F&B Guest Services Liaison

2 months ago


Singapore LEAD GENERAL F&B MANAGEMENT CO. PTE. LTD. Full time
Job Summary

We are seeking a highly motivated Guest Relations Officer to join our team at LEAD GENERAL F&B MANAGEMENT CO. PTE. LTD.

The successful candidate will be responsible for providing exceptional guest experiences, ensuring seamless service delivery, and maintaining a high level of customer satisfaction.

Key Responsibilities
  1. Welcome guests in a courteous and prompt manner, and escort them to their prepared tables in accordance with our restaurant's seating procedures.
  2. Be familiar with our menu, promotions, and service procedures to provide accurate information and recommendations.
  3. Provide full assistance to guests concerning general queries at the restaurant, and respond promptly to their needs.
  4. Handle incoming inquiries via email or telephone, and make reservations accordingly and accurately for our guests.
  5. Work closely with the Operations/Restaurant Manager and peers to ensure all guests are greeted properly and escorted to their ready tables.
  6. Obtain familiarity with our restaurant policies and procedures in reference to training, safety, and security.
  7. Stay up-to-date with restaurant events and staff responsibilities to provide exceptional service.
  8. Maintain reservation counters and assist the manager in tracking guest history profiles.
Requirements
  1. At least 1 year of relevant working experience is required for this position.
  2. Preferably Junior Executives specializing in Food/Beverage/Restaurant Service, Customer Service, or equivalent.
  3. Positive "can-do" attitude, motivated, passionate, and seeking opportunities to be multi-skilled and trained.
  4. Good personal grooming and personal presentation.

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