F&B Guest Services Liaison
2 months ago
We are seeking a highly motivated Guest Relations Officer to join our team at LEAD GENERAL F&B MANAGEMENT CO. PTE. LTD.
The successful candidate will be responsible for providing exceptional guest experiences, ensuring seamless service delivery, and maintaining a high level of customer satisfaction.
Key Responsibilities- Welcome guests in a courteous and prompt manner, and escort them to their prepared tables in accordance with our restaurant's seating procedures.
- Be familiar with our menu, promotions, and service procedures to provide accurate information and recommendations.
- Provide full assistance to guests concerning general queries at the restaurant, and respond promptly to their needs.
- Handle incoming inquiries via email or telephone, and make reservations accordingly and accurately for our guests.
- Work closely with the Operations/Restaurant Manager and peers to ensure all guests are greeted properly and escorted to their ready tables.
- Obtain familiarity with our restaurant policies and procedures in reference to training, safety, and security.
- Stay up-to-date with restaurant events and staff responsibilities to provide exceptional service.
- Maintain reservation counters and assist the manager in tracking guest history profiles.
- At least 1 year of relevant working experience is required for this position.
- Preferably Junior Executives specializing in Food/Beverage/Restaurant Service, Customer Service, or equivalent.
- Positive "can-do" attitude, motivated, passionate, and seeking opportunities to be multi-skilled and trained.
- Good personal grooming and personal presentation.
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