SINGAPORE Full time

    Roles & ResponsibilitiesWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...

  • F&B Executive

    2 weeks ago

    Singapore CONRAD CENTENNIAL SINGAPORE Full time

    Roles & ResponsibilitiesWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...

  • Pool Attendant

    4 days ago

    Singapore Hilton Worldwide, Inc. Full time

    Job Description - Pool Attendant (Conrad Singapore Orchard) (HOT0AR3R)Work Locations Conrad Singapore Orchard 1 Cuscaden Rd Singapore 249715With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers...

  • Senior/F&B Operation Executive

    2 weeks ago

    Singapore CONRAD SINGAPORE ORCHARD Full time

    Roles & ResponsibilitiesWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...

  • Senior/F&B Operation Executive

    2 weeks ago

    Singapore CONRAD SINGAPORE ORCHARD Full time

    Roles & ResponsibilitiesWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...

  • Guest Services Manager

    20 hours ago

    Singapore Treetops Executive Residences Full time

    Responsibilities: Manage and supervise the front office staff to ensure smooth operations and provide excellent customer service. Create and implement front office policies and procedures to ensure efficient and effective operations. Manage guest reservations, check-ins, and check-outs to ensure timely and accurate processing. Respond promptly and...

  • Bellman

    2 weeks ago

    Singapore CONRAD SINGAPORE ORCHARD Full time

    Roles & ResponsibilitiesWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...

  • Bellman

    2 weeks ago

    Singapore CONRAD SINGAPORE ORCHARD Full time

    Roles & ResponsibilitiesWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...

  • Guest Service Executive

    18 hours ago

    Singapore ACHIEVE Group Full time

    Guest Services Executive Salary: $2,500 - $2,9003 Rotating Shifts 5 days work week (including Sat & Sun)Work closely with the Assistant Manager and provide courteous services to guests. Respond efficiently and tactfully to guests’ complaints, requests and inquiries. Provide courteous and efficient service, striving to fulfill each guests’ request...

  • Pool Attendant

    2 weeks ago

    Singapore CONRAD SINGAPORE ORCHARD Full time

    Roles & ResponsibilitiesWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...

  • Pool Attendant

    2 weeks ago

    Singapore CONRAD SINGAPORE ORCHARD Full time

    Roles & ResponsibilitiesWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...

  • Guest Services Executive

    2 weeks ago

    Singapore YOTEL SINGAPORE ORCHARD ROAD Full time

    Roles & ResponsibilitiesJob Highlights Conveniently accessible via Orchard MRT Station Fun working environment Attractive Crew welfare and benefits Self Service Check-in/out KioskOur Mission Control Crew (Guest Services Executive) will be responsible for ensuring operational efficiency and seamless service delivery to all Front Office areas.Main...

  • Guest Services Executive

    2 weeks ago

    Singapore YOTEL SINGAPORE ORCHARD ROAD Full time

    Roles & ResponsibilitiesJob Highlights Conveniently accessible via Orchard MRT Station Fun working environment Attractive Crew welfare and benefits Self Service Check-in/out KioskOur Mission Control Crew (Guest Services Executive) will be responsible for ensuring operational efficiency and seamless service delivery to all Front Office areas.Main...

  • Guest Services Executive

    2 weeks ago

    Singapore PARADOX CLARKE QUAY PTE. LTD. Full time

    Roles & ResponsibilitiesParadox Clarke Quay Pte. Ltd. / Paradox Singapore Merchant Court partners with the Employment and Employability Institute (e2i) under the Talent Attraction Programme, to grow the talent pool for the Hospitality industry. Career Switchers are also welcome.The main responsibilities and tasks of this position are as listed below, but not...