Senior/F&B Operation Executive

2 months ago

Singapore CONRAD SINGAPORE ORCHARD Full time
Roles & Responsibilities

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.


If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.


The Senior/F&B Operation Executive is concerned with the efficient and professional service of food and beverages, while ensuring guests receive optimum service in accordance with the standards, policies and procedures of the Conrad hotel and Hilton Group.


What will I be doing?

As the Senior/F&B Operation Executive, you will be responsible for performing all the floor service supervisor duties to the highest standards:


The position will also have the chance of being provided with additional bar training as well as Hostess training on how to handle events and bookings.

  • Maintain a high customer service focus by approaching your job with the customers always in mind.
  • Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
  • Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
  • Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.
  • Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
  • Confidently know the food and beverage menu contents and explain them in detail to guests.
  • Understand dietary requirements and offer appropriate suggestions.
  • In consultation with the Manager, agree and implement actions to make improvements to customer service.
  • Complete the checklist in product knowledge.
  • Make suggestions on the menu that might suit guests of different nationalities.
  • Familiarize with menu items of all other outlets to recommend guests to other outlets.
  • Confidently know the opening hours of all restaurants and hotel outlets.
  • Able to recommend other restaurants and city attractions to hotel guests.
  • Actively check team members’ product knowledge on each shift.
  • Undertake steps / processes to ensure that all areas of the restaurant are set to the standards required for breakfast, lunch and dinner, including the checking of the cashier desk set-up and communicating with the Chefs on any details for the shift and number of reservations for the day.
  • Check reservations for the day, ensuring that the restaurant and team members have tables ready and large bookings have been confirmed by phone.
  • Assist bartenders and kitchen team members where required and carry out any reasonable duties requested by the Manager.
  • Ensure that all team members are briefed for the details of the shift ahead.
  • Complete the checklist on preparing the restaurant for service.
  • Greet guests with a smile, offer assistance with coats, bags, etc., and introduce yourself.
  • Escort guests to a table and ask if they would prefer a smoking or non-smoking table.
  • Follow-up on any guest questions or queries immediately and if you don’t have the answer, check with your Manager.
  • Ensure that all service procedures are carried out to the standards required.
  • Make sure that all areas are cleaned and maintained in accordance with operating procedure.
  • Supervise the restaurant roster on a daily basis and ensure it is in line with the changing business levels, making any changes in order to achieve the F&B team service standards and budget goals.
  • Control the allocated labour for each shift to ensure that customer expectations are met whilst achieving the desired labour cost.
  • Assist restaurant managers with training all team members for the ‘induction training’ and ‘on the job training’.
  • Offer team members constructive feedback about their performance after every shift in an aim to develop their skills and confidence.
  • Provide leadership and direction for all team members while on duty by offering professional skills and leading by example.
  • Ensure that the shift is reviewed, handovers and briefings are carried out.
  • Carry out any other reasonable duties and responsibilities as assigned.
  • The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.



What are we looking for?

A Senior/F&B Operation Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • 2-4 years’ experience as Captain / Supervisor in world class bar with high level of quality and standards
  • Senior High School education or specialty in Hospitality.
  • Good English skills to meet business needs.
  • Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.
  • Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.
  • Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
  • Must have basic knowledge of food and beverage preparation and service of various alcohol.
  • Able to remember, recite and promote the variety of menu items.
  • Open minded and outgoing personality.
  • Willing to work for long hours.
  • Positive attitude.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all


Tell employers what skills you have

Product Knowledge
Leadership
Bartending
Reserves
Restaurants
Leisure
Food and Beverage Safety, Hygiene and Security
Workplace Safety
Inventory
Attentive
Attention to Detail
Food & Beverage
Team Player
Customer Service
Cocktails
Hospitality

  • F&b operations manager

    4 days ago

    Singapore SC F&B Pte Ltd Full time

    Summary: The Operations Manager will oversee the diverse operations of F&B stalls across Singapore, ensuring their success through effective management and relationship building with Outlet Supervisors, Chefs, and Teams. This role involves maintaining high standards of service, coaching team members, and acting as a liaison between the outlets and the...

  • F&B Operations Manager

    2 months ago

    Singapore LEAD GENERAL F&B MANAGEMENT CO. PTE. LTD. Full time

    Job SummaryLEAD GENERAL F&B MANAGEMENT CO. PTE. LTD. is seeking a highly skilled and experienced F&B Executive to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operations of our restaurant.Key ResponsibilitiesOutlet ManagementOversee the maintenance of outlet cleanliness and ensure a high...

  • F&B Operations Manager

    2 months ago

    Singapore LEAD GENERAL F&B MANAGEMENT CO. PTE. LTD. Full time

    Job SummaryWe are seeking a highly motivated and experienced F&B Executive to join our team at LEAD GENERAL F&B MANAGEMENT CO. PTE. LTD. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day running of our outlet, delivering exceptional customer service, and maintaining high standards of cleanliness and...

  • F&B Maintenance Specialist

    2 weeks ago

    Singapore IRON CHEF F&B PTE. LTD. Full time

    Job SummaryIRON CHEF F&B PTE. LTD. is seeking an experienced F&B Technician to join our team. As a key member of our maintenance team, you will be responsible for ensuring the smooth operation of our retail F&B equipment.Key ResponsibilitiesPerform routine maintenance and repairs on F&B equipmentConduct troubleshooting and diagnostic activities to resolve...

  • F&B Waiters

    1 month ago

    Singapore XIN YAN F&B PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description and RequirementsRoles and ResponsibilitiesResponsibilities:· Responsible for staff scheduling, including work assignments/employee breaks.· Responsible for managing store hygiene. Cashier at the front desk and assist with serving dishes· Plan and execute activities to improve efficiency, quality and reduce waste.·...

  • Food and Beverage

    2 weeks ago

    Singapore HANIS (F&B) PTE. LTD. Full time

    Roles & ResponsibilitiesJob Purpose:This position will be in charge of 1-2 outlets, which includes daily operations, business results and leading the team in delivering excellent service and quality to meet customers' satisfactions at all times. He/ She will support superior in contributing positive business results to the area. Main Responsibilities in...

  • F&B Management Trainee

    2 months ago

    Singapore KENZEN F&B PTE. LTD. Full time

    Roles & ResponsibilitiesIf you love great food & coffee and enjoy working in a cafe setting, this is the place for you!Job Description: To undergo training for the skill sets of non-supervisory roles to understand and perform the functions. To undergo management trainings and responsibilities so as to be able to lead and manage both operations and...

  • Executive F&B Operations Manager

    2 weeks ago

    Singapore DHI DOWNTOWN PTE. LTD. Full time

    Executive F&B Operations ManagerAt DHI DOWNTOWN PTE. LTD., we are seeking an experienced Executive F&B Operations Manager to join our team.Key Responsibilities:Develop and implement effective food and beverage operations strategies to drive revenue growth and enhance customer satisfaction.Oversee the management of food and beverage outlets, including menu...

  • F&B Operations Manager

    2 weeks ago

    Singapore Ya Kun Full time

    Job Title: F&B Operations ManagerJob Summary: We are seeking a highly motivated and experienced F&B Operations Manager to join our team at Ya Kun. The successful candidate will be responsible for overseeing the smooth operation of our F&B outlets, leading and motivating staff to achieve operational goals, sales targets, and profitability.Key...

  • F&B Guest Services Liaison

    2 weeks ago

    Singapore LEAD GENERAL F&B MANAGEMENT CO. PTE. LTD. Full time

    Job SummaryWe are seeking a highly motivated Guest Relations Officer to join our team at LEAD GENERAL F&B MANAGEMENT CO. PTE. LTD.The successful candidate will be responsible for providing exceptional guest experiences, ensuring seamless service delivery, and maintaining a high level of customer satisfaction.Key ResponsibilitiesWelcome guests in a courteous...

  • F&B Operations Manager

    2 weeks ago

    Singapore THE SUPREME HR ADVISORY PTE. LTD. Full time

    About the Role:At THE SUPREME HR ADVISORY PTE. LTD., we are seeking a highly skilled and experienced F&B Operations Manager to join our team. As a key member of our operations team, you will play a vital role in ensuring the smooth operation of our foodcourts and coffeeshops. Key Responsibilities:Lead a team of senior foodcourt managers in achieving sales...

  • F&b outlet operational executive

    2 days ago

    Singapore King Grouper Fish Soup Pte Ltd Full time

    About the role Job Summary: An F&B Operational Executive ensures seamless day-to-day operations of food and beverage outlets, focusing on efficiency, quality, and customer satisfaction. Key Responsibilities: Operations: Oversee daily operations of F&B outlets, including restaurants. Ensure compliance with quality, safety, and hygiene standards. Manage...

  • F&B Executive

    2 months ago

    Singapore KOPITIAM INVESTMENT PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilitiesReporting to the Area Manager/ F&B Manager, your responsibilities include but are not limit to: Direct and manage retail stalls according to company SOPs and regulatory requirements Mentor and supervise service staff on food handling, service conduct, and compliance to standards Required to prepare meals based on...

  • F&B Executive

    2 months ago

    Singapore LEAD GENERAL F&B MANAGEMENT CO. PTE. LTD. Full time

    Roles & ResponsibilitiesSalary: $2500 - $3500Working Location: Tampines One Working Hours: 5 Days per week including weekends & PH Duties Maintain outlet’s cleanliness In charge of outlet’s daily opening and closing Deliver good customer service Understand restaurant menu and product knowledge, upsell company’s product Share the responsibility in...

  • Operations Director F&B

    2 weeks ago

    Singapore CHATERAISE (SINGAPORE) PTE. LTD. Full time

    Job Description:Chateraise Singapore is seeking a highly motivated and experienced F&B Operations Executive to join our team. As a key member of our operations team, you will play a critical role in driving the success of our business.Responsibilities:Assist the Country Manager in Chateraise's aggressive expansion plansEmbark on management training and...

  • Executive Chef

    2 weeks ago

    Singapore MAN LIN F&B PTE. LTD. Full time

    Job Title: Executive ChefWe are seeking a highly skilled and experienced Executive Chef to join our team at MAN LIN F&B PTE. LTD.The successful candidate will be responsible for leading our kitchen operations, ensuring the highest standards of food quality, and managing a team of culinary professionals.Key Responsibilities:Oversee the preparation and...

  • F&B Operations Manager

    2 months ago

    Singapore Ya Kun Full time

    Ya Kun is seeking a highly motivated and experienced Area Manager to oversee the smooth operation of our F&B outlets. As a key member of our team, you will be responsible for leading and motivating staff to achieve operational goals, sales targets, and profitability. Your key responsibilities will include maintaining high levels of quality, service, and...

  • F&B Executive

    2 weeks ago

    Singapore MILLENNIUM & COPTHORNE INTERNATIONAL LIMITED Full time

    Roles & ResponsibilitiesKey responsibilities Monitor outlet stocks and plan inventory Ensure facilities are in serviceable conditions Convey management instructions/messages such as executing in-house and third party outlets’ promotions or corporate initiatives promptly to team members Ensure service delivery standards adhere to SOPs and ensure...

  • Food and Beverage

    4 months ago

    Singapore HAN'S (F & B) PTE LTD Full time

    Roles & ResponsibilitiesJob Purpose:This position is responsible for the daily operations of the respective assigned 4 - 6 outlets as well as to maximise the sales and optimise profits. He/ she has to build positive business relationship with the Outlet-in-Charge and Team.Main Responsibilities:1) Sales & Business Results Consult and is accountable for...

  • F&B Operations Specialist

    2 weeks ago

    Singapore THE SUPREME HR ADVISORY PTE. LTD. Full time

    Job SummaryThe Area Manager - F&B will be responsible for leading a team of Senior/Food Court Managers in achieving sales targets and overall performance of outlets. This role requires a strong understanding of the F&B industry and its operational processes.Key ResponsibilitiesLead a team of Senior/Food Court Managers in achieving sales targets and overall...